Bill Kidd's Timonium Toyota

My experience with Mike Thornton in particular was great. Mike was courteous and helpful, able to spend the time with me that I needed to make my decision, and was able to work with me to get the vehicle I w Mike was courteous and helpful, able to spend the time with me that I needed to make my decision, and was able to work with me to get the vehicle I was looking for at what I feel was a reasonable price. The dealership was very efficient with the processing of the financing and sale documents. We were pleased at how quickly we were able to finish the sale and move on with our day. More

I had a stripped bolt head on my scid plate. They fit me in on a Friday too. I waited for a bit but was pleasantly surprised at a "no charge" invoice and skid plate in my the bed of my truck. That the way t in on a Friday too. I waited for a bit but was pleasantly surprised at a "no charge" invoice and skid plate in my the bed of my truck. That the way to take care of customers on the little things. Brent D. Lehmann, Jr. More

I have always had a great experience with Bill Kidd's toyota sales and service. I am treated with respect and they always go out of their way to help me. I think the repairs and service on my car have be toyota sales and service. I am treated with respect and they always go out of their way to help me. I think the repairs and service on my car have been excellent. More

Everyone was helpful and went out of their way to find the car we wanted in the color and style, even though it came from 100 miles away. We appreciated the loaner car, too, during the week it took to ge the car we wanted in the color and style, even though it came from 100 miles away. We appreciated the loaner car, too, during the week it took to get our new car to us. Thanks for your helpfulness. More

We have always found, and continue to find, the service at Bill Kidds Toyota to be excellent. We take both of our Camrys there for service. Service is prompt, courteous, and of the highest quality. The at Bill Kidds Toyota to be excellent. We take both of our Camrys there for service. Service is prompt, courteous, and of the highest quality. The staff is professional and friendly. We would recommend this dealership for service without reservation. More

I contacted about 10 dealerships in my area by email with specific instructions to what I was looking for. Nhan Ngo was the only one who responded to my request. The other dealers responded to my email but t specific instructions to what I was looking for. Nhan Ngo was the only one who responded to my request. The other dealers responded to my email but totally ignored my requests and most were trying to sell me something else. Nhan was very helpful and although his dealership did not currently have the car I was looking for he searched all over the east coast until he found what I had asked for. He was also very friendly and helpful without being pushy. The entire team I dealt with during the purchase was very helpful and informative. Overall was a great experience. More

The sales person acted like I interrupted his day. I had done reserach and wanted to look at the Pilot. After the test drive, he asked me what I wanted to spend each month and when I told him he said there done reserach and wanted to look at the Pilot. After the test drive, he asked me what I wanted to spend each month and when I told him he said there was no way that he could help me get to that number. He didn't even try. On top of that, he told me that I had picked a bad time to purchase a Pilot because of the small inventory. Bottom line - he just didn't try to assist me. There's a happy medium between someone who will assist you and someone who is all over you when you walk in the door. My experience was neither and I'll drive farther than i need to if I ever want to look at a Toyota. More

We have been customers since 1990. We obviously have tremendous faith in Toyota's, but the service you receive after your purchase is extremely important. I think that Bob Brown in your service departme tremendous faith in Toyota's, but the service you receive after your purchase is extremely important. I think that Bob Brown in your service department is such a wonderful asset to Bill Kidd Toyota. Although every person we have dealt with has been terrific, I have found that Bob Brown always goes the extra mile. He is one of the reasons that we have stayed with Bill Kidd Toyota for the past 21 years. More

Mike was a great sales person for me. He listened to my needs. He was very responsive and timely with his responses. He was accomodating to my needs, etc. I would buy my next car from Mike. Mike asked me needs. He was very responsive and timely with his responses. He was accomodating to my needs, etc. I would buy my next car from Mike. Mike asked me how best for him to reach me, i.e. phone, cell phone, work phone, email,etc., and when I preferred email, he was good with that and began communicating with me via email. He made me feel good about buying a new car. More

I have been a customer at Bill Kids since 2004 when I bought my truck from them. They were excellent and I always went there for service. Last time I went for a 60,000 service. I was greeted by several e bought my truck from them. They were excellent and I always went there for service. Last time I went for a 60,000 service. I was greeted by several employees that seemed stressed out and not very friendly. They serviced my truck and I trusted them to do a good job. Later I found out that the air filter was durty, the truck is due for new tires and needed new front brake pads (they never said anything). I thought that that was unacceptable, afterall it concerns my safety! I thought I would give them a second chance and I made an appointment for my other car. I waited for two hours while Phil was running around helping others and assuring me that they will take my car soon. He took three customers in front of me without an appointment - I could not believe my eyes! I got fed up and left. No one bothered to call me to find out what happened. More