Back

Bill Kay Honda - Service Center

Bourbonnais, IL

not yet
rated
917 Reviews

917 Reviews of Bill Kay Honda - Service Center

Sort by
December 31, 2020

Sam checked mein at our scheduled time. Confirmed the work we were having done. And also gave me the option to have some recall work done which saved me another visit. The work took just over an hour a More

by jeff
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Rios
Dec 31, 2020 -

Bill Kay Honda responded

Thank you for taking the time to share your thoughts on working with our team, Jeff. We're glad to hear Sam delivered such a great experience! We appreciate your business, and hope to see you again soon!

December 30, 2020

Walked in for Service and they were able to squeeze me in and get me done at promised time. Price seemed high for what service I did have done. More

by BALDIEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Dec 30, 2020 -

Bill Kay Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bill Kay Honda!

December 29, 2020

I got my oil changed and I got my tires rotated this is the second time they didn’t check my air in the tires and I have to go back. More

by cozad2001m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathleen Omay
Jan 15, 2021 -

Bill Kay Honda responded

Hello, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

December 29, 2020

No oil change sticker in car and a few small grease spots on car but otherwise very good thank you had no appt so thank you for getting me in More

by itsmejimiv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
December 24, 2020

Our daughter's car would not start after she filled up with gas. We called the service department for their recommendations. Thinking it was a battery, we area able to get the car started with a jump We d More

by rhynek72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Dec 27, 2020 -

Bill Kay Honda responded

We appreciate your business and our team looks forward to serving you again soon!

December 23, 2020

Very efficient and friendly. I like the reminders and updates received via text or email. Sam explained any additional services needed based on technician’s findings. Also, as I waited several staff gree More

by wanda.gifford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Dec 23, 2020 -

Bill Kay Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We appreciate your business, Wanda!

December 22, 2020

Kathy was very friendly and informative. Appreciated the quick appt time. The car was completed at the time indicated and check out was fast. Great service More

by Fivefears231
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Dec 23, 2020 -

Bill Kay Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kathy met your expectations. Thank you again for choosing Bill Kay Honda, we look forward to having you as one of our valued customers for many more years to come!

December 21, 2020

Came in with a tire issue with no appointment.Waited Came in with a tire issue with no appointment. Waited while they fit me in Sam was courteous and kept me informed on how my vehicle was and when they More

by AIRMISCAT19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Dec 22, 2020 -

Bill Kay Honda responded

We are very happy to hear that Sam provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 18, 2020

All my dealings with Bill Kay have been excellent. The personnel I have dealt with have been so helpful & friendly. I prefer to go to the dealership for service & if they continue to send coupons I will d More

by raanglea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman, Kathleen Omay
Dec 18, 2020 -

Bill Kay Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 17, 2020

Sam is literally the best service rep I have met! his smile will light up the whole room! He’s so patience and understanding! Go Sam!! More

by samaraj13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Dec 18, 2020 -

Bill Kay Honda responded

Thank you for taking the time to share your thoughts on working with Sam and our team. We're glad to hear we delivered such a great experience!

...
19
...