Bill Kay Nissan

Ok, a few things that could have been done better. Found 2 used cars online that we wanted to look at for our son. We live 90 minutes away and were in contact with Paul Johnson vie email and phone. We Found 2 used cars online that we wanted to look at for our son. We live 90 minutes away and were in contact with Paul Johnson vie email and phone. We set up an appointment to look at both. Phone call to confirm appointment time with an ETA as we were about 30 minutes away. Paul was gone for the day so another salesman took care of us. Even though we said we'd be there in 30 minutes or less, the vehicles were not pulled up near the sales floor. We had to wait for the porter to bring them both. The sales man was friendly and pleasant. We were ready for a test drive after copies made of license and insurance cards. (Had to ask for the insurance card back as it was left in the copy machine.) In all of the vehicles we have test drove, never, never have we had a sales man not only come with us but give us a predetermined route around the block to drive on, not going above 45 mph. We liked the car and made offers, settling on a fair price. We had no trade in and were paying cash for the entire purchase. $15,000.00 We make our way to the finance department. She was also pleasant and friendly. We wanted to purchase an additional warranty. She told us we could finance the $2800.00 warranty with 0% interest. We said yes only to be then told that the website was "down" and if we wanted to close the deal we had to purchase the warranty at that moment or be unable to purchase tomorrow or when the website was back up. Why not be able to print something out for us to review and sign so we could still get the warranty financed at 0%? Very disappointing. Riding home we realized that we did not have the vehicle's owners manual. We have made several efforts via email and phone to get a call back from the salesman and the dealership to get the owners manual mailed to us. It has been a few days and still no one has returned any communication. Overall we felt that the dealership employees were pleasant but never felt like anyone went out of their way to satisfy us, just doing their job. The dealership that we have used for several new car purchases makes sure we feel very satisfied. And, in the end, our son is happy with his new car. We have also replaced both air filters as they should have been replaced and will be getting new tires soon. More

Best service ALWAYS! The service dept here is impeccable. I can simply count on the guys at BK to be honest and fair. Rick is a great manager who I have dealt with throug The service dept here is impeccable. I can simply count on the guys at BK to be honest and fair. Rick is a great manager who I have dealt with through 3 cars. I always schedule and ask for Jerimy who is just the ultimate professional. He friendly and always on top of his game. From the moment I step out of the car, it is like I am visiting royalty. The work done on my car has always been top notch quality. I drive from the northern suburbs to Downers Grove for this kind of service. I wouldnt go anywhere else! More

Great ^_^ I always get treated like a valued customer when I come to this Nissan. I have other Nissans closer to me, but I choose to go to this one because it’s I always get treated like a valued customer when I come to this Nissan. I have other Nissans closer to me, but I choose to go to this one because it’s my favorite. My issues are always addressed and resolved. Rather then me waiting hours to get my vehicle fixed, they will put me in a rental. Staff is always friendly which makes me feel comfortable. Highly recommend! More

Allways good Brought it in for follow up noise. Corrected and out i went. They were very fast with service and repair after a test drive with me to find noise. Brought it in for follow up noise. Corrected and out i went. They were very fast with service and repair after a test drive with me to find noise. More

Best service ever! My front brakes and rotors were in seriously in bad shape. They fit me in & fixed them at the last minute. Thanks Fernando & Rick! You’re the best! My front brakes and rotors were in seriously in bad shape. They fit me in & fixed them at the last minute. Thanks Fernando & Rick! You’re the best! More

Third altima Good deal, warm atmosphere. Felt like I was treated like part of Bill Kay Nissan family. This is why our last 3 cars bought were from Bill Kay Nissan. Good deal, warm atmosphere. Felt like I was treated like part of Bill Kay Nissan family. This is why our last 3 cars bought were from Bill Kay Nissan. More

I am very happy with my new car I went to Continental Nissan first, than I came to Bill Kay Nissan. What a difference the way I was treated by everybody. Steve Berman spent many hour I went to Continental Nissan first, than I came to Bill Kay Nissan. What a difference the way I was treated by everybody. Steve Berman spent many hours with me, test driving and explaining Everything on the new Rogue. He is knowlegable and nice. I drove home in my new car the same day. I am very happy with the deal I got. More

Very helpful polite group of people. I had an remote starter installed in my new Rogue. The service department was very nice and explained what would be done. After installation they spen I had an remote starter installed in my new Rogue. The service department was very nice and explained what would be done. After installation they spent time showing me how to work it and took time to just talk to me. More

What a relief! Michael, Nick and Kim went above and beyond to get the car and the deal that were best for me. I walked in the door feeling worried and left a happy Michael, Nick and Kim went above and beyond to get the car and the deal that were best for me. I walked in the door feeling worried and left a happy camper! More

Oil change/tire rotation I had another quick visit for an oil change/tire rotation. I was in and out within an hour. The staff was pleasant as always. I had another quick visit for an oil change/tire rotation. I was in and out within an hour. The staff was pleasant as always. More