Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Bill Kay Buick GMC - Service Center
Downers Grove, IL
745 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
745 Reviews of Bill Kay Buick GMC - Service Center
Sort by
May 27, 2025
The service was excellent. They were able to help me out every step of the way. They were able to help me out every step of the way. More
by daveonshaw
Verified Customer
May 23, 2025
Went to the cashier to pay for my $700+ worth of service with my GMC rewards card. I was informed that unless I paid cash or used a debit card, I would be charged an additional 3% service fee. Spent thousan with my GMC rewards card. I was informed that unless I paid cash or used a debit card, I would be charged an additional 3% service fee. Spent thousands on service at Bill Kay since I bought my truck. Called 3 other GMC dealerships in the area and none of the 3 add a fee for using a credit card. Enjoy the 3% Bill, you’ll never see another dime of my money. More
by rjg120
Employees Worked With
None
May 19, 2025
Went to pay for $700 + worth of service with GMC credit card and was told by cashier I would be charged additional 3% unless I used debit card or paid cash. They’ll never see me again. Enjoy the 3%. card and was told by cashier I would be charged additional 3% unless I used debit card or paid cash. They’ll never see me again. Enjoy the 3%. More
by rjg120
Employees Worked With
Don’t know
May 18, 2025
Justin was very helpful in getting my car repaired properly and securing me a loaner while it was getting fixed. properly and securing me a loaner while it was getting fixed. More
by epauley618
May 10, 2025
I always rely on BK Buick. While the personnel has changed over the past 15 years of owning my Buick, at 160,000 miles it’s still running strong. While there was a bit of a hic While the personnel has changed over the past 15 years of owning my Buick, at 160,000 miles it’s still running strong. While there was a bit of a hickuo with my last visit, David and Dominic resolved the issues immediately. More
by jkrtpatterson
Employees Worked With
May 02, 2025
Good people always well taken care of when I'm there. Just a comfortable environment there and they have always been honest with me. Just a comfortable environment there and they have always been honest with me. More
by MPK21
February 19, 2025
Just had a very bad experience with the entire service department there. Will not be going back. department there. Will not be going back. More
by nancytomany
February 12, 2025
The repair took too much time- 9 days. I was told that they couldn't get it into the garage because it wouldn't start. But, other dealers have said "we just put the car in neutral and pu I was told that they couldn't get it into the garage because it wouldn't start. But, other dealers have said "we just put the car in neutral and push it in". Meanwhile, I had to rent a car the whole time because the loaners were all out. Worst of all, the woman in the service department was EXTREMELY rude, acting like she resented me asking any questions. Treated me like I was stupid. A horrible customer service experience, and I likely won't buy another GMC car as a result. More
by Chrisrhone51
February 12, 2025
In and out in under one hour which was great but they did not wash my vehicle. not wash my vehicle. More
by pjoschko
Employees Worked With
