Bill Kay Nissan

Poor Customer Service April 18, 2015 popped in to view and possibly test drive a Versa, and I could not assistance, first sales person blew me off for an appointment, tried April 18, 2015 popped in to view and possibly test drive a Versa, and I could not assistance, first sales person blew me off for an appointment, tried to get someone else to help me, so then I walked out. No one seemed to want to sell me a cheap car. More

WISH I WENT SOMEWHERE ELSE I BOUGHT A CAR AND IT WAS MY FIRST NEW NEW CAR. I WISH I DIDN'T JUST GO WITH THIS CAR, IVE HAD NOTHING BUT ISSUES THE GUY TOLD ME NOTHING WAS WRONG WI I BOUGHT A CAR AND IT WAS MY FIRST NEW NEW CAR. I WISH I DIDN'T JUST GO WITH THIS CAR, IVE HAD NOTHING BUT ISSUES THE GUY TOLD ME NOTHING WAS WRONG WITH IT WE GOT IT SO LATE AT NIGHT THAT THE NEXT DAY WE NOTICE ISSUE AFTER ISSUE... THE SALES GUYS SAID IF YOU SEE ANY ISSUES CALL US BY TOMORROW AND WILL FIX IT FOR YOU... WE CALLED MULTIPLE TIMES AND THE MANAGERS DONT CALL BACK AND WHEN THE ONE DID WE GOT NOTHING BUT ATTITUDE AND TOLD IT WAS OUR SALES PERSON PROBLEM, WELL THAT GUY NEVER RETURNS CALLS... WE FINALLY GOT IT IN AND THEY FIX ONE ISSUE AND THEN WE FOUND OUT IN PROCESS OF FIXING THEY BROKE SOMETHING ELSE- ALSO THEY STAINED THE SIDE BOARDS ON OUR CAR WHEN THEY DETAILED IT JUST REAL BUMMED ABOUT EXPERIENCE. THE ONLY GOOD PART OF EXPERIENCE WAS FINANCE GUY WAS SUPER NICE AND DID HIS BEST ON GETTING ME BEST DEAL. More

Great staff and experience from start to finish My parents purchased a used van from the staff at Bill Kay and they felt confident that they got the best buying experience. They do not buy cars ofte My parents purchased a used van from the staff at Bill Kay and they felt confident that they got the best buying experience. They do not buy cars often but felt that they were treated fairly and had no complaints. Kurt, their salesperson, was very focused on my mother's questions and anticipated her needs. He truly was a professional and proved to be respectful to each person in the family(he had to deal with 4 different personalities and we were not easy people) My parents also gave glowing remarks about Chris in finance. He made it a personalized experience that was painless. Everyone is great at Bill Kay and we will recommend them to anyone who is searching for new Nissans or a used car. Thanks, Billy Cooper 4/9/15 More

I was treated like family I purchased a used car and I was very happy with my experience. For the first in time in 35 years I can honestly say this dealership is different. Yo I purchased a used car and I was very happy with my experience. For the first in time in 35 years I can honestly say this dealership is different. You guys will see me again . More

Excellent personal service!!! I really enjoyed my car buying experience. Art approached me in a very casual and friendly way. That's a nice change from most of the other dealersh I really enjoyed my car buying experience. Art approached me in a very casual and friendly way. That's a nice change from most of the other dealerships where you are badgered until you feel you have to leave to get some peace. He let me browse but made some suggestions about particular models after some pointed but unobtrusive questions. I had never even heard of the Juke before he mentioned it. I drove it and fell in love. His test drive with me was perfect as he showed me all the bells and whistles that came with the model I was driving. With all that being said, I didn't think I was anywhere near buying a new car yet. Art didn't really even have to sell me on how Nissan's stand out in the new car marketplace, but his knowledge of Nissan and his friendly no-pressure attitude was what really made me decide to buy a car that day. Go to Bill Kay and ask for Art...you won't be disappointed! More

