Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Bill Kay Buick GMC - Service Center
Downers Grove, IL
693 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
693 Reviews of Bill Kay Buick GMC - Service Center
Sort by
May 15, 2024
I was absolutely scammed. They charged 4500 for service and to replace a sensor only for the exact same issue to come right back on 3 weeks later, and then told me it was the They charged 4500 for service and to replace a sensor only for the exact same issue to come right back on 3 weeks later, and then told me it was thermostat that caused the sensor glitch. They tried to charge me another 1000 dollars!!!!! I had to talk to three people for them to agree to cover the cost, and I still believe they should reimburse the difference between the thermostat and the part they didn't need to replace. I tried to speak to GM and was told there was no GM that day. Will never be going back to this dealer. More
by baileyfranz5
Employees Worked With
Helpful May 11, 2024
I sat waiting for the initial check in for about 10 minutes before I was helped. No others on the room minutes before I was helped. No others on the room More
by Ginny
Verified CustomerMay 07, 2024
Service department is great & great customer service. I trust them with the service on my truck. Will be taking my truck there again for service. I trust them with the service on my truck. Will be taking my truck there again for service. More
by spoil2at
Employees Worked With
May 02, 2024
had pleasant experiance shopping for new truck. Have known roger fowler for years and has always been honest and forthright with me . Your dealership is lucky to have a man of his stature. Thanks Have known roger fowler for years and has always been honest and forthright with me . Your dealership is lucky to have a man of his stature. Thanks roger for your continued commitment to customer satisfaction and servicel More
by karvis7662
Employees Worked With
April 26, 2024
I was satisfied with the work done on my vehicle and the problem was fixed. The vehicle was there for 3 weeks and I wasn’t really kept updated on the progress. I had to call for updates. After I picked up t problem was fixed. The vehicle was there for 3 weeks and I wasn’t really kept updated on the progress. I had to call for updates. After I picked up the vehicle I wasn’t given any documentation as to what work was performed. I called multiple times asking that the documents be emailed and was told that they would be but they never were. I finally went back to the dealer to get my paperwork. More
by rcj422
Employees Worked With
April 02, 2024
Jennifer & Scott did a great job servicing my car. I would recommend using Bill Kay GMC. I would recommend using Bill Kay GMC. More
by Happy Customer
April 02, 2024
Jennifer & Scott did a great job servicing my car. I would recommend using Bill Kay GMC. I would recommend using Bill Kay GMC. More
by Happy Customer
March 27, 2024
Checking in and out was easy; there was no issues whatsoever with anything John's very accompdating and very pleasant whatsoever with anything John's very accompdating and very pleasant More
by jayne_rvr
March 25, 2024
Disappointing customer seevice. ..I hope the new manger improves things I havent decided if I will be a returning customer ..I hope the new manger improves things I havent decided if I will be a returning customer More
by ejrn1991
March 21, 2024
Not my favorite place Kind of like a second rate dealership given what others are like today dealership given what others are like today More
by dnelson56
