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Bill Kay Honda - Service Center

Bourbonnais, IL

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916 Reviews
Call Service Center (877) 316-5359

916 Reviews of Bill Kay Honda - Service Center

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July 12, 2021

We bring it in to get fixed and somthing alway gets forgotten like the brake lines or the under carage is not attached. Not happy. More

by pretty_baby_bosco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathleen Omay, Samuel Rios
Report | Print
Jul 29, 2021 -

Bill Kay Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 07, 2021

Very professional. Quick to the point. Very informative. When I had questions, they deliver specific answers regarding my visit and my vehicle. Highly recommending returning. More

by genesisperez3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Grigaliunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Chouinard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathleen Omay, Samuel Rios
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Jul 07, 2021 -

Bill Kay Honda responded

It's great to hear that our team provided you with such excellent customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bill Kay Honda!

July 05, 2021

I've been going to Bill Kay Honda for over 20 years for vehicles and service. Hands down the best dealership in the south suburbs and further. A+++ More

by cmveld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Report | Print
Jul 05, 2021 -

Bill Kay Honda responded

Thank you for taking the time to share your great feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. We appreciate your loyalty to us for the past 20 years!

July 01, 2021

I absolutely would NOT recommend this shop to anyone and I will not be bringing my car there ever again. I thought I could trust them but I found out the hard way.. I was charged for something that wasn't e More

by C_STARASINICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathy
Report | Print
Jul 18, 2021 -

Bill Kay Honda responded

We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 29, 2021

Bill Kay always takes great care of my Honda Pilot More

by Teppsmccall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Report | Print
Jun 29, 2021 -

Bill Kay Honda responded

We appreciate your business and our service team looks forward to serving you again soon!

June 29, 2021

They did fix my brakes but it doesn’t seem that they tested it after it was fixed as there was a rock stuck in one of the brake pads also after getting $500 worth of work I would think they might wash m More

by Dt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh never went over in details what was done
Report | Print
June 28, 2021

Wait time of over an hour defeats the appointment time car was not washed, interior was dirty. More

by javalpo31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathleen Omay, Samuel Rios
Report | Print
Jul 15, 2021 -

Bill Kay Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please let us know the best way to contact you and we will reach out.

June 28, 2021

I am always impressed by your service department. Amazing customer service every time. I appreciate the hard work. It was a special time this visit as they replaced my license plates for me free of charge. I More

by HSHOVEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Report | Print
Jun 29, 2021 -

Bill Kay Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bill Kay Honda.

June 25, 2021

Very nice and professional. Pleasant experience and very timely as well. More

by dpavlik819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Report | Print
Jun 28, 2021 -

Bill Kay Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kathleen and Samuel met your expectations. Thank you again for choosing Bill Kay Honda, we look forward to having you as one of our valued customers for many more years to come!

June 25, 2021

Good service. The tech goes over service done and to think about service that could be done but no pushing! More

by CRV Honda’s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
Report | Print
Jun 28, 2021 -

Bill Kay Honda responded

We are very happy to hear Michael provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

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