Bill Kay Honda

I recently purchased a 2012 Honda Civic from Bill Kay Honda; this was my 4th new Honda purchase from them in the last 4 years. I couldn't ask for nicer and more honest people to deal with. They have al Honda; this was my 4th new Honda purchase from them in the last 4 years. I couldn't ask for nicer and more honest people to deal with. They have always treated me with respect, given me very fair pricing and have gone out of their way to make the purchase process seamless. I have also had my vehicles serviced at Bill Kay Honda and everyone from the service writers to the service diretor have been cordial and very professional. I have even taken my older GMC Yukon there for service and was very pleased with the outcome of each and every visit. Without hesitation I would recommend this dealership. In fact, I sent my sister-in-law to Bill Kay Honda, where she purchased a new Honda CR-V. I also sent my dear friends there and they have now purchased a new Honda Pilot, used Honda Accord and another used vehicle from them. I should mention that these people all live over 50 miles from the dealership and they too are extremely pleased with the service that they have received from the staff. They've both mentioned that they have never had an easier time buying a vehicle and would also recommend Bill Kay Honda to their respective family and friends. More

I quoted for a price for 2011 honda odyssey on the internet they gave the final price as 35000 out the door with 10miles on it. I traveled all the way from PA and when I reached there they changed the internet they gave the final price as 35000 out the door with 10miles on it. I traveled all the way from PA and when I reached there they changed the car and asked me to pay 35500 with added feature on the car and I was asked to get out if I am not buying the car. Donny Mcgee and Tony from finance are the persons who don't know to talk to customers. Please, my friends if you no choice have to go them and talk to them you will know what I am talking about. You can personally experience or you can listen to me. DON'T GO FOR THEIR INTERNET PRICING THEY ARE CHEATERS. An intelligent person learns from others experience and an dumb person learns from his own experience like me. Please decide for your self. THEY ARE CHEATERS!!!!!!!!!!!! More

This dealership is very rude and unprofessional. I went there after getting an internet quote. The guy showed up after 10 min and he started saying that the price was fixed which is kind of insulting. He w there after getting an internet quote. The guy showed up after 10 min and he started saying that the price was fixed which is kind of insulting. He was dealing with 3 customers at the same time and kept me waiting for another 10 min for test driving. Being frustrated, I decided not to take any test drive. Honda should revoke dealership from these xxxxxxxx. More

Called on an internet price for 07 Mazda5 listed with Bill Kay Honda. Price was more than I wanted to pay and they were unwilling to drop rate at all. I chose not to buy and 4 days later was contacted Bill Kay Honda. Price was more than I wanted to pay and they were unwilling to drop rate at all. I chose not to buy and 4 days later was contacted by the sales rep to deal with repricing. They took a few days to get where i wanted and after I placed the money down, they treated us like crap. They answered calls rudely and when I requested the manager, the manager sent someone else to call me back. They origanaly were going to accept a certified check from Navy Federal Credit union and after we flew half way there they texted me in the airport saying they would no longer accept my certified check today because the manager didn't want too so i should turn around and go home if I didn't want to finance the car with them. The plane ticket cost $750.00 and we were already half way there. When we arrived, they weren't going to even let us test drive the car and were angry when we asked to do so. They were in a hurry to get us to sign and get out. The service was horrible and the management sucks. I will never get a rig from them again. There was no auto manual in the car and they didn't give us the floor mats that came with the car. xxxx Poor if you ask me. More

Looking to purchase a 2011 Honda Pilot EX-L RES. Saw the online ad and the "Internet Price" was a little over invoice (roughly 34,400)on the Pilots I was looking at. One was a dealer DEMO and stated to "ca online ad and the "Internet Price" was a little over invoice (roughly 34,400)on the Pilots I was looking at. One was a dealer DEMO and stated to "call for price". I was out car shopping and decided to stop in and inquire about the price on the DEMO. Walked in and saw some old guy sitting behind a desk staring at me. Without a "hello" or "may I help you" I inquired about the price of the DEMO. Old guy says, "Like 35,000 or 36,000". So I inquire as to why the exact same new ones are less than the DEMO? The answer? "Well then buy a new one!" as old guy turns his back and walks away. Total time in dealership, 45 seconds. Now I am aware that the DEMOs still cost the dealer the same as a new car, but a little courtesy and customer service is not to much to ask for. I have bought four Hondas from Planet Honda in Matteson and decided to shop around a little before buying number five this time. Big mistake. Stay away from Bill Kay. They act like they neither need nor want your business (which probably explained why I was the only one in the showroom). More

I wanted to get a quote through from them through a classified ad on ebay, for a 2010 Honda Civic DX-VP Sedan Automatic. Its regular MSRP is $17,915, and its regular invoice is 16,565, however Honda is classified ad on ebay, for a 2010 Honda Civic DX-VP Sedan Automatic. Its regular MSRP is $17,915, and its regular invoice is 16,565, however Honda is currently running a $650 incentive. The way the salesman wrote was immediately insulting and dishonest. No greeting, goes right into "I think you are smart enough to know our advertised price is dealer invoice, what we pay for this vehicle. Can't sell it for less than what we pay for it. That is the selling price plus all applicable fees and taxes." This statement is immediately insulting, because he is suggesting I am "not smart" for offering less than invoice, and also a double-lie because 1) dealers do make profits below invoice (if they really didn't, then they would not sell cars even at invoice price, and the legal fine print on many car adds tells you that they can make profits besides price minus invoice) and 2) he is also lying about invoice, which is $15,915 at the moment because of a $650 incentive he wants to keep for himself, invoice = 16,565-650= $15,915. So I told him that Ed Napleton Honda in Oak Lawn sent out an email offering $2,000 below MSRP on Civic Sedans, which for this model would be $17,915-2,000 = $15,915 (the same number we got by subtracting 650 from invoice) and that I had gotten a quote from O'hare Honda through the Drive your Dream autobuying program on carbuyingtips for $15,887. So he replies "why didn't you buy it then?". Again an insulting way to talk to a customer; this statement either means I am lying or it means go buy it there. So i replied that I didn't buy it yet because "I am shopping around for the best price", so he sticks to his lie and says "I'm always amazed at how much people not in the business know more than those of us who are. If you are smart enough to know, then you know it's not good business to sell for less than what you pay for the item. Buy two and sell, me one." sticking to his lie about what the car costs him, and continuing his insulting "you are smart enough" talk.. Needless to say, I never found out what the fees are(pure dealer profit) , but I bet they tag on hundreds more with them. More