Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Kay Nissan
Downers Grove, IL
2,579 Reviews
As one of Chicagoland's premier Nissan Dealers we know full well that buying a New, Certified Pre-Owned, or Used Vehicle is one of the biggest and most important investments you can make. Here at Bill Kay Nissan, our Sales Consultants and financial experts will guide you every step of the way to get you behind the wheel in a way that you're completely comfortable with. Thanks to our wide selection of loan and lease options to choose from, owning the Nissan of your dreams has never been easier. Come see Bill Kay Nissan for yourself and drive home happy!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,579 reviews
March 19, 2019
What a relief! Michael, Nick and Kim went above and beyond to get the car and the deal that were best for me. I walked in the door feeling worried and left a happy Michael, Nick and Kim went above and beyond to get the car and the deal that were best for me. I walked in the door feeling worried and left a happy camper! More
by JackEE
Verified CustomerEmployees Worked With
Other Employees :
Michael Delaney (also five stars!), Kim Golden
March 19, 2019
Oil change/tire rotation I had another quick visit for an oil change/tire rotation. I was in and out within an hour. The staff was pleasant as always. I had another quick visit for an oil change/tire rotation. I was in and out within an hour. The staff was pleasant as always. More
by MGU
Employees Worked With
Fernando Hidalgo
March 15, 2019
Awsome service Everything looked at and repaired and done in a timely manner. Received rental and was able to go about my day. Car was ready before it was supposed t Everything looked at and repaired and done in a timely manner. Received rental and was able to go about my day. Car was ready before it was supposed to be and everything was fixed.. More
by krf1012
Employees Worked With
Jerimy Witt
March 15, 2019
Excellent service. Jeremy was awesome with meeting and greet Every time I get service from Nissan I seem to encounter Jeremy which is great because he makes sure I get great service and what else I need to be do Every time I get service from Nissan I seem to encounter Jeremy which is great because he makes sure I get great service and what else I need to be done he informs me in letting me know how soon I should get it done. Example: my rear brakes needed to be taken care of., Recieving service from someone like him is a great asset to Nissan and it what’s keep me coming back for service. More
by CWILLIAMSCARES
Employees Worked With
Jerimy Witt, Fernando Hidalgo
March 14, 2019
purchase of used vehicle went to bill kay nissan to purchase a 2011 nissan rogue was there a few hours. Got the payments were i wanted they even delivered the vehicle to my ho went to bill kay nissan to purchase a 2011 nissan rogue was there a few hours. Got the payments were i wanted they even delivered the vehicle to my house.overall good car buying experience. Randell Caldwell.was our salesman.great guy More
by me
Employees Worked With
Randall Caldwell
March 14, 2019
Oil change Always polite service my murano is a 2011 and is in great condition because I keep it service with Nissan dealerships thanks for your service Always polite service my murano is a 2011 and is in great condition because I keep it service with Nissan dealerships thanks for your service More
by LAGENIA23
Employees Worked With
Jerimy Witt, Fernando Hidalgo
March 12, 2019
Headlight replacement The experience was great, was VERY Dissatisfied with Nissan making a car or cars that you have to take the entire bumper off to change a light... So The experience was great, was VERY Dissatisfied with Nissan making a car or cars that you have to take the entire bumper off to change a light... So what should have cost me $40-50... Instead it cost me $145 total... And that's only because I brought my own lights... You guys would have charged $280-300 if not... More
by SClemons
Employees Worked With
Fernando Hidalgo
March 11, 2019
Quick Oil Change Overall the oil change was fast. Car was also washed before leaving in under 45 minutes. Only negative was that the maintenance minder was not reset Overall the oil change was fast. Car was also washed before leaving in under 45 minutes. Only negative was that the maintenance minder was not reset. More
by gasit6
Employees Worked With
Rick Klaves
March 11, 2019
Recall Our car had a dysfunction wth the system and a recall. They woud not give us a car to drive whie the car was being looked at. They did a reset on the Our car had a dysfunction wth the system and a recall. They woud not give us a car to drive whie the car was being looked at. They did a reset on the car, then the error kept coming back. They told us it Thursday night they still needed to find the problem and would keep the car. First thing Friday got a call it was done. They lied to my husband about replacing cameras, the paperwork does not show they fixed them or anything of that nature. Picked up the car and nothing was done. The car has the same problem it started with. We wasted 3 days of our time without a car big enough for our childrens car seats and were stranded only to have nothing fixed. It is a safety hazard and we have only had the car 8 mos. We are beyond furious. More
by MA
Employees Worked With
Michael, John, Rick, Rick Klaves
March 07, 2019
Attention to the little details? Bright my car in for oil change and tire rotation. Dealer recommended a new battery. Other minor stuff taken care of, but the air pressure light w Bright my car in for oil change and tire rotation. Dealer recommended a new battery. Other minor stuff taken care of, but the air pressure light was on when we brought the car in because it was cold outside. The light is still on today. They touched the tires to rotate them. Could someone have checked the tire pressure? Now I have to take time out of my weekend to get this taken care of as it wasn’t done by the dealer the first time More
by KCANDERSEN2
Employees Worked With
Fernando Hidalgo
