Bill Kay Nissan

Customer Service The team, selection, quality and atmosphere were on point. I worked with Giovani who was incredibly helpful, he found me the exact vehicle I was in th The team, selection, quality and atmosphere were on point. I worked with Giovani who was incredibly helpful, he found me the exact vehicle I was in the market for before I even knew what I was looking for. He made it possible to stay in my budget, get extra perks and walk away extremely satisfied. I’d highly recommend this location and Giovanni especially for anyone in the market. He is a solid, genuine and helpful individual. More

Recommend Dealer Excellent dealership. Salesman, Arthur was helpful and not pushy. Their whole team worked on the deal in a professional manner. Bought and Sold many v Excellent dealership. Salesman, Arthur was helpful and not pushy. Their whole team worked on the deal in a professional manner. Bought and Sold many vehicles in my life, and the experience at Bill Kay ranks among the top. I would go back, and would recommend them without hesitation. Purchased a vehicle at Bill May Chevy over a decade ago, and that experience was excellent as well. So I think that shows consistency of the Bill Kay brand. More

They were most courteous and professional We needed multiple repairs which were all attended to with an eye to keeping cost within our budget. The loaner car was a lifesaver but a happy, unexp We needed multiple repairs which were all attended to with an eye to keeping cost within our budget. The loaner car was a lifesaver but a happy, unexpected detail was the IPass feature. Much appreciated! More

Great team to work with Team was friendly and worked well with us. Our sales rep Tim knew his stuff. Would buy again from this dealer. Happy with our purchase and experience. Team was friendly and worked well with us. Our sales rep Tim knew his stuff. Would buy again from this dealer. Happy with our purchase and experience. More

Great Service Ric makes it very easy and smooth experience!! Good service and communication from the start of my arrival through when I pick up my car. Ric makes it very easy and smooth experience!! Good service and communication from the start of my arrival through when I pick up my car. More

Simply the best Bill Kay Nissan always look after their customers and they do great work!!! Bill Kay Nissan always have a very clean place with Wi-Fi internet!!! Bill Kay Nissan always look after their customers and they do great work!!! Bill Kay Nissan always have a very clean place with Wi-Fi internet!!! More

Great salesperson! We bought our first Nissan Leaf from Steve Berman back in 2011 and he was a gentleman then and still is today. He makes purchasing a car a very perso We bought our first Nissan Leaf from Steve Berman back in 2011 and he was a gentleman then and still is today. He makes purchasing a car a very personal experience and is very helpful and thorough with the explanation of how the car works and how to get the best out your driving experience. More

Perfect Sale My sale person Steve made me feel right at home. The building was nice and clean. It was a friendly atmosphere and I didn't mind sitting and negotiati My sale person Steve made me feel right at home. The building was nice and clean. It was a friendly atmosphere and I didn't mind sitting and negotiating a price for my new Pathfinder. I told them what I was looking for and the price I can pay and they made it happen. More

Very magnificent employees and very eficiente. Very good ser Very good service. Employees are very friendly. Prices are very reasonable. If I had to choose ANY car dealer it would definately be Nissan. Fernando Very good service. Employees are very friendly. Prices are very reasonable. If I had to choose ANY car dealer it would definately be Nissan. Fernando Hidalgo is ver friendly and helpful. More

First time to Service Center I am new the the area so this was the first time visiting Bill Kay Nissan in Downers Grove. It started with an oil change where I was told I needed $ I am new the the area so this was the first time visiting Bill Kay Nissan in Downers Grove. It started with an oil change where I was told I needed $2000+ in repairs. I was not surprised as my Altima is 11 years old and I had not put much work into it. My disappointment started when I got back to my car that was not washed (although there were signs all over touting great service and car wash every time. I then had to go back in and ask about tire sensor light that was still on. My previous let you know about everything they found and explained to you. I felt a bit brushed off by the service tech who told me it was not worth fixing. I prefer to be told what’s wrong with the car and I make the decision whether to fix. My husband called the service manager, Eric as I did not walk out feeling great. They also discussed the pricing as we moved from a smaller market where repairs were not as expensive. Eric said he would “take care of us” was also told we wanted to change the sensor. So now it’s repair day where the Altima is there for the day. When I get the call the car is ready I asked about Eric “taking care of us” and the sensor. Tech had no knowledge of the conversation. Called me back and told me $100 discount was applied and “that’s all they can do.” I had not asked for more off. Just was never communicated what they did for discount. When I asked about the tire sensor I was told “we talked about this, it’s not worth fixing” I was not 100% sure the conversation Eric had with my husband so I dropped it. I then picked up my unwashed car (service visit #2 now where they did not live up to claims of washing car every time.) I left unacknowledged for any of the confusion. My husband called Eric back again and was told he did not know my car was in that day. Overall, are any of these things huge, no. But they all added up and i left feeling under serviced . A day later I’m wondering if twice they can’t follow protocols to wash “every car that is serviced “, how am I sure they completed all the service i paid them to complete. The experience was similar to old school car dealers from the 80’a. Just be prepared to be underwhelmed. . More