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Bill Kay Honda - Service Center

Bourbonnais, IL

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917 Reviews

917 Reviews of Bill Kay Honda - Service Center

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March 11, 2021

Everything went well until I got home and reviewed the paperwork given to me. At check in I presented an email coupon for a $3 tire rotation and later discovered I was charged full price. I had to make an More

by cmvaughn4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Mar 12, 2021 -

Bill Kay Honda responded

Thank you for your feedback! Quality customer service is always our number one priority, and we're glad to hear that our team was able to resolve the billing issue. Thank you again for choosing Bill Kay Honda, we hope you will give us another opportunity to serve you.

March 10, 2021

Very friendly and informative! Fast service and explained what my 2018 CR-V Honda needed! Outstanding service by these two gentlemen! Thank you for professionalism! More

by jjrie3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman and Josh
Mar 10, 2021 -

Bill Kay Honda responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

March 10, 2021

Recommended to get new tires so Josh gave me great information so I could research. There was a good deal to save on mounting tires. The website was great in helping me see different quotes. I was not More

by CRV Honda’s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Young
Mar 10, 2021 -

Bill Kay Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 10, 2021

Was handled with so much professionalism and as always professionalism with a smile. My CRV was ready earlier than expected and the work was done solidly.... So So happy with this dealership 👏👏 More

by carguy62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathleen Omay, Samuel Rios
Mar 10, 2021 -

Bill Kay Honda responded

It's great to hear that we were able to take care of your CRV. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bill Kay Honda!

March 09, 2021

Excellent job on the vanSam was able to squeeze us in Excellent job on the van Sam was able to squeeze us in last minute even though they were busy. Took good care of us. Couldn’t be happier More

by wdowding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Mar 09, 2021 -

Bill Kay Honda responded

Thank you for taking the time to leave us this five-star review. We're glad that Sam was able to help you out. We appreciate your business and our team looks forward to serving you again soon!

March 08, 2021

Always have a good experience at this dealership. Been going there for over thirty years and I will continue to take my Honda to be serviced there. More

by SANDERKAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Mar 08, 2021 -

Bill Kay Honda responded

Wow, thank you for choosing Bill Kay Honda for the past 30 years! We appreciate your feedback and five-star rating. We're glad we were able to help, and we look forward to having you as one of our valued customers for years to come.

March 04, 2021

Very good communication from the customer service rep, Kathy. Good expectations set of service and cost. I'm a little disappointed that so much needed to be fixed, but the car hadn't been driven much in More

by ceegee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Mar 05, 2021 -

Bill Kay Honda responded

Thank you for your very kind review. Kathy and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bill Kay Honda.

March 03, 2021

I don't know what to say except everything was fine during my visit. Took a little longer for the service but nothing to get riled about. More

by leobaci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Mar 04, 2021 -

Bill Kay Honda responded

Thank you for taking the time to submit a review. We are so glad we could assist you with your vehicle service. We truly appreciate your business. We apologize, however, for the unusually long wait time. If you would like to further discuss your concerns, feel free to contact us at your convenience.

Mar 04, 2021 -

leobaci responded

The wait wasn't real long, I didn't have a problem with that.

March 01, 2021

They are always very helpful and efficient when I go to them. They explain things in layman's terms so it's not difficult to understand. More

by btvalencia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 02, 2021 -

Bill Kay Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 23, 2021

Very good and thorough. Polite and quick about getting my vehicle back. Came in with the issue of not starting, found the problem and fixed More

by jalama1958
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Feb 23, 2021 -

Bill Kay Honda responded

Thank you, it's great to hear that our team was able to help and get you back on the road! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bill Kay Honda.

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