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Bill Kay Nissan
Downers Grove, IL
2,537 Reviews
As one of Chicagoland's premier Nissan Dealers we know full well that buying a New, Certified Pre-Owned, or Used Vehicle is one of the biggest and most important investments you can make. Here at Bill Kay Nissan, our Sales Consultants and financial experts will guide you every step of the way to get you behind the wheel in a way that you're completely comfortable with. Thanks to our wide selection of loan and lease options to choose from, owning the Nissan of your dreams has never been easier. Come see Bill Kay Nissan for yourself and drive home happy!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,537 reviews
June 01, 2023
This was the most frustrating experience I had with car service/dealership. My mom had to be the one to take my car for service & she feels the same exact way. Things started off ok. However, once a decisi service/dealership. My mom had to be the one to take my car for service & she feels the same exact way. Things started off ok. However, once a decision was made to what I would like to be done regarding repair, things went downhill from there. Carl from the service Dept mentioned a $195.00 diagnostic fee if the repair they suggested was not done. I chose to go on ahead with the repair, however I did not approve everything from the estimate. Instead, I approve just a few things from the original estimate to be done. Yet, Carl insisted that I get everything done & warned me that if not, my car is not safe to drive. The only thing that I didn’t get done was my cooling fan issue, that he was charging me $900+. With that, since I didn’t want to go on with that repair he charged us the diagnostic fee anyway, he said since I didn’t approve the whole estimate repairs. Then when the car was ready, I requested a copy of the invoice to be sent to me via email, yet again another road block for Carl. Somehow he couldn’t send me a copy. Overall, I feel as if things could’ve been handled better & its just unfortunate how poor their customer service is. More
by SHAIPINAY516
Verified CustomerEmployees Worked With
Carl Beckstrom
Helpful June 01, 2023
Quick friendly service car was ready with minimal wait time. Service personnel were very informative about everything. time. Service personnel were very informative about everything. More
by stomperd1
Employees Worked With
May 31, 2023
Friendly and accommodating staff that listened to my needs. I WILL recommend to family and friends! needs. I WILL recommend to family and friends! More
by lorrie_pintozzi
May 31, 2023
Ric diagnosed the problem, responded quickly with the issue and fixed the issue in short order. He did an amazing job. issue and fixed the issue in short order. He did an amazing job. More
by TONY1052
Employees Worked With
May 31, 2023
Nickolay is a delight to work with. He's extremely knowledgeable, polite and professional. We always have a great experience when we go to bill kay Nissan. They treat you like family. He's extremely knowledgeable, polite and professional. We always have a great experience when we go to bill kay Nissan. They treat you like family. Thanks to the whole team. Everyone was great. More
by Linda Serrano
May 31, 2023
This excellent dealership quickly takes care of my vehicle when ever I need their help. vehicle when ever I need their help. More
by golitkoj76502
May 25, 2023
Great customer swevice, Steve and the team were very helpful in making my purchase. Kim was very informative and helpful. helpful in making my purchase. Kim was very informative and helpful. More
by HM1
May 22, 2023
My service was friendly and professional. I would recommend the dealership. I do not have any experience with the sales staff, only the service department. I would recommend the dealership. I do not have any experience with the sales staff, only the service department. More
by kkk0
Employees Worked With
Robert Tyminski
May 22, 2023
They clearly stated what would happen an executed the same and completed on time at the price quoted. same and completed on time at the price quoted. More
by yendor110
Employees Worked With
