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We hope you and your families are doing well during this very challenging time. We wanted to let you know that not only are our service departments open, but the sales departments are now fully re-open, with some restrictions, per the Governor's updated orders for retail businesses.
How Prime has properly prepared for our guests:
In keeping with the Guidelines outlined by the State, we have modified our business hours and operating policies for your continued safety and increased convenience. This includes the use of face masks and other personal protective equipment as appropriate, and the ongoing sanitization processes for the dealership and all vehicles.
As for our showrooms, we will be open for both appointments and walk-ins, but staying safely within the maximum permitted occupancy levels (8 persons per 1,000 sq. feet of accessible indoor space or 40% of the store's permitted occupancy as documented on the occupancy permit). If you prefer to shop remotely, we continue to offer touchless vehicle demonstrations, appraisals, and deliveries.
In order to maintain social distancing practices to keep our valued customers and associates safe, we are dividing our teams whereby some will be working in the store and others remotely. This ensures we keep everyone as safe as possible, while allowing us to serve you in a timely manner.
Should your vehicle need maintenance, repairs or recalls, you can continue to bring it to the service department, or, if more convenient, please take advantage of our Prime Pickup & Delivery service.
How you can properly prepare for a safe visit:
For your protection and the protection of our associates and other guests, please observe these guidelines published by the state of Massachusetts and the CDC:
Please refrain from visiting if you exhibit any of the symptoms as noted by the CDC. Symptoms include: cough, shortness of breath or difficulty breathing, or at least two of these symptoms: fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, new loss of taste or smell.
Maintain physical distance between other customers and Prime associates. Stay at least 6 feet (about 2 arms' length) from other people.
Limit who you bring into the dealership, particularly children.
Face coverings are now required as part of a visit. If you do not have a covering available, the dealership will provide a mask to you.
If we can help you in any way, please don't hesitate to reach out to any of our stores. Our General Managers and their sales and service teams are standing by.
Sincerely,
Todd Skelton
CEO
Rick Bickford
Region Vice President
John Buxton
Region Vice President
Why is Bill Kolb Jr Subaru Different?
In 1998 Bill and Maryann Kolb set out to build a dealership like no other. Their goal: To make buying a New or Used Subaru a fun experience. Drawing on their years of experience, along with customer feedback, they set out on a plan of action and built the best sales experience possible. Our dealership is a family, and because of this we are closed on Sundays & Holidays so our employees can spend time with their own families
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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Bill Kolb Jr. Subaru's Covid Response
- Home Delivery
- Service Pickup & Delivery
- Virtual Appointments
- Vehicle Sanitization
Top Reviewed Employees
Latest Reviews
April 17, 2021
"I just want to say thanks for gettiing me such a great..."
- SilviaI just want to say thanks for gettiing me such a great deal on the car i was looking for. I got exactly what i wanted. The process was easy, the approval was quick. Pleasant experience, i would recommend shopping for your next subaru here.
Read MoreApril 17, 2021
"Gary went out of his way to make the purchasing of the..."
- TomPTechGary went out of his way to make the purchasing of the previously owned car easy and enjoyable. Marty gave us the best loan deal possible.
Read MoreApril 16, 2021
"Took a trip up to this dealership from Brooklyn to get my..."
- mrodriguez6194Took a trip up to this dealership from Brooklyn to get my very first car, was right away introduced to Gary and the process was very straightforward and easy. Gary was very professional and fun to be around. Made the whole experience great. Thanks so much !
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Photos & Amenities
- Customer Lounge Area
- Express Service
- Free WiFi
- After Hours Drop-Off
- Loaner Cars
- Desktop Computer
- Instant Financing
- Authorized Parts Store
- Pet Friendly
- Hiking / Cycling Trail
- Cable TV
- Free Coffee
- Shuttle Service
- Valet Parking
