Bill Kay Nissan

On Saturday, October 27, 2012, I went to Bill Kay Nissan knowing exactly what kind of car I wanted. When arriving at the dealership I was greeted by a very friendly salesman named, Greg. What I wanted wasn' knowing exactly what kind of car I wanted. When arriving at the dealership I was greeted by a very friendly salesman named, Greg. What I wanted wasn't in their inventory but Greg and a "general manager" offered to order the vehicle for me. I gave them a $500 deposit and they promised me they would either locate the vehicle in transit and have it shipped to Bill Kay’s facility or they would order it from the factory. At most, they told me it would take 6 weeks. I was thrilled and felt satisfied my needs were being met. Greg told me he would call me on Monday and let me know the status of the transaction. Monday came, no phone call. Tuesday came, no phone call. So I called him. No return. Called again. He returned my call, with no news on the transaction. He said he'd let me know the status by Friday. Friday came, no phone call. I waited until the following Tuesday and I ended up calling him. He returned my call with the same story--they have been unable to locate one in transit. He said he will definitely know something by Friday--I can count on a call. Friday comes, no phone call. Waited all weekend. I called Greg on Monday, no return phone call. I called and left messages for Greg every other day for 6 business days. He never returned a call. Well, I had enough, I went into the dealership on Saturday, December 8th—42 days after they took my $500 deposit to get an explanation. Greg greeted me at the door friendly as usual, I had to re-introduce myself and then he remembered me and proceeded to tell me the same story that they were having no luck locating the vehicle I was looking for. I asked for my deposit back and then drove 25 miles north to St. Charles Nissan. In the 30 minutes I was inside the dealership in St. Charles, they guaranteed me they could help me out—they located what I was looking for and made delivery of my vehicle within 4 days of my visit. I was absolutely shocked at the lack of responsiveness of Bill Kay Nissan. I didn’t even need to be sold, I was ready to buy, finance friendly and all they had to do is find something. Just a complete and total failure by Greg and Bill Kay Nissan… but he was a nice guy. More

I have been using Bill Kay Nissan to service my Nissan van for the past few years. Every time I go in there (which is typically 2 or 3 times a year), they come up with all these maintenance needs. So fina van for the past few years. Every time I go in there (which is typically 2 or 3 times a year), they come up with all these maintenance needs. So finally last week when they said I have to change my rear breaks again (less then two years since the last change and only 20K from the last change), I had enough and sold my quest and brought a Honda van. More

This is my third car purchased from this dealer, and my son's 2nd. We always walk out feeling like we were treated with respect and without pressure. I am straight up with my salesman, and he always is k son's 2nd. We always walk out feeling like we were treated with respect and without pressure. I am straight up with my salesman, and he always is kind and courteous and gives me the best deal possible. I never have buyer's remorse. I love the Nissan product and will continue to refer Bill Kay Nissan of Downer's Grove. They are wonderful in sales, service, and friendliness. We always feel welcome whether we are browsing or buying. Another successful sale and a happy customer. More

We've been looking for a car for 2-months. Narrowed search to two cars. E-mailed Chaplin several times which he promptly answered. We stopped in for a test drive then sat to go over options, pricing search to two cars. E-mailed Chaplin several times which he promptly answered. We stopped in for a test drive then sat to go over options, pricing and availability. He was very attentive to our questions and concerns. One hour later we told Chaplin to get paperwork ready and order vehicle. We were very happy with the way we were treated and the vehicle we went home with the next day. More

I have been looking for a new car since the beginning of the year. I had my heart set on an infinity FX35 or EX. After test driving the Infinity and the Murano, I found no difference. I also got all the the year. I had my heart set on an infinity FX35 or EX. After test driving the Infinity and the Murano, I found no difference. I also got all the features I wanted for a lot less. I love my Murano and am very happy for the positive experience I had with Bill Kay Nissan. More

Honest. Reputable. Great Price. This place by far beat any used car price that we have looked at for the last 2 months. The car was in great delivery condition. They were short handed and Chaplin did a any used car price that we have looked at for the last 2 months. The car was in great delivery condition. They were short handed and Chaplin did a great job, sweating, trying to run around and accommodate the delivery. I am very thankful to have a dealership go out and look at the car and tell me exactly the problems, if they see any, and actually fix them prior to us coming in. Only disappointment is they did not fill up the car, but that keeps costs down for customers so I got over that shock fairly quickly after thinking how much gas costs me. However, they did fill up more than enough gas for us to go a few days prior to filling up. Bill Kay was probably the best experience that we have had since purchasing cars. Keep up the great work, and the manager should GIVE THIS GUY A RAISE!!!!!!! If it wasn't for his honesty and candid approach we probably would still be looking for our perfect car. We need more people like him in dealerships. More

Yesterday we decided to go and test drive a Nissan Rogue or Murano. We were greeted by Steve Wegener and he was very friendly and not pushy. He decribed the differences between the Rogue and the Murano, a or Murano. We were greeted by Steve Wegener and he was very friendly and not pushy. He decribed the differences between the Rogue and the Murano, and we decided that the Rogue would be the best decision for us. He then showed us the inventory they had and we found one we liked and took it for a test drive. Usually this whole process is an unpleasant one for me and especially my wife, because you seem to be asked many questions and feel forced to want to make a deal on the spot. We told Steve we were looking, and may possibly go to other dealers to get other options. He lead us through the test drive and when we returned to the dealership, he asked if we wanted more information. We sat down and he was very informative about the deal he could offer us. We did some negotiations and ended up with a deal we could live with and a new car we really like. Steve made the whole process probably the most enjoyable car buying experience we've ever had. More

We started contact online. Of all the inquiries we made, Tony Casale was the only one to respond the same day. We agreed to meet with him that evening. He was very personable and interested in our needs. Tony Casale was the only one to respond the same day. We agreed to meet with him that evening. He was very personable and interested in our needs. His sales technique was to be honest and easy going. He answered all my questions enthusiastically. He made the negotiating experience so easy and pleasant that we were able to close the deal and drive home in our new vehicle that night. Tony Casale is an excellent salesman and spokesperson for the Nissan Corporation. We are very satisfied with our Nissan Altima purchase. More

Steve was awesome from the time my wife and I stepped into the doors. He treated us with nothing but respect, he was a very personable person. The best was how he was upfront and honest from the beginnin into the doors. He treated us with nothing but respect, he was a very personable person. The best was how he was upfront and honest from the beginning. My wife was happy with her purchase and I'm looking forward to working with Steve & Bill Kay with my own purchase sometime next year. More