Bill Kay Honda

Always a great experience Fantastic service team. I trusted them to service my 2001 Civic and bought my 2017 CRV from same dealer and they continue to provide excellent service Fantastic service team. I trusted them to service my 2001 Civic and bought my 2017 CRV from same dealer and they continue to provide excellent service in al areas! More

Efficient I was a walk in on Saturday morning. In and out in less than 1 hour. Professional staff, knowledgable and friendly manager. Aside from the corporate s I was a walk in on Saturday morning. In and out in less than 1 hour. Professional staff, knowledgable and friendly manager. Aside from the corporate solicitations for products to buy for my car, experience is 100% perfect every time. More

Great & Efficient I need to get air bags exchanged for recall. They got me scheduled with email reminder of appointment. Drop car off, they called a few hours later gav I need to get air bags exchanged for recall. They got me scheduled with email reminder of appointment. Drop car off, they called a few hours later gave me a window when I could pick up the car. Left mats in my floor to keep my floor clean while they worked. It was great getting my car taken car of there. More

Oil Change On Saturday, February 16, 2019 , I had an 11:00 am appointment for an oil change and tire rotation. I arrived shortly before 11:00 am. I am assuming i On Saturday, February 16, 2019 , I had an 11:00 am appointment for an oil change and tire rotation. I arrived shortly before 11:00 am. I am assuming it was Kathleen who I checked in with and I was told there were one or two cars ahead of me. At 12:15 pm, Kathleen came to the waiting area to let me know what other services were recommended for my car. No apology for how long it has taken for an oil change and tire rotation. I opted to change the wiper blades and cabin filters. After the work Kathleen came with Bill. Again, no acknowledgment of how long I had been there. No offer to discount the oil change or not charge me for the wipers. Kathleen did share with me that I would be receiving a survey and employees must receive a 100% or they fail. Even a 99% is failing. Even if it is something outside of the control of the employee. I guess that at some level Kathleen acknowledged that I received less than stellar service. I’m not sure. Needless to say, I will not be using or recommending Bill Kay’s service department in the future More

Good experience I was met by Samuel as I brought my car in for routine maintenance. Samuel greeted me enthusiastically and gave me an accurate expectation of how lon I was met by Samuel as I brought my car in for routine maintenance. Samuel greeted me enthusiastically and gave me an accurate expectation of how long the service would take. I was updated periodically and upon completion was given a thorough explanation of the service and the status of my car's tires, filters, etc. I appreciate all the info. Accidentally bumped into Bert while waiting and we walked out of the dealership with with a great deal on another Honda. More

Bought my 4th Honda from there Bought my 6th Honda my 4th from Bert. He understands how I like to deal, best deal first ,no BS in and out in the shortest time possible. Bought my 6th Honda my 4th from Bert. He understands how I like to deal, best deal first ,no BS in and out in the shortest time possible. More

New car purchase from Bert This is the second purchase we've made from Bert. We've been very pleased with him and with Bill Kay in general. He and the other staff are friendly a This is the second purchase we've made from Bert. We've been very pleased with him and with Bill Kay in general. He and the other staff are friendly and attentive. They explain everything really well and make the car buying process very easy. More

We like our CR-V Except for having to add air to all 4 tires on the way home from leaving the dealership, I was extremely pleased with my interactions with everyone at Except for having to add air to all 4 tires on the way home from leaving the dealership, I was extremely pleased with my interactions with everyone at Bill Kay Honda. More

Tie rod installed I was very happy with the staff and the service done on my van. I am usually able to get a loaner vehicle which is very helpful. I was very happy with the staff and the service done on my van. I am usually able to get a loaner vehicle which is very helpful. More

Always a pleasurable experience Every time I come in for service . They are knowledgeable and explain the issue very well . And all options .. Price is included so no surprises .. Every time I come in for service . They are knowledgeable and explain the issue very well . And all options .. Price is included so no surprises .. More