
Bill Kay Nissan
Downers Grove, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Recall My car was taken care of and when the work that needed to be done would take longer than expected I was given a loner. My car was taken care of and when the work that needed to be done would take longer than expected I was given a loner. More
Polite Was given polite service. Work was done in a timely manner. Car was washed which it really needed. Service technician was very friendly and informativ Was given polite service. Work was done in a timely manner. Car was washed which it really needed. Service technician was very friendly and informative. More
Pathfinder Tim did a great job finding us the right Pathfinder. In a relatively short period of time, Tim closed the deal for the Pathfinder that we were looking Tim did a great job finding us the right Pathfinder. In a relatively short period of time, Tim closed the deal for the Pathfinder that we were looking for. Much appreciated! More
65000 Mile Checkup Very helpful in making sure vehicle is safe and will keep on going for another 65000 miles. I will bring back for additional service as needed. Very helpful in making sure vehicle is safe and will keep on going for another 65000 miles. I will bring back for additional service as needed. More
Bill Kay's service department is OUTSTANDING! I cannot recommend the service department at Bill Kay Nissan ENOUGH!!!!! They really go the extra mile to help their customers. The waiting area is p I cannot recommend the service department at Bill Kay Nissan ENOUGH!!!!! They really go the extra mile to help their customers. The waiting area is pleasant, free coffee and water. But it is the people who make it special. Fernando and Jeremy are professional, helpful, and customer proactive. Though I don't relish bringing in my car for service...it is much more tolerable going to Bill Kay's service department! More
Efficient The service was very thorough and complete and completed in a very timely manner. There was no problem providing me with a loaner car for one day. Al The service was very thorough and complete and completed in a very timely manner. There was no problem providing me with a loaner car for one day. Although the repairs were expensive, I felt the pricing was fair. More
Good Job! Jerimy was very helpful and called me before doing any major repairs. I appreciated that. Good team and I look forward to coming back and potentially Jerimy was very helpful and called me before doing any major repairs. I appreciated that. Good team and I look forward to coming back and potentially down the line purchasing a new Nissan. Thanks team! More
Customer Experience I have been a Bill Kay Nissan customers for a few years now. I recently went to trade my car and the customer service was phenomenal. They truly took I have been a Bill Kay Nissan customers for a few years now. I recently went to trade my car and the customer service was phenomenal. They truly took care of me. More
Service for Recall Ryan and the team that I worked with were helpful and timely. I was disappointed with the loaner car I was offered. It was much smaller than the vehi Ryan and the team that I worked with were helpful and timely. I was disappointed with the loaner car I was offered. It was much smaller than the vehicle we dropped off and was not clean when I received it. We ultimately were set up with a rental that met our expectations. One other item of note, we were not advised ahead of time that the repair work for the recall may require your vehicle be left for a couple of days. Not a deal breaker for the experience but would be good to know that heading in for the service evaluation. More
Great experience buying a new car I had a great experience at Bill Kay Nissan. Hannah, Nick and Kim were wonderful to work with. They made the process of finding a new car very quick a I had a great experience at Bill Kay Nissan. Hannah, Nick and Kim were wonderful to work with. They made the process of finding a new car very quick and easy. I ended up buying a 2018 Kicks and I love it. More