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Bill Kay Nissan

Downers Grove, IL

4.6
2,576 Reviews
As one of Chicagoland's premier Nissan Dealers we know full well that buying a New, Certified Pre-Owned, or Used Vehicle is one of the biggest and most important investments you can make. Here at Bill Kay Nissan, our Sales Consultants and financial experts will guide you every step of the way to get you behind the wheel in a way that you're completely comfortable with. Thanks to our wide selection of loan and lease options to choose from, owning the Nissan of your dreams has never been easier. Come see Bill Kay Nissan for yourself and drive home happy!
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1601 Ogden Ave

Downers Grove, IL

60515

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Showing 2,576 reviews

January 04, 2025

I had a terrible experience with this location. They charged me a significant amount of money that was not mentioned or written on the invoice. When I realized it, I called the police, but even the More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ric Funston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Tyminski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kayla Tyminski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fazio
Jan 07, 2025 -

Bill Kay Nissan responded

Thank you for sharing your feedback, and we're genuinely sorry to hear about your experience. We truly strive to provide clear communication and transparent pricing to all our customers. After investigating the situation, it does look like the service department did explain the charges of the work that you agreed to. We do apologize if there was any misunderstanding.

December 21, 2024

Steve went above and beyond to get me the car I've wanted and leave satisfied with my overall experience! He's definitely not your typical salesman, he treats you like family and genuinely cares about your s More

by HUrban96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randall Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcohm Thurman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Bill Kay Nissan responded

Thank you so much for your amazing review, HUrban96! We're thrilled to hear that Steve went above and beyond to help you find the perfect car and made sure you were completely satisfied with your experience. It's great to know that he treated you like family and genuinely cared about your needs. We at Bill Kay Nissan truly appreciate your recommendation, and we’ll be sure to pass along your kind words to Steve. We look forward to serving you again in the future!

December 13, 2024

I would forward sincere appreciation for Steve Berman for the services offered to me was excellent and he needs appreciation from the company. More

by Syed Hussain
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Bill Kay Nissan responded

Thank you so much for your kind words Syed! We're thrilled to hear that Steve Berman provided you with excellent service. We'll be sure to pass along your appreciation to him, as feedback like yours truly motivates our Bill Kay Nissan team. We look forward to serving you again in the future!

December 13, 2024

Salesman was very knowledgeable and helpful. Other employees were also great. I’m happy with the deal I got. More

by bmcq9999
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Bill Kay Nissan responded

Thank you for your wonderful feedback! We're so glad to hear that our Bill Kay Nissan team, especially your salesman Steve Berman, was able to assist you and make your experience a positive one. It's great to know you're happy with your deal. We truly appreciate your business and look forward to serving you again in the future!

November 25, 2024

Why make appointments if you aren't going to honor the times? I had a 1:15 appt for an oil change & was finished at 3:15. My time is important & valuable too. I have NEVER had an oil change take 2 hours More

by eric.goyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2024 -

Bill Kay Nissan responded

Thank you for sharing your feedback. We sincerely apologize for the extended wait time during your oil change. We understand how valuable your time is, and this is certainly not the experience we aim to provide. We are actively working to improve our scheduling and efficiency to ensure that appointments are honored on time. I would like for you to please reach out to me when you have a chance.

November 10, 2024

For a first time car buyer, I was a little hesitant about shopping around and finding a dealership that helped me get the car I truly wanted. I had absolutely no problem doing this at Bill Kay Nissan, where More

by maddyc0607
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randall Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Bill Kay Nissan responded

Dear Maddy, Thank you so much for sharing your wonderful experience with us! We’re thrilled that Steve, Randall, and Tim made your first car-buying journey so seamless and memorable. Ensuring you felt informed and comfortable every step of the way is exactly what we strive for. We're honored to have been part of such an important milestone and grateful for your trust in us. Congratulations on your new car, and welcome to the Bill Kay Nissan family! Warm regards, The Bill Kay Nissan Customer Satisfaction Team

November 09, 2024

I want to thank Nick Z for doings such a great job yesterday. Picked up my car and it was washed and ready to go. Nick installed the plates and I was out the door in 15 minutes. He even called me late More

by tim_scanlan
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Zoumboulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Z
Nov 12, 2024 -

Bill Kay Nissan responded

Dear Tim, Thank you for the fantastic review! We’re delighted to hear that Nick went above and beyond to make your experience smooth and efficient, from having your car ready to go to following up about your lost sunglasses. Providing exceptional customer service is what we aim for, and it’s wonderful to know Nick made such a positive impression. Thank you for choosing Bill Kay Nissan, and we look forward to serving you again! Warm regards, The Bill Kay Nissan Customer Satisfaction Team

September 30, 2024

If you need a new car - Stevie B is your guy. Great options, patient explanations of all the great features on the car, and even a birthday phone call on the first anniversary after buying your v More

by pottken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Bill Kay Nissan responded

Thank you so much for your fantastic review! We're thrilled to hear that Stevie B provided you with such a great experience in finding your new car. It’s wonderful to know that you appreciated the variety of options and the detailed explanations of the features. The birthday call is just one way we like to show our appreciation for our customers! If you ever need anything else or have questions, don’t hesitate to reach out. Enjoy your vehicle, and we look forward to seeing you again!

September 27, 2024

Lisa and Tim are the dynamic duo! They worked hard to get me a fair price for both the purchase and the trade in. There was a service item that Rick in service, Lisa and Tim were able More

by Alan H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Pugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Bill Kay Nissan responded

Thank you so much for your wonderful review, Alan! We're thrilled to hear about your positive experience with Lisa, Tim, and Rick. It’s fantastic to know that their teamwork made a difference for you and that you love your new car! We truly appreciate your kind words and look forward to welcoming you back in the future!

August 24, 2024

The dealership was nice and clean and the service was great especially from Steve he was very helpful More

by Nate Rickenbrode
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casar Vazquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Bill Kay Nissan responded

Hi Nate, Thank you for taking the time to leave a review! We’re pleased to hear that you found our dealership clean and that Steve provided you with helpful service. We’re always striving to make our customers’ experiences as positive as possible, so if there’s anything we could improve to earn that extra star, please let us know. We appreciate your feedback and hope to assist you again in the future!