Bill Knight Ford

We have loved Bill Knight Ford for many years, but over the last 3 years they have declined considerably in their service department. it has now gotten to the point where they are largely unavailable for e the last 3 years they have declined considerably in their service department. it has now gotten to the point where they are largely unavailable for even a quick oil change. Recently, we called about a check engine light warning on my truck. we were given an appt for over 2 weeks away,. When the appt time came, we were told it would be another 3 to 5 business days to have it diagnosed. What was the appt for? Certainly not to be given another 3 to 5 days without the vehicle, just for diagnosis. We decided to try another Ford service department. Got it in in a timely manner, they had a diagnosis the next day, fixed the problem and we were on our way. Bill Knights service department used to be top of the list. It is now a place we dont ever intend to take our vehicles to again. Just not worth the hassle we have experienced time and time again over the last 3 years. There was a time that we were willing to go somewhere else to buy our next vehicle and our positive Bill Knights service department experiences made us reconsider. Now there isnt even a reason to go back to them for the purchase of a new car. So disappointed as we have been with them for many years. but after the service departments performance time and time again, being so bad, it leaves me with little choice. I sent a complaint to Bill Knight, outlining all of these problems. What I received was a phone call from a salesperson saying they understand I wanted to talk about a new car. Wow!!! More

Bill Knight Ford is our go to dealer. They are the best in customer service coming up with ways to make ownership easier. They came to my work and changed my oil, topped off all fluids an They are the best in customer service coming up with ways to make ownership easier. They came to my work and changed my oil, topped off all fluids and rotated my tires!! More

Helpful, friendly and courteous service. Good communications with customer. Prompt service and good estimate of costs. Good communications with customer. Prompt service and good estimate of costs. More

Lee and Chris did an outstanding job getting me in and out. The ladies handling the Loaner also were top notch. Everyone I had contact with bent over backwards to take care of me all the way down to the out. The ladies handling the Loaner also were top notch. Everyone I had contact with bent over backwards to take care of me all the way down to the guy who washed the Ranger when i picked it up. A VERY FRIENDLY GROUP with great customer service. AND the truck got fixed too. Good job to the tech too! More

It’s simple-your people with Miranda chase and Paulina at the top of the list. the top of the list. More

Excellent in every way. . kept in touch with me, reporting progress. Answered all questions, explaining the technical issues involved. . kept in touch with me, reporting progress. Answered all questions, explaining the technical issues involved. More

As soon as I arrived the atmosphere felt like why are you here. Immediately they told me two and half to three hours. The service only hour to a hour and a half. here. Immediately they told me two and half to three hours. The service only hour to a hour and a half. More

Great customer service! I hate that I wasn’t able to get a loaner since I didn’t purchase my car there. But I will continue to be a repeat customer. I hate that I wasn’t able to get a loaner since I didn’t purchase my car there. But I will continue to be a repeat customer. More

Just had a oil change and tire rotation performed by the mobile mechanics. The techs were polite and efficient. Nice to have mobile techs available for service. mobile mechanics. The techs were polite and efficient. Nice to have mobile techs available for service. More