Bill Kay Nissan

Called in for Altima recall - disappointed Called by outbound to schedule Altima recall check for transmission. I had a couple intermittent shimmers so I appreciate the pro activity. Came and w Called by outbound to schedule Altima recall check for transmission. I had a couple intermittent shimmers so I appreciate the pro activity. Came and waited over an hour to be told the transmission checked out but I needed a carbon cleaning on the air path as it was tripping a sensor...$200. I felt real bait and switched. I purchase the vehicle certified pre owned and was already frustrared as I had the vehicle for less than a year under CPO and had to come in on my time to attend to it. I felt the service Mgr was cold and checked out about my complaint. My argument was that the carbon cleaning should have been part of the CPO inspection and I shouldn't have pay for it. He was more concerned that the sales dept would take the hit for that insread of his service dept. Real class. The Sales manager did try and take care of me but, merely negotiated the carbon cleaning to $75. I really feel that you guys shoul compensate me the additional $75 for the poor service I received. I was there for over 4 hours total and it really was inconvenient. The customer experience that I had would not make me really want to use this location for any future service work. If you would like to discuss furter feel free to call me at. More

Good service Good service. They are upfront and flexible. Would highly recommend. They allowed me to bring in my own parts to have installed. I have used them for Good service. They are upfront and flexible. Would highly recommend. They allowed me to bring in my own parts to have installed. I have used them for over 8 years and have not been disappointed. More

Great prompt service Ric kept me up to day on the progress of the oil change and transmission repairs. Made sure I understood what was being done. Up to date information a Ric kept me up to day on the progress of the oil change and transmission repairs. Made sure I understood what was being done. Up to date information and reasonable pricing. More

Service I have worked with Jerimy for many many years and the only reason I stay loyal to getting my car serviced here. He always gives exceptional customer s I have worked with Jerimy for many many years and the only reason I stay loyal to getting my car serviced here. He always gives exceptional customer service. More

Great Jeremy was wonderful Kept me aware all times and made sure I was taken of as imhandicapoed He had my car washed and waiting for me inside so I did Jeremy was wonderful Kept me aware all times and made sure I was taken of as imhandicapoed He had my car washed and waiting for me inside so I didn't have to walk outside Jeremy is the main reason I come back to bill kay for ALL my service Thank you jeremy Alan kurpiewsku More

Top notch service department experience They took care of me 100%, even handled an issue that I forgot to mention in my appointment set up. Instead of making me come back they handled it tha They took care of me 100%, even handled an issue that I forgot to mention in my appointment set up. Instead of making me come back they handled it that day More

Tim was great. Went to find options for our lease end. We came back to work with Tim who was great with assisting us on all our options. Went to find options for our lease end. We came back to work with Tim who was great with assisting us on all our options. More

Overpriced Services I Didn't Need While the Service team is nice and has a quick turnaround time, I was shocked at not only the services they said I needed on my vehicle but the price While the Service team is nice and has a quick turnaround time, I was shocked at not only the services they said I needed on my vehicle but the price for those services. They said I needed a new piece and another service that would total $1000. Shocked at that price, I took my car to our family mechanic who was able to clean the part that Nissan said needed to be replaced and he did NOT recommend the other service that Nissan did. My final bill was $200. While Nissan was quick to blame a national chain for poor work on my vehicle, they failed to see that a part was broken and that was the real problem. More

Everything is good so far good job Since Bill Kay Nissan put the Transmission my car is riding very well I'm glad we came to some type of waythat you made the sale of my car all good T Since Bill Kay Nissan put the Transmission my car is riding very well I'm glad we came to some type of waythat you made the sale of my car all good Thank You Eric Walker More

Excellent I really was satisfied with experience at Bill Kay..Tim was very helpful to get us the best deal that was available for my husband and I. I really was satisfied with experience at Bill Kay..Tim was very helpful to get us the best deal that was available for my husband and I. More