Bill Kay Honda - Service Center

Sam is extremely polite, thorough, and helpful. I had an “ emissions system problem” light come on. The techs did an evaluation and said it was part of the fuel filling system. The next day the light did no “ emissions system problem” light come on. The techs did an evaluation and said it was part of the fuel filling system. The next day the light did not come on and has not come on since. More

Excellent service very friendly and reliable. We are long time customers and have always been very satisfied. We have purchased several Hondas from Bert. He is great and so is the service department. long time customers and have always been very satisfied. We have purchased several Hondas from Bert. He is great and so is the service department. More

Always willing to go out of their way to assist you. Sam and Kathy are so helpful and always pleasant! Berts a great salesman! Thanks ! and Kathy are so helpful and always pleasant! Berts a great salesman! Thanks ! More

Prompt, friendly and no issue experience! Awesome service. I was a walk-in and they got me in very timely. Price was a bit more steep then I expected but do understand quality. I thought they would service. I was a walk-in and they got me in very timely. Price was a bit more steep then I expected but do understand quality. I thought they would have washed my car! More

Attentive, courteous, strong communication on the work that needs to be done, competent technicians, reasonable price. They make it easy to get an appointment. The wait room is hospitable that needs to be done, competent technicians, reasonable price. They make it easy to get an appointment. The wait room is hospitable More

Sam always goes out of his way to help me, and to make sure I have a loaner vechile. He also calls and keeps me updated on what is going on. sure I have a loaner vechile. He also calls and keeps me updated on what is going on. More

I have been a customer of Bill Kay Honda for well over a decade, so I've had more good than bad experiences. This most recent experience was not good only because a simple oil change took over two hours, th decade, so I've had more good than bad experiences. This most recent experience was not good only because a simple oil change took over two hours, there was no communication to manage the expectation of wait time. I overheard a service advisor giving excuses AFTER another customer had waited over 2.5 hours for the same thing. Honesty, transparency, and respect for your customers' time is an integral part of good customer service! More

Very friendly and very helpful, very thorough, explained everything, clean, had a TV, friendly checkout, got a sales person to held with my phones and addresses. everything, clean, had a TV, friendly checkout, got a sales person to held with my phones and addresses. More

The employees are always attentive, kind, smart and fast in the service department. They didn't try to sell me anything you didn't I couldn't use. in the service department. They didn't try to sell me anything you didn't I couldn't use. More

I was quickly ushered in and my car was seen to quickly. They provided an overall assessment and offered future maintenance options. The price was acceptable. They provided an overall assessment and offered future maintenance options. The price was acceptable. More