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Bill Kay Nissan - Service Center

Downers Grove, IL

4.4
1,743 Reviews

1,743 Reviews of Bill Kay Nissan - Service Center

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August 03, 2022

Been working with this dealership for the last year after buying a brand new Sentra and have yet to leave a service appointment less than 100% happy with the work and the customer service. Can’t tell you eno More

by Ehernandez0044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Caldwell, Carl Beckstrom
Aug 03, 2022 -

Bill Kay Nissan responded

Thank you for your outstanding star rating.

July 29, 2022

Just started going to the service dept. Not to long ago. So far so good. Purchased a set of tires from Bill Kay, had gotten a flat on one. I called to schedule an appt. And they told me it More

by Annafalco59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Jul 29, 2022 -

Bill Kay Nissan responded

Annafalco59, we are glad we could help!

July 28, 2022

Carl in the service center was very attentive and took care of my transmission issue professionally and courteously. They also fixed my radio that must have gotten disconnected during the installation of More

by Tinner4u2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt, Carl Beckstrom
Jul 29, 2022 -

Bill Kay Nissan responded

Hi Tinner4u2, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

July 27, 2022

Were able to quickly fix car once parts arrived. Were quick to respond when I contacted them. More

by CMARTIN73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TECH who fixed car, Jerimy Witt, Carl Beckstrom
Jul 28, 2022 -

Bill Kay Nissan responded

Hi Cmartin73, we are very happy to have provided you with such a positive experience!

July 25, 2022

I am always happy with the service. They always do a great job on my car. More

by DLACRI
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Jul 25, 2022 -

Bill Kay Nissan responded

Thank you for sharing your positive experience!

July 21, 2022

The visit went well overall, very professional and good to talk to. I was able to drop my vehicle and get a full inspection on what I was experiencing, where other places were not able to duplicate one of More

by mtststacey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Jul 22, 2022 -

Bill Kay Nissan responded

Mtststacey, thank you for the high star rating!

July 17, 2022

I got good service from you. I appreciate you. I will continue with your services More

by YAW6044
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ric Funston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Bill Kay Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 16, 2022

Carl waited on me well I will recommend a friend too Bill Kay Nissan services thank you again for taking care my Nissan More

by VIVIANWILSON44
Price
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
July 15, 2022

This dealership is very good. Everyone is friendly. They take out time to explain to you what is going on with your vehicle and what to do to correct the problem. More

by grandma07202013
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Jul 15, 2022 -

Bill Kay Nissan responded

Thank you, Very kind words and outstanding star rating.

July 15, 2022

The service was efficient and provided excellent results. The seat was in excellent condition. I was extremely pleased. More

by greatoptimist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Bill Kay Nissan responded

Greatoptimist, thank you for your kind words and this wonderful review!

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