Bill Kay Buick GMC

Always happy with the work James does! Engine needed some cleaning work, and the AC was acting a little poorly. All seems to be good now. Thanks. cleaning work, and the AC was acting a little poorly. All seems to be good now. Thanks. More

A very good experience and everyone was very kind to us. I was there for a Buick Encore,did not realize how compact it was, and able to move up into a Envision in my price range! I was there for a Buick Encore,did not realize how compact it was, and able to move up into a Envision in my price range! More

Went for a repair to an issue that should be a recall. Took a while to look at the car, should’ve been an hour but took all day. Tried to use the text to communicate with our service person Tony he nev Took a while to look at the car, should’ve been an hour but took all day. Tried to use the text to communicate with our service person Tony he never responded and then lied to us that they had looked at the car but when we called 2 hours later another service person said they were just about to look at the vehicle More

Probably the worst experience I’ve had with the service department. One service rep couldn’t get her computer to work, the other looked annoyed that I was even there. Not the level of service I am used to department. One service rep couldn’t get her computer to work, the other looked annoyed that I was even there. Not the level of service I am used to over the last decade. Communication was lacking. No information was provided except when I called to get it. Still not sure what work was actually done. I was told the work would take about an hour, after 3 hours I sent a text asking for a status, got no response so called. Was told it was being worked on and they would call with a diagnosis. 5 minutes before close I called again, car was ready but weren’t able to find any problem. Asked for a shuttle ride. 45 minutes later no shuttle. Called back and talked to sales manger (service had all gone home as I expected), he said shuttle was on its way. Not sure I believed him, but it did show up 10-15 minutes later. A/C works now, so that’s good. More

Amazing!!!!!! Steve from sale made us feel like family immediately and Tyler from finance help out tremendously. Will 100% comeback for the next purchase. Thanks again Bill Kay. immediately and Tyler from finance help out tremendously. Will 100% comeback for the next purchase. Thanks again Bill Kay. More

Steve was a pleasure to work with very knowledgeable very personable very helpful in explaining all the accessories in the car I would buy another car from Steve anytime thank you personable very helpful in explaining all the accessories in the car I would buy another car from Steve anytime thank you More

service dept Service department worked very hard at solving an unusual problem. Sam was extremely helpful and professional. Service manager went out of his way to Service department worked very hard at solving an unusual problem. Sam was extremely helpful and professional. Service manager went out of his way to ensure my car was right. More

I’ve dealt with only a few dealerships in my time and i have to say, by far Bill Kay was the best. my entire experience was positive, thank you so much! have to say, by far Bill Kay was the best. my entire experience was positive, thank you so much! More

Steve was wonderful. He got me the car I was looking for with great mileage and a reasonable payment. He was very pleasant to work with. with great mileage and a reasonable payment. He was very pleasant to work with. More

Terrific service department! Brian is a great service writer and Rick is the best mechanic - he has been mine for over 25 years. I wouldn’t trust my beloved Buicks to anyone else. writer and Rick is the best mechanic - he has been mine for over 25 years. I wouldn’t trust my beloved Buicks to anyone else. More