Bill Kay Ford

Because the ford team discovered that my brakes needed work and I did not know it. So I was very pleased that they found the problem and were able to take care the next Saturday

This is the 2nd new car I purchased here had a great experience both times. One of the fastest new car purchases from start to finish.

Carlos was excellent I came in with a problem and he was determined to quickly resolve the issue. He ordered my part and the next day called me to bring my car back in to have it fixed. The staff at this location is very friendly. This is definitely my go to place for service on my vehicle.

The best dealer in town , great experience buying a new vehicle.. Mr . Brunt was so helpful and all of his staff . Mena Karas my salesmen was awesome.. professional, friendly & Honest!!!!! Thank you ...

This meant to show dissatisfaction with Mr. Thomas Mackey, or the work preformed, but with the lack of concern of the Ford Motor Company with a part design flaw. On the 2nd of January 2019 I took the vehicle in for an oil change and the works package, which includes tire rotation. The service manager came back to me telling me he couldn't rotate the tires because of your lug nuts being disfigured from driving. (In as the swell up). He indicated the tires could not be rotated unless all the lug nuts were replaced, at my cost. As this is a design flaw I suggested that they change them at no cost. All the service manage would offer is the number of Ford Customer Service. That number was called within the next 2 days and taken by a call-center located probably in India. They listened, put me on hold several times and came back with the same line, that they could not do anything. Asked to talk to a supervisor and they declined to do that. I asked what options were left and they said write customer serve. They were customer service and now they are telling me to write customer service. As the owner of a Ford Fusion, there has been a consistent problem with the lug nuts on the vehicle, which is in a design flaw. Your company has seen fit to put an covering over the steel portion of the part, which under normal driving swells up. As a result if you get a flat tire you cannot change the tire as the tools that come with the vehicle, as they won't fit anymore. This has been an ongoing problem since I purchased the vehicle, more often than not the service depart don't even have them on hand, have complained to the service departments each time the car has been serviced, which has only been done by your own dealerships. This vehicle was bought and only serviced at Bill Kay Ford, located at 14633 S. Cicero Ave, in Midlothian, IL. 60455. As it is a part design problem (flaw) common sense would indicate that if said part needs to be replaced, this should be done not at the cost of the customer, but the manufacturer.

The dealership had the best F150 trucks to choose from and I’m bery picky, but the buliding really needs some updating, looks a little old and dirty

Cannot tell you how happy I am with Bill Kay Ford, their service department their personnel, etc.From the time you speak to someone whether on the phone or in person, they make you feel like you are someone "special". They are very courteous and polite and try to get you "in and out" as quickly as they can. Have a sick husband so my time is limited and when I tell them they are very helpful in getting the job done for me asap. Low tire light came on and went right in and they took care of me right away which meant a lot to me. Dealing with people like this makes things so much easier in life. Keep up the good work BK - you are truly appreciated!

Excellent service as always, Bill kay Ford customer service center makes sure that whatever the problem is it is taken care of at the time of visit.

I brought my car in for the airbag recall, and was back out the door within 10 minutes with the loaner car. My car was serviced very quickly and there was no interference of my daily routine. Great job, Bill Kay Ford!

I’ve been using these guys for seven years all my maintenance etc. I always have a good experience here . I recommend this dealership over anybody else.