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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
690 Reviews

690 Reviews of Bill Kay Buick GMC - Service Center

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February 17, 2024

Service personnel were very helpful and the work was completed as promised waiting room was very clean More

by caseyhalinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Wilson
Feb 19, 2024 -

Bill Kay Buick GMC responded

It is great to hear everything was done quickly and to your satisfaction!

February 16, 2024

It was a bit of a long wait. The accommodations made it a smooth trip. More

by jepting9
Recommend Dealer
Yes
Feb 16, 2024 -

Bill Kay Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful!

February 12, 2024

No follow through. Problems since day 1. Now a recall notice and bring my car in and the fix would not work. They need to call Buick and will call me back. That w More

by mimin0318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know the service man name
Feb 13, 2024 -

Bill Kay Buick GMC responded

Afternoon mimin0318, I am unable to locate your info using mimino318, please if you could call me Donnie Jorman customer relations at 630 969-3200 ext 1221

February 02, 2024

I have always had friendly and knowledgeable staff members. The sales department is also great. I have had great experiences here ever since I purchased my Terrain from your store last year. More

by Kramer.erik3000
Recommend Dealer
Yes
Employees Worked With
The service manager Jennifer.
Feb 05, 2024 -

Bill Kay Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful!

February 01, 2024

Their Service is reliable. Have have been using the Bill Kay Buick service department for at least 4 years and have not had any issues. More

by wjreidy60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Feb 01, 2024 -

Bill Kay Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 19, 2024

Jennifer was very accommodating especially with my car in the shop for a couple of days More

by BL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jan 23, 2024 -

Bill Kay Buick GMC responded

Satisfaction is our top priority, and we appreciate your acknowledgment of our efforts.

January 17, 2024

Service is great. But I am still waiting for a factory warrantied part for over a month now. Currently having to drive a 2019 Sierra with the check engine light cons More

by andler.robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer , Brian Wilson
Jan 17, 2024 -

Bill Kay Buick GMC responded

Understood , will notify parts department and have someone follow up with you.

January 17, 2024

The servic we technician was great. She explained all the findings on tires,brakes etc. I use Bill Kay because I trust they will give me honest service. More

by SUEHAMBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Bill Kay Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Bill Kay Buick GMC and we hope to see you again soon!

January 17, 2024

I have never had any problems with the Buick people that are there now. Had complaints when it was PONTIAC. More

by MOLITORR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Wilson
Jan 17, 2024 -

Bill Kay Buick GMC responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thank you so much for sharing your outstanding experience with us at Bill Kay Bill Kay Buick GMC in Downers Grove.

January 17, 2024

Easy to get appointment, fast service. Good explanations. Car cleaned nicely . Nice and friendly people. More

by orlandgg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Bill Kay Buick GMC responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thank you so much for sharing your outstanding experience with us at Bill Kay Bill Kay Buick GMC in Downers Grove.

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