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Bill Kay Nissan
Downers Grove, IL
2,608 Reviews
As one of Chicagoland's premier Nissan Dealers we know full well that buying a New, Certified Pre-Owned, or Used Vehicle is one of the biggest and most important investments you can make. Here at Bill Kay Nissan, our Sales Consultants and financial experts will guide you every step of the way to get you behind the wheel in a way that you're completely comfortable with. Thanks to our wide selection of loan and lease options to choose from, owning the Nissan of your dreams has never been easier. Come see Bill Kay Nissan for yourself and drive home happy!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 2,608 reviews
January 05, 2022
This was the greatest experience I have received so far from a Nissan dealership. Dealing with Thomas Nissan in Joliet where I purchased my car in August has been a complete nightmare!!!!! Bill Kay will from a Nissan dealership. Dealing with Thomas Nissan in Joliet where I purchased my car in August has been a complete nightmare!!!!! Bill Kay will be the only place I bring my car for any service needs of any kind in the future... More
by dixon6182
Verified CustomerEmployees Worked With
Jerimy Witt
January 05, 2022
Great and fast service. Ric in Service is a great guy. Helped apply some discounts to help out with lowering maintenance costs. Also was quick and explained everything on an understandable level Helped apply some discounts to help out with lowering maintenance costs. Also was quick and explained everything on an understandable level More
by dustin.mclaughlin
Employees Worked With
January 05, 2022
Jerimy - Service Team is always helpful and they explain details on repairs that have been completed.... details on repairs that have been completed.... More
by MICHELLEMAUTONE
January 05, 2022
Helpful, willing to work with you, friendly, understanding . Rick is an outstanding person. Kudos to him understanding . Rick is an outstanding person. Kudos to him More
by east818
Employees Worked With
January 05, 2022
Clean and professional dealership. I was always kept in the loop with calls and/or texts. The appt was easy to make and cost less than expected. Very responsive too. the loop with calls and/or texts. The appt was easy to make and cost less than expected. Very responsive too. More
by Viktor S
Employees Worked With
Jerimy Witt
January 03, 2022
Great service as usual. I even got a 10 dollar coupon applied I didn't know I could use. applied I didn't know I could use. More
by SKARBEKSTER
January 03, 2022
Scheduled an oil change as well as a few other things that I thought would be due to be done because of the duration of time between now and when I bought my car. Come to find out, I was going to be char that I thought would be due to be done because of the duration of time between now and when I bought my car. Come to find out, I was going to be charged for things covered under my service contract, and then had to argue and show paperwork that it should've been covered. Then was told "if I do this, then we're done"...meaning they were going to take care of the costs (as they should've due to my service contract I paid for). They also had to order a part for me to have a discolored part on my car replaced...of which I don't think was done since it's been over two weeks since the service visit. I also didn't appreciate the fact that they have never recommended services that should be done, nor that I have to ask for my "multipoint inspection" checklist...makes me wonder if they even check anything out, or if they just check a few boxes and make it look like everything is okay with the car...which I know there are things to be done, that haven't been done. I currently have a little under 26k... More
by Dr.Luke
Employees Worked With
Service Department
January 01, 2022
I came to get a routine oil change, Ric and the test of the crew in the service department are very knowledgeable and very good at being proactive to keep our vehicles running smoothly. the crew in the service department are very knowledgeable and very good at being proactive to keep our vehicles running smoothly. More
by TAWNJOHN1969
Employees Worked With
January 01, 2022
Salutations for my fellow who just happened to served me, he was quite relishable indeed. he was quite relishable indeed. More
by LGBASIT
Employees Worked With
