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This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
Bill Kay Ford
4.6
873 Lifetime Reviews
14633 S Cicero Ave, Midlothian, Illinois 60445 DirectionsSales: (708) 388-3000
Service: (708) 388-3000
Parts: (708) 388-3000
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 AM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
December 12, 2019
"My 1998 Expedition, as well as the 2000 Mercury Sable,..."
- mootzie710My 1998 Expedition, as well as the 2000 Mercury Sable, had been maintained by Bill Kay Ford Service Department for many years. In looking to purchase a new vehicle in the area, it was my choice to visit Bill Kay Ford and look at the Escape or the Edge. I had a great experience with Juan Hurtado… he was interested in my concerns and made my "new car buying adventure" painless and easy. Also dealt with Mark in Financing....I was very pleased with his patience dealing with my many questions! I returned to the Dealership 2 days later to ask questions about all the "icons" in front of me, and Juan was more than kind to help me with my list of inquiries!
Read MoreDecember 10, 2019
"Best service team"
- amandaknor
Verified Customer
Always incredibly personable, professional and polite. Took longer than expected but I Know they're doing a great job so worth the wait. There are very few places I trust to work on my vehicles, and these guys are definitely 1 of them
Read MoreDecember 09, 2019
"Customer Service With Carlos Toscano"
- jssbld12 Verified Customer
The only thing I didn’t appreciate was when, I walked into the office to tell Carlos what service I was there for, a young lady then walked in after me and Carlos basically dismissed me to take her keys and the coffee that she brought him (although I clearly walked in the door FIRST), not to mention, I had an appointment. And had he been fair about the order in which we arrived, he would have known. That was very rude and distasteful and if I wasn’t pressed for time I would have walked right out!!!! Once he took care of her FIRST, he then realized I had an appointment and made sure I was serviced as quickly as possible. Customer service skills need to be improved and employees should keep things professional instead of fraternizing with significant others a while on the clock.
Read MoreEmployees Worked With
Featured Inventory
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Photos & Amenities
- After Hours Drop-Off
- Authorized Accessories Store
- Authorized Parts Store
- Cable TV
- Customer Lounge Area
- Express Service
- Free Coffee
- Free Drinks
- Free WiFi
- Instant Financing
- Rental Car Service Onsite
- Shuttle Service
- Television
- Vending Machines