Great Deal on a Rogue, very knowledgeable and helpful I used Edmunds.com to initiate a search for a new 2015 Nissan Rogue. Bill Kay had the vehicle I wanted and at a great price. I have been buying new I used Edmunds.com to initiate a search for a new 2015 Nissan Rogue. Bill Kay had the vehicle I wanted and at a great price. I have been buying new cars for over 25 years and Khalil Sulaiman was the best sales associate I have ever dealt with. Very knowledgable about the vehicle features, very straight forward on what deal was offered to me online and no last minute changes when i went in to close the deal and take delivery. Definitely recommend this dealership to anyone buying a new Nissan More

The overall experience in purchasing our Chevy Traverse was great. All of the employees were very friendly and happy to help us answer any of our questions. It was a painless, easy, and quick experience. was great. All of the employees were very friendly and happy to help us answer any of our questions. It was a painless, easy, and quick experience. Thanks for making it great, we appreciate you! Keep up the good work! More

shameful I am not one to spew negative comments about anyone or any business, but when it comes to my child it's a different story. My daughter bought a use I am not one to spew negative comments about anyone or any business, but when it comes to my child it's a different story. My daughter bought a used 2011 Jeep Liberty for which she paid full price. The Jeep was in excellent condition except for staining on the wheel flares and bumpers, most likely from some type of cleaner that was used, permanently staining them. I asked the salesman, Steve, before we bought the car, if the stains would come off. He said they would and that we should use Back to Black, which we used immediately upon returning home. Those stains did not budge with a couple of different products. We immediately called Steve to let him know that the Back to Black did not work. He said don't worry, we will take care of it, I will have my body guys take a look at it. That was a couple of weeks, several phone calls and emails and to date nothing, I even emailed the General Manager and left a message to call me, but nothing from him either. Common decency is to at least call or email back. This type of customer service is inexcusable. My daughter was completely taken advantage of in this situation. We were told the problem would be taken care of but it wasn't. We bought this car in good faith and were led to believe the salesman when he said he would take care of this issue. My daughter would not have purchased this car nor would anyone else have. I really thought Bill Kay Nissan was a good, decent reputable outfit. Boy, was I wrong. Is it so much to ask for a call back or an acknowledgement of an email when we purchased a car from the dealership? Bottom line is that my daughter has to pay to have the bumpers and flares painted. Shame on this dealership - it's dealerships like this that give the good, honest ones a bad name. More

The best auto dealership ever # 1 hands down My Husband and I visited Bill Kay of Downers Grove 11/01/2014 And in a few words if I can say, If you are having problem and need a car Go to or My Husband and I visited Bill Kay of Downers Grove 11/01/2014 And in a few words if I can say, If you are having problem and need a car Go to or call Khalil S. and he will do his best to get you into a vehicle if it can be done he is your Man and the General Manager Justin and Chris in Finance they will do their best, or as some of us might say keep it 100 they will do the darn thing if possible, and I think anything is possible and with God all things are possible, So go on over to Bill Kay of Downers Grove and let them make it happen for you and your auto needs, if it can be done they can do it work with them and they will for sure work for you, I have never seen this in a car dealership I always thought they were out for themselves but they showed us that we matter and if i am wrong which I don't think so this is where you want to go for your next auto purchase needs , I only know about one other Nissan dealership that we have experience with and I rate Bill Kay Nissan in Downers Grove AAA+ give them a chance and stay away from Nissan of St. Charles ,been there done that and it was not good for us and I know for a fact they are not good for anyone else ,they are the worst in Nissan Dealerships or any auto dealership , Bill Kay Nissan in Downers Grove changed my view on Nissan or any auto dealership and that was a hard thing to do once I make up my mind on a bad experience I am done but this Team at Bill Kay can make it happen if you give them a chance, Keep up the GOOD work and give our guy Khalil a chance to help you call him or stop by the dealership and ask for him everyone was GREAT but Khalil was our # 1 salesman from start to finish very nice young man tell him Lynette said so. Thanks More

great timing I was in a rush and was looking for a car with only a short amount of time available. Bill kay nissan of downers grove made it a quick and easy proces I was in a rush and was looking for a car with only a short amount of time available. Bill kay nissan of downers grove made it a quick and easy process for me and my family. This was the best car buying experience i had ever had! I will definitely be buying my future cars here. More