Bill Kay Nissan

Great service Work was done on time and very happy with the service manager Kurt. All work was explained in detail. Appreciated the ride to work when I dropped off Work was done on time and very happy with the service manager Kurt. All work was explained in detail. Appreciated the ride to work when I dropped off my car. Everyone was very friendly More

Everything was great Everyone was very friendly. Work was completed promptly and they didn't try to fix anything that wasn't broken. Overall a great experience. I plan on Everyone was very friendly. Work was completed promptly and they didn't try to fix anything that wasn't broken. Overall a great experience. I plan on bringing my vehicle back for all maintenance and repairs. More

Service on car Great service. I was told in detail what needed to be done. However I was not pressured in any way. Car was serviced as requested and ready on time. S Great service. I was told in detail what needed to be done. However I was not pressured in any way. Car was serviced as requested and ready on time. Staff was knowledgeable and friendly. More

You owe me $20. Customer Kyle Fey R/O Date 7/24/19 R/O # 36033553/2 Service Advisor Rick Funston Tech Jose Guerrero I drove on your lot missing a rear driver si Customer Kyle Fey R/O Date 7/24/19 R/O # 36033553/2 Service Advisor Rick Funston Tech Jose Guerrero I drove on your lot missing a rear driver side hubcap. I was up-sold on a tire rotation, my rear wheels were supposed to be moved to the front. After more than an hour and a half upon the completion of service I walked out to my car and the only tire without a hubcap was still on the rear driver side? More

Awesome Awesome Awesome service Every time I have to go go to Nissan to get my car serviced even if as simple as a oil change I encounter Jeremy and he goes way and beyond In making Every time I have to go go to Nissan to get my car serviced even if as simple as a oil change I encounter Jeremy and he goes way and beyond In making sure my experience is truly exceptional and for that reason my friends and family have bought Nissan and goes to Bill Kay in downers grove to receive that type of service. Finally, thank you Nissan for having such an exceptional sales and service team, I think Jeremy is a great asset to your company. Thank you More

Stranded in Chicago with car problems My car started having issues when we were in Chicago on vacation. We were 5 hours away from home, and I wasn't sure how we would make it back. Spoke w My car started having issues when we were in Chicago on vacation. We were 5 hours away from home, and I wasn't sure how we would make it back. Spoke with Jerimy from the dealership that evening, and he got my car in first thing the next morning. It was a major repair that was taken care of in one day. My car had me terribly stressed, and Jerimy and the guys in the shop got everything fixed right up. Thank you all so much! More

Wonderful and quick Appointment was at 930 and was paid and on my way by 10 am for my oil change. Car was even cleaned inside and out. Appointment was at 930 and was paid and on my way by 10 am for my oil change. Car was even cleaned inside and out. More

Total rip-off I have problem with my car cooling system. They were not able to diagnose the problem in the first go, but came up with bunch of recommendations which I have problem with my car cooling system. They were not able to diagnose the problem in the first go, but came up with bunch of recommendations which costs 500$. After I agreed to the recommendations, they did the recommended changes and came back to me and said engine overheating is due to blown head gasket and it would cost another 3500$. They never explained me the diagnoses process and why they were not able to identify the problem on the first go. Not worth it at all for the money they charge. I will never go again... More

Outstanding setvice This is my 3rd Nissan since 2012. I have used other dealers service centers in the past based on where I’ve lived so this was my first encounter with This is my 3rd Nissan since 2012. I have used other dealers service centers in the past based on where I’ve lived so this was my first encounter with the Bill Kay team. Rick the service writer understood the issue and scheduled me immediately. He arranged for a porter to drive me home. He called that afternoon and told me my vehicle was ready. My car was washed and ready to go. This has been the best experience I’ve had with Nissan service in 7 years. Thanks, Rick! More