Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Kay Buick GMC
Downers Grove, IL
1,491 Reviews
Bill Kay Buick GMC is your Chicagoland destination for new or pre-owned Buick GMC vehicles. We've been serving the Downers Grove, Westmont, and Naperville area for years. Whether you need a new or pre-owned vehicle, be sure to visit our store and see our inventory. We'll guarantee above market value for you trade in, plus the best sales and staff in the area. See how little you pay when you buy at Bill Kay!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,491 reviews
Verified Customer
August 24, 2020
Great customer service No-pressure Professional Polite Attentive Above & beyond Purchased a vehicle from here. I must say that this was my best car shopping experien No-pressure Professional Polite Attentive Above & beyond Purchased a vehicle from here. I must say that this was my best car shopping experience ever. The salesman was very informative and he was answering questions patiently. I went in to get service love the email and text to schedule or reschedule More
by GD
Employees Worked With
John Marcus
August 24, 2020
Steve was very helpful in my car purchase process. I only wish I would've listened to him and bought newer, but I'm extremely happy with what I have now. wish I would've listened to him and bought newer, but I'm extremely happy with what I have now. More
by barham3455
Employees Worked With
Steve Browning
August 22, 2020
I was Given the wrong diagnosis. Charged $100. Asking I was Given the wrong diagnosis. Charged $100. Asking for money back. Only person I talked to was a Service Advisor named Samantha Luscal. I too I was Given the wrong diagnosis. Charged $100. Asking for money back. Only person I talked to was a Service Advisor named Samantha Luscal. I took my car to a second mechanic. He had someone from Chrysler come out and fix the computer Key programming (2020 update). This is my second time to take your survey for this same issue. I was sent an email stating that my response to your survey has been posted. No it has not been posted Sharon Garvey. More
by sharongarvey
Employees Worked With
Samantha Luscal from Service Department
August 21, 2020
Been dealing with this dealership for 10 years and purchased 5 new cars! The staff has always been professional, knowledgeable and gave me a fair deal! purchased 5 new cars! The staff has always been professional, knowledgeable and gave me a fair deal! More
by gschmieder
Employees Worked With
Mike Lugowski
August 20, 2020
@Steven was a pleasure to work with. His bright smile and knowledge of the product really helped me in my car purchasing selection. I would definitely recommend knowledge of the product really helped me in my car purchasing selection. I would definitely recommend More
by Laura Browning
Employees Worked With
Steve Browning
August 19, 2020
We had a great experience with Bill Kay GMC. our salesman Mike Lugowski was open with us and didn’t pressure us to buy a car. We were able to take an Acadia home for 24 hours and an Enclave for 24 hours. Thi Mike Lugowski was open with us and didn’t pressure us to buy a car. We were able to take an Acadia home for 24 hours and an Enclave for 24 hours. This allowed us to determine that we really liked the Acadia. The finance manager gave us a great deal. We love our Acadia. We ultimately picked a different dealer because Bill Kay didn’t have the color that we wanted. But Bill Kay respected us for this and said that we are welcome to bring the Acadia for service with them. So when we needed service last week, we were welcomed with open arms. I highly encourage new car buyers to visit Bill Kay and ask for Mike in particular. More
by DAHOWLAND
Employees Worked With
Mike Lugowski
August 19, 2020
The service department is professional, efficient, and helpful. They are very accommodating when making appointments, and keep the customer informed of the progress of the work on the vehicle. They are ve helpful. They are very accommodating when making appointments, and keep the customer informed of the progress of the work on the vehicle. They are very willing to answer questions. More
by kstrabel
Employees Worked With
Tony and Bob in Service
