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Bill Kay Nissan
Downers Grove, IL
2,583 Reviews
As one of Chicagoland's premier Nissan Dealers we know full well that buying a New, Certified Pre-Owned, or Used Vehicle is one of the biggest and most important investments you can make. Here at Bill Kay Nissan, our Sales Consultants and financial experts will guide you every step of the way to get you behind the wheel in a way that you're completely comfortable with. Thanks to our wide selection of loan and lease options to choose from, owning the Nissan of your dreams has never been easier. Come see Bill Kay Nissan for yourself and drive home happy!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,583 reviews
January 03, 2022
Scheduled an oil change as well as a few other things that I thought would be due to be done because of the duration of time between now and when I bought my car. Come to find out, I was going to be char that I thought would be due to be done because of the duration of time between now and when I bought my car. Come to find out, I was going to be charged for things covered under my service contract, and then had to argue and show paperwork that it should've been covered. Then was told "if I do this, then we're done"...meaning they were going to take care of the costs (as they should've due to my service contract I paid for). They also had to order a part for me to have a discolored part on my car replaced...of which I don't think was done since it's been over two weeks since the service visit. I also didn't appreciate the fact that they have never recommended services that should be done, nor that I have to ask for my "multipoint inspection" checklist...makes me wonder if they even check anything out, or if they just check a few boxes and make it look like everything is okay with the car...which I know there are things to be done, that haven't been done. I currently have a little under 26k... More
by Dr.Luke
Verified CustomerEmployees Worked With
Service Department
January 03, 2022
Great service as usual. I even got a 10 dollar coupon applied I didn't know I could use. applied I didn't know I could use. More
by SKARBEKSTER
January 02, 2022
I have leased cars from Bill Kay since 2003 and have been highly satisfied with my experience with both the Sales and Service Teams. highly satisfied with my experience with both the Sales and Service Teams. More
by JGPATT60
January 01, 2022
Salutations for my fellow who just happened to served me, he was quite relishable indeed. he was quite relishable indeed. More
by LGBASIT
Employees Worked With
January 01, 2022
I came to get a routine oil change, Ric and the test of the crew in the service department are very knowledgeable and very good at being proactive to keep our vehicles running smoothly. the crew in the service department are very knowledgeable and very good at being proactive to keep our vehicles running smoothly. More
by TAWNJOHN1969
Employees Worked With
January 01, 2022
Bill Kay is always great to work with. Jerimy makes sure I can get my car in when it works for me, explains any issues and gets it done quickly. I can get my car in when it works for me, explains any issues and gets it done quickly. More
by carrie.clements
Employees Worked With
Jerimy Witt, Kim Golden
December 31, 2021
Jerimy in Service - his word is his bond.Straight Jerimy in Service - his word is his bond. Straight shooter & explains maintenance requirements so it’s understandable. Jerimy in Service - his word is his bond. Straight shooter & explains maintenance requirements so it’s understandable. More
by AnnieOakley
Employees Worked With
Mauricio M. (Tech), Jerimy Witt
December 31, 2021
Purchased multiple cars and had all of them serviced at Purchased multiple cars and had all of them serviced at Bill Kay Nissan. Everyone that I've worked with has been fantastic and had my best interest Purchased multiple cars and had all of them serviced at Bill Kay Nissan. Everyone that I've worked with has been fantastic and had my best interest in mind More
by CLEMENTSFAMILY4
Employees Worked With
Other Employees :
Jerimy Witt, Kim Golden, Fernando Flores
