Bill Kay Buick GMC - Service Center

Bill Kay Buick GMC responded

Thank you for taking the time to share your experience with us. We’re sorry to hear that your recent repair took longer than expected and that you faced challenges with the loaner car and communication during your visit. We truly understand the inconvenience a prolonged repair and miscommunication can cause, and we regret that your experience fell short of the high standards we strive to maintain. We are actively reviewing our processes to prevent delays in the future, and we are addressing your feedback regarding customer interactions to ensure every guest feels valued and respected. Your input is vital in helping us improve, and we would appreciate the opportunity to discuss your experience further. Please feel free to reach out to our Service Manager directly at (630)969-3200 so we can work together to resolve these issues and regain your trust. Thank you again for your feedback. We hope you will give us another chance to provide you with the excellent service you deserve. Sincerely, The Bill Kay Buick GMC Team

Bill Kay Buick GMC responded

Thank you for taking the time to share your feedback. We're truly sorry to hear that you felt our technicians did not fully address the concerns with your 2022 Sierra pickups, especially regarding transmission and electrical issues. We take all vehicle concerns seriously and are committed to continually improving our diagnostic processes. We v6alue your input and would appreciate the opportunity to discuss your experience in more detail so we can ensure a deeper, more thorough investigation on any future visits. Please contact our Service Manager, Justin Kielma, at your convenience so we can address your concerns directly and work towards a resolution that meets your expectations. Thank you for your business and for helping us improve our service. We look forward to the opportunity to serve you better in the future. Sincerely, (630)969-0022 The Bill Kay Buick GMC Team

Bill Kay Buick GMC responded

Thank you for sharing your feedback. We're glad to hear that you appreciated our speedy service and that you were in and out in under one hour. However, we apologize that your vehicle wash was missed during your visit. Your satisfaction is very important to us, and we will address this with our team to ensure it doesn’t happen again. If you’d like, please feel free to reach out to our service department so we can arrange a complimentary wash at your convenience. We appreciate your business and hope to have the opportunity to provide you with a complete, five-star experience on your next visit. Sincerely, Justin Kielma, Service Manager

Bill Kay Buick GMC responded

Thank you for sharing your feedback. We truly appreciate your business and understand how frustrating it can be to notice imperfections in your vehicle’s paint. While warranty coverage is determined by the manufacturer and unfortunately does not extend to physical paint swirls, we want to assure you that customer satisfaction remains our top priority. Although this issue is not covered under warranty or paint protection, we’d be happy to explore possible solutions with you to help improve the appearance of your vehicle. Please reach out to our sales manager, Glen Ballantyne, and we’ll do our best to assist you. We value your experience and hope to find a resolution that works for you. Best regards, Bill Kay Buick GMC Team

suprsod responded

Please do not contact me anymore for service. I tried to get info today on a service contract and was told your service manager would call me back. It is now about 7hrs since that was supposed to happen. I will shop elsewhere from now on . Very unprofessional !!!

Bill Kay Buick GMC responded

We sincerely apologize for the frustration and inconvenience you've experienced. Your concerns are very important to us, and we regret that we did not meet your expectations. We understand that trust is built on clear communication and follow-through, and it’s disappointing to hear that we fell short in addressing your concerns in a timely manner. While we respect your request not to be contacted further, we would still like the opportunity to resolve this matter and ensure that any service agreement issues are clarified. If you ever decide to give us another chance, please know that we are committed to improving our processes and customer experience. We appreciate your past business and truly regret that we did not provide the level of service you deserve. Best regards, Justin Kielma Bill Kay Buick GMC

Bill Kay Buick GMC responded

Thank you for your feedback and for giving us the opportunity to improve. We appreciate your suggestions regarding our waiting area and the communication from our service advisors. Keeping our customers informed throughout the repair process is important, and we apologize if this wasn’t handled as well as it should have been. We will take your comments into consideration as we work to enhance our customer experience, including potential upgrades to our waiting area and better communication regarding warranty repairs. If there’s anything we can do to assist you further, please don’t hesitate to reach out. We appreciate your business and look forward to serving you better in the future! Best regards, Bill Kay Buick GMC

Bill Kay Buick GMC responded

Thank you for your kind words and for sharing your experience! We're thrilled to hear that you received great service and that the process was quick and easy. It’s wonderful to know that your car looks just like it used to! If you ever need anything in the future, we’re here for you. We appreciate your business and look forward to serving you again! Best regards, Bill Kay Buick GMC