Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Kay Nissan
Downers Grove, IL
2,588 Reviews
As one of Chicagoland's premier Nissan Dealers we know full well that buying a New, Certified Pre-Owned, or Used Vehicle is one of the biggest and most important investments you can make. Here at Bill Kay Nissan, our Sales Consultants and financial experts will guide you every step of the way to get you behind the wheel in a way that you're completely comfortable with. Thanks to our wide selection of loan and lease options to choose from, owning the Nissan of your dreams has never been easier. Come see Bill Kay Nissan for yourself and drive home happy!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,588 reviews
May 20, 2019
Service Great service, quick timely servicing, Jeremy and Brian were very through and kept me up to date on what time my car would be ready Great service, quick timely servicing, Jeremy and Brian were very through and kept me up to date on what time my car would be ready More
by Tleugh62
Verified CustomerEmployees Worked With
Brian DeFrank, Jerimy Witt
May 20, 2019
Service review I was able to get an appointment right away. When the part wasn't readily available I was given a loaner right away. My car was ready 24 hrs later. Se I was able to get an appointment right away. When the part wasn't readily available I was given a loaner right away. My car was ready 24 hrs later. Service department friendly and helpful. More
by CK10
Employees Worked With
Rick
May 17, 2019
Nissan won’t take accountability for faulty product My 2014 Pathfinder transmission went out. Nissan lost a class action lawsuit about this year/model car’s transmission. We went to dealership 2 years a My 2014 Pathfinder transmission went out. Nissan lost a class action lawsuit about this year/model car’s transmission. We went to dealership 2 years ago with transmission issues with a recall notice and they say nothing is wrong. They refused to even lower the $5000 estimate and still charged me the $141 for the diagnosis. Sad Nissan won’t take accountability for their faulty product, we were planning on buying a new Pathfinder in a year or two but I will never step foot in another Nissan dealership again. More
by Sad Pathfinder owner
Employees Worked With
Rick & Nissan Customer Relations
May 16, 2019
Key Replacement I had misplaced my key fab and keys. I am 78 years old and service person Rick patiently explained what needed to be done. With kindness and a smile I I had misplaced my key fab and keys. I am 78 years old and service person Rick patiently explained what needed to be done. With kindness and a smile I was taken care of and was able to drive my car home within 2hours. I was pleased with the service and the people within that department. More
by PJGPATSYGRAHAM1
Employees Worked With
Rick
May 16, 2019
Great experience and fast service I’ve had my car serviced at this location several times for an oil change and I’ve had a great experience every time. Fast and friendly service. I’ve had my car serviced at this location several times for an oil change and I’ve had a great experience every time. Fast and friendly service. More
by Punkin
Employees Worked With
Jerimy Witt
May 16, 2019
See below Requested callback or text from Jerimy requesting status via the so called text help line several times never received response called and was told y Requested callback or text from Jerimy requesting status via the so called text help line several times never received response called and was told yesterday by I believe Eric part should arrive today and should be quick install today I never received call had to callback today talked to Fernando said part is there (who knows for how long and when they were going to call me)now said can’t be done til Monday extremely dissatisfied. More
by ABRUZINO
Employees Worked With
Fernando, Jerimy Witt, Fernando Hidalgo
May 16, 2019
Bill Kay is the Place to Buy your Nissan Cars We came up from the Kankakee area to Bill Kay Nissan not knowing what to expect on May 5th 2019, and came out with a great car. We first encountered B We came up from the Kankakee area to Bill Kay Nissan not knowing what to expect on May 5th 2019, and came out with a great car. We first encountered Bill Kay Nissan online and talked to Shane. He was very attentive and answered our questions about the car efficiently and quickly. However when we got to Nissan Shane couldn't be there, but we worked with Micheal. He was GREAT! Young energetic and very attentive to giving the best customer service. Kim in the fianace department was very knowledgeable and made sure we got the most bang for,our buck with the car. Would recommend this place to anyone. From the sale to fianace this place is here for you as the customer More
by K Lisko
Employees Worked With
Michael Delaney, Kim Golden
May 15, 2019
Oil change, tire rotation Made an appointment, my car was serviced promptly. Rick the service man was very courteous & pleasant. My sales rep Tim Anzalone was also very helpful Made an appointment, my car was serviced promptly. Rick the service man was very courteous & pleasant. My sales rep Tim Anzalone was also very helpful! More
by xd4604
May 13, 2019
Altima purchase All were very professional. Very seemless transaction. Thanks for making the process go easily. Finance and lease process were also very easy. A All were very professional. Very seemless transaction. Thanks for making the process go easily. Finance and lease process were also very easy. Appreciate the service. More
by MPE430
Employees Worked With
May 13, 2019
Damaged my rims. I went in to get my vehicle serviced and my car has only 6000 miles, and I got 3 out of my 4 rims scratched up and dealer doesn’t want to take respons I went in to get my vehicle serviced and my car has only 6000 miles, and I got 3 out of my 4 rims scratched up and dealer doesn’t want to take responsibility. I have bought multiple cars from here but for sure I won’t be going to Nissan anymore. More
by laurencioperez1
Employees Worked With
Jerimy Witt
