Bill Kay Honda

Seervice #1 I live in Austin Texas, I have 3 dealers within 25 miles of my home. I brought my Accord to Bill Kay Honda, Bourbonnail IL to Alan Heinburger, and Ni I live in Austin Texas, I have 3 dealers within 25 miles of my home. I brought my Accord to Bill Kay Honda, Bourbonnail IL to Alan Heinburger, and Nick Youngblood when the over 100,000 miles maintenance became necessary. I planned my vacation around being able to have this maintenance done at their shop, Why? I will tell you Why. They are honest trustworthy and dependable their customer service is worth the 18 hour drive! I tried 2 of the 3 dealers close to me here in Texas and made the decision to use the shop in Bourbonnais Illinois for my major maintenance needs. It was well worth the drive and inconvenience to have Allan and Nick do the work. I thought all Honda dealers service departments were like the one at Bill Kay until I tried several others. There is no comparison Allan and Nick make all the difference. More

Fantastic First Experience When my 1999 Honda Civic with 343K miles on it decided it was done living it's life, the only make of car I wanted to replace it was another Honda. D When my 1999 Honda Civic with 343K miles on it decided it was done living it's life, the only make of car I wanted to replace it was another Honda. Doing a search of inventory on Bill Kay's website was simple and very detailed on the vehicles both new and used. My fiancée and I narrowed our search to 3 possible vehicles. After doing the finance application online, I was contacted by Donny McGee less than an hour later! Although this was my first time purchasing a car from a dealer, Donny was very patient with some of my silly questions. I was very pleased that I did not have to travel up to Bradley several times to bring paperwork and was able to do most everything online or over the phone. Donny was very understanding of my situation and got me into a car that I absolutely LOVE right down to the color! I am now a proud owner of a 2014 Honda Civic! My first experience purchasing a new vehicle was not only pleasant but even fun! I'm so glad we chose Bill Kay Honda for our purchase. I will be recommending Donny to everyone looking for a vehicle and even those who aren't! Thank you Donny for your help! More

Fantastic I would encourage you to contact Bill Kay Honda for your next purchase. I worked a deal via the internet and picked the vehicle up all in 24 hours. No I would encourage you to contact Bill Kay Honda for your next purchase. I worked a deal via the internet and picked the vehicle up all in 24 hours. No haggling, no stress, no tricks just honest friendly unparalleled service. I have purchased many vehicles over my fifty some years and by experience I can confidently say this dealership knows what customer service means. In this day and age of vanishing customer service they are a breath of fresh air. Thank you for a great experience and an unbelievable deal. Scott Spero was fantastic to work with, casual, friendly and personable making it a very comfortable and relaxing experience. More

Great Dealer. Worth the drive. Great experience. Donny McGee is a good fair salesman. The internet price he qouted is what we paid. I live near Joliet, but was more than happy to ma Great experience. Donny McGee is a good fair salesman. The internet price he qouted is what we paid. I live near Joliet, but was more than happy to make the drive south for a great deal. More

Great Customer Service from Salesperson I drove from 3 hours away for this car that I saw on the website. I was pleased to see the car was consistent with the website pics and description. I drove from 3 hours away for this car that I saw on the website. I was pleased to see the car was consistent with the website pics and description. I was most impressed with the salesman (Donnie) who had great follow up, was flexible with his schedule for me, and was patient and professional. Well worth the trip for a great car and excellent service. More

Great experience buying a car An overall great experience. Donny was able to explain all the options available and without pressuring me into unnecessary items that I knew I wouldn An overall great experience. Donny was able to explain all the options available and without pressuring me into unnecessary items that I knew I wouldn't need. More

New Pilot Purchase This is the 4th Honda we have purchased at this dealership. We have always had great service from both the sales and service departments. These peop This is the 4th Honda we have purchased at this dealership. We have always had great service from both the sales and service departments. These people go all out to please the customer. More

Though I didn't get a great price for my trade-in, overall experience was good and end up buying a minivan, certainly go back again ! overall experience was good and end up buying a minivan, certainly go back again ! More

My experience with Donny McGee was very pleasant...what a nice guy! My husband and I was there for about three hours due to him being so busy that night - but we waited patiently! He told me that he saved nice guy! My husband and I was there for about three hours due to him being so busy that night - but we waited patiently! He told me that he saved the best for last! Well anyway, thanks Donny for treating me well and I promise, I won't bring the car back if you know what I mean....all mirrors are great! I will most definitely recommend you. Thanks! More

I purchased a 2011 Honda Civic with 32k miles, which was still under manufactures warranty, Also in addition, this was a "certified honda " at time of purchase. Now, on the very same day of purchase , I not still under manufactures warranty, Also in addition, this was a "certified honda " at time of purchase. Now, on the very same day of purchase , I noticed a clicking noise under the steering column, only to hear it go away after a few minutes, If it weren't for the severe weather conditions, I would of turned back around to inform the dealer, but living 85 miles away my concern was to get home safely. 5 days later the noise had been more continuous, therefore me taking it into Honda of Champaign, Only to be advised by the service department that there had been a auto/start and or alarm device installed at one time, but never properly disconnected from the wiring harness, thus causing the clicking noise. Unfortunately this was not covered and there would be a charge to properly disconnect the wires, I immediately contacted Bill Kay to inform them of situation and that I had already been charged 49.99 for 1/2 hr labor/diagnostic. I asked in good faith for reimbursement and a solution to the problem, only to hear that I would need to have them remove it and there would be no reimbursement. After working my way up management, I eventually spoke with Jeff Lindner( General Manager). Not only was he unapologetic about this but his demeanor was appalling to say the least. he told me that " he was doing me a favor " by fixing it and "that he had every right not to touch my car now or in future"(9 days after purchase keep in mind). I had no choice except to take it back to correct issue. NOW IT GETS WORSE.. I made my appointment for a Friday, only to receive a call Thursday before by the service department to inform me the would still correct the issue, BUT there will be a CHARGE. I asked why would there now be a charge, "per Jeff Lindner, due to the bad feedback they received from you on cars.com, he is revoking his right to fix it for free". AND that If I still wish to have it fixed it would be a "CASH ONLY" transaction. REALLY?????. After speaking with Honda Corp, I was able to take car back to Honda of Chamapign and correct issue at no charge. I should've known better.. when they sold me the car, the gas light was on reading "EMPTY" .. More