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Bill Kay Honda

Bourbonnais, IL

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1,559 Reviews

1360 Locke Dr

Bourbonnais, IL

60914

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1,559 Reviews of Bill Kay Honda

April 06, 2021

Bill Kay Honda is the best. They are professional, friendly and they keep the customer informed every step of the way, through both texts and phone calls. Highly satisfied!! More

by JTORONJO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Apr 07, 2021 -

Bill Kay Honda responded

Thank you for choosing Bill Kay Honda, your feedback and rating mean a lot to us. We're glad our service team was able to help, and we hope to see you again!

April 02, 2021

Thankyou Sam for taking care of my vehicle in a timely manner and contacting me as soon as it was done for pick up!! You always provide me and my family great service. More

by IMDAISYSDAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Apr 02, 2021 -

Bill Kay Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Sam here at Bill Kay Honda.

April 01, 2021

The women that check me in did not listen to what I wanted done. The tech could not find my lock to rotate my tires it was in my. Your loss on me spending more money there More

by nancywaller1955
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kathleen Omay
Apr 18, 2021 -

Bill Kay Honda responded

Nancy, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

Apr 18, 2021 -

nancywaller1955 responded

And I had to bring my car back in because it was leaking oil after the oil change

April 01, 2021

Kathy provided top rated service and she's always very polite and helpful. Where others failed, Kathy was able to accomplish the task simply because she was not only willing to hear my concerns, but she w More

by bell6118
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Apr 02, 2021 -

Bill Kay Honda responded

Thank you for your business and this review. We're happy to hear Kathy was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 01, 2021

Was very disappointed after leaving the service department and the car was worse then when I brought it in.. someone forgot to tighten a few screws or something... wasn’t sure I could get it back More

by greg805
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kathleen Omay
Apr 18, 2021 -

Bill Kay Honda responded

Greg, thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 31, 2021

This place is the best! I bought my used Civic at Bill Kay and wouldn't go anywhere else to have it serviced. Clean, professional, and friendly. Definitely a quality dealership. More

by JediNoel73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Apr 01, 2021 -

Bill Kay Honda responded

We appreciate you taking the time to leave us this great review, Noel. Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

March 31, 2021

Bert is excellent to work with. We have worked with him on several vehicles and have been pleased with all of them. Look forward to working with him again on our next Honda. More

by scomar2
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
Apr 01, 2021 -

Bill Kay Honda responded

Congratulations on your new Honda. We appreciate you taking the time to leave us this great, five-star review! We are very happy that Bert provided you with such a positive experience. We sincerely value your business and look forward to your next visit.

March 30, 2021

Bert is great! He has sold my family quite a few cars over the years! My daughter loves her car. Couldn’t be more happy. More

by AliciaG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
Mar 31, 2021 -

Bill Kay Honda responded

Alicia, thank you so much for choosing Bill Kay Honda! Congrats on your daughter's new car, and let us know if we can be of any more assistance!

March 29, 2021

Bert Tvrz was excellent in all categories. Jeff in Finance was also great to deal with. Larry didn't return my phone call. Too bad for him. More

by schoen65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
Mar 30, 2021 -

Bill Kay Honda responded

Thank you for your business and this review. We're happy to hear that Bert and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

March 26, 2021

The service department is always trying to sell a service not needed on your vehicle. They have tried to convince me the van needed transmission fluid changed at 95,000 miles. Tried to tell me alignment More

by DWARFS7
Recommend Dealer
No
Employees Worked With
Kathleen Omay
Apr 15, 2021 -

Bill Kay Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

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