Bill Kidd's Volvo Cars - Service Center

Service group and especially Dean, are awesome. This visit was routine, however, they did not replace the seat controller on driver's side, which was identified during my last vist. The part was ordered visit was routine, however, they did not replace the seat controller on driver's side, which was identified during my last vist. The part was ordered and I was advised it was in and would be replaced during this visit. Unfortunately, the part was not replaced, requiring a return appointment. More

incredibly helpful -- explained the problem and the solution very clearly. Originally thought it might be a very expensive repair, but they were able to fix it for much less (generally expect auto mech solution very clearly. Originally thought it might be a very expensive repair, but they were able to fix it for much less (generally expect auto mechanics to rip you off) and seemed generally happy he was able to get me out the door and save me money. More

I am very happy with the service from Bill Kidds. The customer service is always well above expectations. Unfortunately, I don't know enough about cars to comment on the work done, but the "welcome desk customer service is always well above expectations. Unfortunately, I don't know enough about cars to comment on the work done, but the "welcome desk" and cashier are pleasant and upbeat. Thanks! More

This is the second time for the '240': visit overall was good to excellent, the time involved was excessive though. I dropped off the vehicle at 07:30 on 15 Feb. a Wednesday and it was not ready until 20 Fe good to excellent, the time involved was excessive though. I dropped off the vehicle at 07:30 on 15 Feb. a Wednesday and it was not ready until 20 Feb. a Monday, late. Realizing the '240' has some years on it (20), which makes parts possibly hard to find (although one would think "Volvo Parts" are "Volvo Parts"), and they were, the wrong parts were sent. Also realizing the vehicle took some to check and then a call to me had to be made, still four working days is a little long, don't you think. But, Bob was great, you should pay him more, he knows how to talk to people, and was there late to deliver the '240' to us. I do think your charge a little much for a oil change, but maybe it is because I have been doing it myself since we have owned the car, new in 1992. This was the '240's' 44th oil change. I work so far seem to of the "Volvo" excellence you would expect. We will be back, both the '240' and the 'V-70'. Yours, Bruce H. Roush, Jr. More

The service visit was made very convenient for me. Drop off and pick-up went quickly and everyone was very pleasant to deal with. All work was done on time as promised. off and pick-up went quickly and everyone was very pleasant to deal with. All work was done on time as promised. More

Bob Garrish is an extremely good customer service person. He is the reason I keep coming back. He is probably the best I have ever worked with. He is the reason I keep coming back. He is probably the best I have ever worked with. More

Everyone was super helpful; the entire procedure was explained thoroughly. Bob treated us great, as always. The waiting room enabled me to finish some work while I was there. Thank you so much.But un explained thoroughly. Bob treated us great, as always. The waiting room enabled me to finish some work while I was there. Thank you so much.But unfortunately from now on we will not be back to you,as we have moved to Indiana. All of the people that we have dealt with at Timonium Volvo have been great. Sylvan Wexlar , when we bought the car,Jim in parts, and Bob in service. We will Miss Timonium Volvo. Michael L.Dunning More

Always a joy to work with the Service Team at Bill Kidds! Whenever I had an issue with my car, they were ready to come up with a way to resolve... Whenever I had an issue with my car, they were ready to come up with a way to resolve... More

My experience with Tony was great. He checked my car in immediately and did a walk around. We discussed a few issues that he said he would check on. Upon completion I was called saying my car was complete. immediately and did a walk around. We discussed a few issues that he said he would check on. Upon completion I was called saying my car was complete. Tony got the answers I needed and reported back to me. He was very pleasant and professional. More

Everyone at Bill Kidd's Vovlo is excellent. When you deal with them you can tell that they truly care about you and your experience with their organization. Quality products and quality people are the deal with them you can tell that they truly care about you and your experience with their organization. Quality products and quality people are the reason to go deal with them. More