"My 1998 Expedition, as well as the 2000 Mercury Sable,..."
My 1998 Expedition, as well as the 2000 Mercury Sable, had been maintained by Bill Kay Ford Service Department for many years.
In looking to purchase a new vehicle in the area, it was my choice to visit Bill Kay Ford and look at the Escape or the Edge.
I had a great experience with Juan Hurtado… he was interested in my concerns and made my "new car buying adventure" painless and easy.
Also dealt with Mark in Financing....I was very pleased with his patience dealing with my many questions!
I returned to the Dealership 2 days later to ask questions about all the "icons" in front of me, and Juan was more than kind to
help me with my list of inquiries!
"Best service team"
Always incredibly personable, professional and polite. Took longer than expected but I Know they're doing a great job so worth the wait. There are very few places I trust to work on my vehicles, and these guys are definitely 1 of them
"Customer Service With Carlos Toscano"
The only thing I didn’t appreciate was when, I walked into the office to tell Carlos what service I was there for, a young lady then walked in after me and Carlos basically dismissed me to take her keys and the coffee that she brought him (although I clearly walked in the door FIRST), not to mention, I had an appointment. And had he been fair about the order in which we arrived, he would have known. That was very rude and distasteful and if I wasn’t pressed for time I would have walked right out!!!! Once he took care of her FIRST, he then realized I had an appointment and made sure I was serviced as quickly as possible. Customer service skills need to be improved and employees should keep things professional instead of fraternizing with significant others a while on the clock.