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Bill Kay Ford - Service Center

4.4

19 Lifetime Service Reviews

14633 S Cicero Ave, Midlothian, Illinois 60445

20 Reviews of Bill Kay Ford - Service Center

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September 19, 2018

"F-150 problem"

- FISHLIPSTOM

I was having a problem with a 2015 F-150 I had just purchased with warning lights. Carlos was my service rep and explained the trouble shooting process to me. My truck was in your shop for 3 days and Carlos kept me updated on the progress. When I went to pick up the loaner car I had the opportunity to speak with Charles Dudzik the mechanic. who took the time to explain to me what was going on. I have dealt with Charles many times in the past and I am always happy to see him servicing my vehicles. Vehicle is now running fine and I am very satisified with the overall experience. As of this time I intend to have all of my service needs addressed by your service department.

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Yes
Employees Worked With
Carlos Toscano Charles Dudzik
September 18, 2018

"The Works and a new set of tires"

- wdowgiallo

I feel more comfortable getting my oil changed with The Works package. My tires had reached end of life (45k miles) and the selection of tires were of quality brands at competitive prices. My wait time was acceptable.

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Yes
Employees Worked With
Carlos Toscano
September 17, 2018

"Long Wait "

- vm

I didn't have an actual problem but because reservations are not accepted for oil changes, the wait can be long. When I arrived, I was told it would take about 45 minutes but that turned into a 2 hour wait. I was not kept updated as to why. Employees were courteous but the service rep who calculated my bill forgot to include the $10 coupon I had given him. Luckily, I asked if it had been deducted before I paid my bill which was rather high, I might add. I understand that mistakes happen but it shouldn't have been that difficult to remember the discount since I had printed it out and given him a copy of it. When my warranty is up, I probably will not return for future oil changes. Dealers are too high.

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Yes
Employees Worked With
Robert Pritchar
September 17, 2018

"Great communication and assistance"

- CTRIEZE2

Always feel very helped at Billy Kay. They are usually pretty quick in their service and let me know what their recommendations are. Will continue to use Bill Kay for my car!

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Yes
Employees Worked With
September 14, 2018

"Well treated and fast."

- Jim's EScape

They were helpful and seemed to care.I brought the vehicle in it was assessed they informed me and ordered the parts. When I came back I was in and out. The work as done excellently.

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Yes
Employees Worked With
Dan Wood
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 14, 2018

"Outstanding service, as usual!!"

- MSAFSTROM

This review speaks for EVERY service trip I made to Bill Kay Ford. How many wonderful words would you like me to use, in describing Bill Kay Ford's service department? Great, fabulous, friendly, not too expensive, thorough, top quality.......I could go on and on with this!! Yes, I would recommend Bill Kay Ford to other people, and yes I would be coming back for more service as needed.

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Yes
Employees Worked With
Will Wilson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 13, 2018

"Great!"

- TPRETTYWOMAN2013

Thomas Mackey was very kind and helpful. Great customer service. He work with me on getting my needs met. Would recommend Bill Kay ford to others.

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Yes
Employees Worked With
Tom Mackey
September 13, 2018

"Oil change "

- Depch

Had an appointment. Got an oil change. Still there for 1 hr 25 minutes. Service needs to step up their game. Not acceptable. Just do your job.

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Yes
Employees Worked With
Cannot remember names of any empliyees
September 13, 2018

"Walk in Service. "

- lnape

I was a walk in for an oil change and overall check up. I was courteously provided with the service I requested and even had a cup of tea that the service desk person prepared for me. I also got a courtesy car wash. The service manager checked on me in the waiting room asking if I needed anything. I was pleased with the timely service without an appointment.

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Yes
Employees Worked With
Service desk employee and service manager. Sorry don’t remember names
September 13, 2018

"Fast, professional service "

- ds1449

Last minute call in for an oil change. I was told to bring my car in by 11:00. Even without an appointment, my car was serviced right away. An oil change, tire rotation and car wash was done within an hour. Everyone at this dealership is customer service oriented and the store is kept very clean

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Yes
Employees Worked With
1
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