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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.3
745 Reviews

745 Reviews of Bill Kay Buick GMC - Service Center

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May 27, 2025

The service was excellent. They were able to help me out every step of the way. More

by daveonshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juana Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Kielma
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic
May 23, 2025

Went to the cashier to pay for my $700+ worth of service with my GMC rewards card. I was informed that unless I paid cash or used a debit card, I would be charged an additional 3% service fee. Spent thousan More

by rjg120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
May 23, 2025

Great to work with and very knowledgeable Great customer service and great with communication skills More

by adgcmb9
Recommend Dealer
Yes
Employees Worked With
Dominic and Justin
May 19, 2025

Went to pay for $700 + worth of service with GMC credit card and was told by cashier I would be charged additional 3% unless I used debit card or paid cash. They’ll never see me again. Enjoy the 3%. More

by rjg120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
May 18, 2025

Justin was very helpful in getting my car repaired properly and securing me a loaner while it was getting fixed. More

by epauley618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kielma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025

I always rely on BK Buick. While the personnel has changed over the past 15 years of owning my Buick, at 160,000 miles it’s still running strong. While there was a bit of a hic More

by jkrtpatterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025

Good people always well taken care of when I'm there. Just a comfortable environment there and they have always been honest with me. More

by MPK21
Recommend Dealer
Yes
Employees Worked With
David Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Nunez
February 19, 2025

Just had a very bad experience with the entire service department there. Will not be going back. More

by nancytomany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glen Ballantyne
2.0
This rating includes all reviews, with more weight given to recent reviews.
David Nunez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Nadolski
February 12, 2025

The repair took too much time- 9 days. I was told that they couldn't get it into the garage because it wouldn't start. But, other dealers have said "we just put the car in neutral and pu More

by Chrisrhone51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Nunez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Nadolski
Feb 12, 2025 -

Bill Kay Buick GMC responded

Thank you for taking the time to share your experience with us. We’re sorry to hear that your recent repair took longer than expected and that you faced challenges with the loaner car and communication during your visit. We truly understand the inconvenience a prolonged repair and miscommunication can cause, and we regret that your experience fell short of the high standards we strive to maintain. We are actively reviewing our processes to prevent delays in the future, and we are addressing your feedback regarding customer interactions to ensure every guest feels valued and respected. Your input is vital in helping us improve, and we would appreciate the opportunity to discuss your experience further. Please feel free to reach out to our Service Manager directly at (630)969-3200 so we can work together to resolve these issues and regain your trust. Thank you again for your feedback. We hope you will give us another chance to provide you with the excellent service you deserve. Sincerely, The Bill Kay Buick GMC Team

February 12, 2025

In and out in under one hour which was great but they did not wash my vehicle. More

by pjoschko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Bill Kay Buick GMC responded

Thank you for sharing your feedback. We're glad to hear that you appreciated our speedy service and that you were in and out in under one hour. However, we apologize that your vehicle wash was missed during your visit. Your satisfaction is very important to us, and we will address this with our team to ensure it doesn’t happen again. If you’d like, please feel free to reach out to our service department so we can arrange a complimentary wash at your convenience. We appreciate your business and hope to have the opportunity to provide you with a complete, five-star experience on your next visit. Sincerely, Justin Kielma, Service Manager

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