
Bill Kay Nissan
Downers Grove, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,584 reviews
Thank you for your service, Carl. I was in and out , did not have to sit for hours, They let me keep the loaner an extra day, as I could not pick up my car when it was ready. I was in and out , did not have to sit for hours, They let me keep the loaner an extra day, as I could not pick up my car when it was ready. More
Service Quick and efficient service. Have leased 4 cars from this dealership. Always good service. Easy to make appointments when I need to come in for servic Quick and efficient service. Have leased 4 cars from this dealership. Always good service. Easy to make appointments when I need to come in for service. More
Sub Transmission issue Jeremy was instrumental in getting the issue diagnosed and then repaired. I picked up the car (my Nissan Pathfinder 4 wheel drive) and am test drivin Jeremy was instrumental in getting the issue diagnosed and then repaired. I picked up the car (my Nissan Pathfinder 4 wheel drive) and am test driving it now. More
Service people couldn’t fix my issues Recently I have notice really bad rattles on my cars headliners and doors, I had to go out of my way and take a couple hours off work to be able to ta Recently I have notice really bad rattles on my cars headliners and doors, I had to go out of my way and take a couple hours off work to be able to take my car in to get this checked out because they couldn’t do it on weekends, when I got there I told them the issues and showed the service guy Rick were the rattle was coming from, the car is still under warranty so that’s why I wanted these issues fixed since the car is still fairly new. Later on about 7 hours later I got a call and they said they had done my oil change and fixed other issues and that they tightened up the headliner but couldn’t do anything about the door rattle, when I got there and paid and went back into my car to check the headliner the issue was still there, there’s still something that’s loose there and it’s making a lot of noise, I went and told the guy that was there at that time and all he said was that they couldn’t do anything at that time because everyone was gone and just to call on Monday to figure something out, I got there around 5 PM so it still wasn’t closing time. This is extremely upsetting because I left my car there and nothing was done even after I showed him where the rattle was coming from, and to make matters worse they don’t even offer loner cars or anything to accommodate people. I have never had a good service visit with this dealership the only reason I go here is because I bought the car here. More
Great service! It was a very simple process - made my appointment online two days before, went in and got my oil change. Alex in the service department is the BEST! It was a very simple process - made my appointment online two days before, went in and got my oil change. Alex in the service department is the BEST! More
Auto Shopping made easy My salesman was great, very patient and explain things in a manner that I understood he was great. He was not trying to force a sales on me like Some My salesman was great, very patient and explain things in a manner that I understood he was great. He was not trying to force a sales on me like Some salesman do at other dealerships. That is one of the reason why I came back and I refer my friends and my family members to come to this Nissan dealer when they’re ready to purchase an auto. More
Clean and nice Very clean. No pressure. Mike has reached out a few times and that was nice. Nick and Kim were great to work with as well. PS. Offer soft drin Very clean. No pressure. Mike has reached out a few times and that was nice. Nick and Kim were great to work with as well. PS. Offer soft drinks for sales. I would’ve taken a Diet Coke 😉. More
So welcoming When I went into Nissan I wasn't expecting to bjy a car and I walked out of there with an amazing purchase. Everyone working there was so welcoming an When I went into Nissan I wasn't expecting to bjy a car and I walked out of there with an amazing purchase. Everyone working there was so welcoming and nice and accommodating. Offering water and coffee. Overall best dealership I've ever experienced. No complaints and am recommending to all. More
Very good service Service was very good. Needed to have some more expensive work done, but it was all explained to me and why it needed to be done. Service was very good. Needed to have some more expensive work done, but it was all explained to me and why it needed to be done. More

Trouble activating garage door opener I had trouble activating my garage door opener. Steve Berman the certified product consultant came over to my house on his day off and activated my ga I had trouble activating my garage door opener. Steve Berman the certified product consultant came over to my house on his day off and activated my garage door opener and got it working for me. I could not believe that Steve on his day off came over to my house to help me get my garage door opener working in my rogue sport. I am truly grateful that he did this for us. Steve made us a customer for life. thank you Steve More