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Bill Kay Honda - Service Center

Bourbonnais, IL

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916 Reviews

916 Reviews of Bill Kay Honda - Service Center

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June 08, 2021

Really pleased with how fast they got my tires in and installed. Sam is always so friendly and helpful also everything I stop in for service. More

by metalman222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Jun 09, 2021 -

Bill Kay Honda responded

Thank you for your review! We appreciate your kind words about Sam and look forward to helping you with any questions or future vehicle needs. Thanks for choosing Bill Kay Honda!

June 08, 2021

Kind, thoughtful, and family atmosphere. Uses latest technology to communicate where, what and when about the vehicle. Honest evaluation of what is getting close to keep the vehicle safe. More

by vbany1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Kathleen Omay, Samuel Rios
Jun 08, 2021 -

Bill Kay Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 08, 2021

I cannot say enough good things about the Bill Kay Honda Service Team. Sam and Kathy go above and beyond to make sure I am always taken care of which is why I’ll never take my vehicle anywhere else! More

by OLIVIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Jun 08, 2021 -

Bill Kay Honda responded

Olivia, thank you for taking the time to share your thoughts on working with our team We're glad to hear Kathy and Sam delivered such a great experience!

June 02, 2021

Very friendly staff, work always completed timely. Explanations always given as to what work and why the work was done. Liked the online estimate that was sent ahead of time. More

by MULVIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Jun 02, 2021 -

Bill Kay Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 02, 2021

Although they were nice and courteous the reason it was a four because the tire light went off twice after my service.Although they did give me a free oil change for the inconvenience. More

by yreyes1029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Jun 02, 2021 -

Bill Kay Honda responded

Thank you for the honest feedback. Our goal is to make sure everyone who walks through the door leaves happy. We will share your comments with the service team. We appreciate you choosing Bill Kay Honda!

June 02, 2021

Every time we take our CRV in to be serviced, we are greeted by their friendly tech's. We are kept in the loop about the service that is being done and it always seems to fairly fast. I think they do More

by stitch1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Jun 02, 2021 -

Bill Kay Honda responded

Thank you for taking the time to leave us this feedback and five-star rating. We appreciate your business and our team looks forward to serving you again soon!

June 01, 2021

The service writer Sam listens and treats you fairly. Excellent service! Their mechanic Owen Hansen does the best work in the industry. I have yet to find anyone even close to him. More

by H Toole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Jun 01, 2021 -

Bill Kay Honda responded

Thank you for choosing Bill Kay Honda, your feedback and rating mean a lot to us. We're glad Sam and Owen have provided you with excellent customer service, and we look forward to seeing you again!

May 31, 2021

Michael was very detailed in assisting me with the breakdown of my service. I’m glad to see Bill Kay Honda still committed to excellent customer service More

by SHELDON-JONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael , Kathleen Omay, Samuel Rios
Jun 01, 2021 -

Bill Kay Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Michael here at Bill Kay Honda.

May 30, 2021

PEOPLE WERE GOOD BUT IT TOOK 2 DAYS TO DO A ONE DAY JOB. PRICE WAS OK AND QUALITY OF WORK GOOD. PEOPLE WERE FRENDLY AND HELPFUL. More

by CAROLEPARK0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
May 31, 2021 -

Bill Kay Honda responded

Carole, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 27, 2021

Larry was very understanding and very personable .I enjoyed working with him..He did everything he said he would Thank you Larry well job done.. More

by jeanettetrapani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chouinard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Bill Kay Honda responded

Thank you for the kind words for Larry in our service department! We look forward to sharing your compliments with him. Please don't hesitate to let us know if we can be of further assistance.

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