Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Kay Honda
Bourbonnais, IL
1,562 Reviews
Bill Kay Honda is proud to be an automotive leader in our area. Since opening our doors, Bill Kay Honda has kept a firm commitment to our customers. We offer a wide variety of vehicles, and hope to make the car buying process as quick and hassle free as possible.
Bill Kay Honda has an experienced and reliable Service and Parts Department, open extra hours to help fit our customers' hectic schedules; and, as always, Bill Kay Honda offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (815) 937-7900 if you have any questions or comments.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,562 reviews
February 02, 2011
Looking to purchase a 2011 Honda Pilot EX-L RES. Saw the online ad and the "Internet Price" was a little over invoice (roughly 34,400)on the Pilots I was looking at. One was a dealer DEMO and stated to "ca online ad and the "Internet Price" was a little over invoice (roughly 34,400)on the Pilots I was looking at. One was a dealer DEMO and stated to "call for price". I was out car shopping and decided to stop in and inquire about the price on the DEMO. Walked in and saw some old guy sitting behind a desk staring at me. Without a "hello" or "may I help you" I inquired about the price of the DEMO. Old guy says, "Like 35,000 or 36,000". So I inquire as to why the exact same new ones are less than the DEMO? The answer? "Well then buy a new one!" as old guy turns his back and walks away. Total time in dealership, 45 seconds. Now I am aware that the DEMOs still cost the dealer the same as a new car, but a little courtesy and customer service is not to much to ask for. I have bought four Hondas from Planet Honda in Matteson and decided to shop around a little before buying number five this time. Big mistake. Stay away from Bill Kay. They act like they neither need nor want your business (which probably explained why I was the only one in the showroom). More
by zmandunk4
Employees Worked With
No clue
January 11, 2010
I wanted to get a quote through from them through a classified ad on ebay, for a 2010 Honda Civic DX-VP Sedan Automatic. Its regular MSRP is $17,915, and its regular invoice is 16,565, however Honda is classified ad on ebay, for a 2010 Honda Civic DX-VP Sedan Automatic. Its regular MSRP is $17,915, and its regular invoice is 16,565, however Honda is currently running a $650 incentive. The way the salesman wrote was immediately insulting and dishonest. No greeting, goes right into "I think you are smart enough to know our advertised price is dealer invoice, what we pay for this vehicle. Can't sell it for less than what we pay for it. That is the selling price plus all applicable fees and taxes." This statement is immediately insulting, because he is suggesting I am "not smart" for offering less than invoice, and also a double-lie because 1) dealers do make profits below invoice (if they really didn't, then they would not sell cars even at invoice price, and the legal fine print on many car adds tells you that they can make profits besides price minus invoice) and 2) he is also lying about invoice, which is $15,915 at the moment because of a $650 incentive he wants to keep for himself, invoice = 16,565-650= $15,915. So I told him that Ed Napleton Honda in Oak Lawn sent out an email offering $2,000 below MSRP on Civic Sedans, which for this model would be $17,915-2,000 = $15,915 (the same number we got by subtracting 650 from invoice) and that I had gotten a quote from O'hare Honda through the Drive your Dream autobuying program on carbuyingtips for $15,887. So he replies "why didn't you buy it then?". Again an insulting way to talk to a customer; this statement either means I am lying or it means go buy it there. So i replied that I didn't buy it yet because "I am shopping around for the best price", so he sticks to his lie and says "I'm always amazed at how much people not in the business know more than those of us who are. If you are smart enough to know, then you know it's not good business to sell for less than what you pay for the item. Buy two and sell, me one." sticking to his lie about what the car costs him, and continuing his insulting "you are smart enough" talk.. Needless to say, I never found out what the fees are(pure dealer profit) , but I bet they tag on hundreds more with them. More
by HondaFan111
Employees Worked With
Scott Spero the ebay/internet salesman
