Bill Kay Honda

I have used this service center for over ten years and four Honda vehicles. In general I have been pleased with the service provided (mostly oil changes). I often wonder of the recommended additional se four Honda vehicles. In general I have been pleased with the service provided (mostly oil changes). I often wonder of the recommended additional services that appear each time I am presented the report/bill. I always get a second independent opinion and often receive feedback that it is the Honda standard recommended maintenance schedule and doubt the item was actually evaluated. This leads up to this downgraded rating. I recently took two Honda vehicles in for oil changes. Both vehicles had recommended additional service and some were expected but others were not. I cannot question what the technicians recommended because I am not able to see what they see /seen/observe. However I can comment with certainty that items such cabin and engine air filters were recently replaced (one case the day before) but were rated yellow and red. Wheel alignment and spark plug service replacements recently performed yet probably because the service center has no record the work was performed there (performed independently) they are still recommended. I appreciate being notified of issues that exist and need my attention. My comments are credibility of any recommendations when I suspect or know otherwise. I raise suspicion of all recommendations as just by the maintenance schedule and not necessarily the actual observed condition. When I questioned why a engine air filter was rated yellow and knowing it was replaced within the last day - I was asked if they could look at it with the technician to use as a teaching moment for a new employee who just completed the service report. I was not pleased with this revelation / request. Unfortunately I felt defensive and setback by the whole situation (how well trained was the person that just serviced the vehicle and was the service representative questioning my knowledge of the condition ). After I paid for the service and about to leave the center - the service representative presented an explanation that the report was a typo that the inexperienced service technician did not know how to correct on the computer. I certainly can understand if this is what happened but does not change the grade of my service experience. If being critical and accepting honest feedback is a Honda standard to achieve five stars rating than My rating should change next time. More

The second visit for the same problem , tire gauge light coming on, finally got fixed, I hope. Those I spoke to were nice. Give me a break!!! coming on, finally got fixed, I hope. Those I spoke to were nice. Give me a break!!! More

Good service fast and friendly would highly recommend said it would take awhile but within an hour it was done great job will be back said it would take awhile but within an hour it was done great job will be back More

Scheduling my service visit was very easy. I was able to schedule a time that was convenient for me. Service advisor was very friendly. After the service was completed my service advisor went over the detai schedule a time that was convenient for me. Service advisor was very friendly. After the service was completed my service advisor went over the detailed service report with me. More

Friendly and professional. No hidden charges or fees like some of the other dealerships we looked at. No surprises or anything. I highly recommend them. some of the other dealerships we looked at. No surprises or anything. I highly recommend them. More

Best experience I've ever had buying anything, let alone something like a car. Bert took care of me and my fiancé to make sure we had the best car to transport us on our journey in marriage. something like a car. Bert took care of me and my fiancé to make sure we had the best car to transport us on our journey in marriage. More

Sam is extremely polite, thorough, and helpful. I had an “ emissions system problem” light come on. The techs did an evaluation and said it was part of the fuel filling system. The next day the light did no “ emissions system problem” light come on. The techs did an evaluation and said it was part of the fuel filling system. The next day the light did not come on and has not come on since. More

Always willing to go out of their way to assist you. Sam and Kathy are so helpful and always pleasant! Berts a great salesman! Thanks ! and Kathy are so helpful and always pleasant! Berts a great salesman! Thanks ! More

Excellent service very friendly and reliable. We are long time customers and have always been very satisfied. We have purchased several Hondas from Bert. He is great and so is the service department. long time customers and have always been very satisfied. We have purchased several Hondas from Bert. He is great and so is the service department. More

Sam always goes out of his way to help me, and to make sure I have a loaner vechile. He also calls and keeps me updated on what is going on. sure I have a loaner vechile. He also calls and keeps me updated on what is going on. More