Bill Kolb Jr. Subaru

NO PRESSURE Our experience with Howard at Bill Kolb Jr. Subaru was great. There was no pressure. We felt relaxed. Howard was honest and knowledgeable. He helpe Our experience with Howard at Bill Kolb Jr. Subaru was great. There was no pressure. We felt relaxed. Howard was honest and knowledgeable. He helped us find the perfect used vehicle for our daughter. More

Didn't feel like a used car dealership When walking into the dealership it didn't feel like used car dealerships I'd been in before. I was looking for a reliable, not super pricey car (und When walking into the dealership it didn't feel like used car dealerships I'd been in before. I was looking for a reliable, not super pricey car (under $20,000) that I could take back to school in South Carolina. Howard helped us out greatly and we found a car I loved and was able to buy that day! Will definitely recommend and return for future cars. More

No Hassle My experience with Richard Knel at Bill Kolb was friendly and professional. All my questions were answered in a prompt knowledgeable way . . Using th My experience with Richard Knel at Bill Kolb was friendly and professional. All my questions were answered in a prompt knowledgeable way . . Using the USAA buying service steered me to Kolb and Rich. There was no pressure just fact. I feel I got as fair a price as I could and look forward to using Bill Kolb for all my servicing needs. More

Experience made simple Gary and Larry made my first Subaru car purchase a simple and pleasant experience.i would highly recommend them.No pressure,excellent selection of veh Gary and Larry made my first Subaru car purchase a simple and pleasant experience.i would highly recommend them.No pressure,excellent selection of vehicles to choose from and excellent customer service. More

Excellent experience at Bill Kolb Jr with Howard! My parents and I had an excellent experience with Howard at the Bill Kolb Jr dealership! He was such a pleasure to work with. He was extremely knowled My parents and I had an excellent experience with Howard at the Bill Kolb Jr dealership! He was such a pleasure to work with. He was extremely knowledgeable and helpful with each step of the process. We had a terrible experience at Rye Subaru (steer clear of the GM)! I could instantly tell the difference between the two dealerships and it was worth driving a bit further from my home to go to Bill Kolb. I was truly impressed with Howard's every effort which demonstrates how much he cares and loves his job. Would highly recommend! More

Wonderful Experience I had never even considered a Subaru until my son recommended the dealership and the fabulous salesman Howard Bonfield after having bought his first S I had never even considered a Subaru until my son recommended the dealership and the fabulous salesman Howard Bonfield after having bought his first Subaru at Bill Kolb Subaru. Howard went the extra mile to make sure that I had the car that I wanted and the pricing was fair and impressive. I traded in my Toyota and was pleasantly surprised when they gave me more for the trade than I had anticipated! Both Howard and the staff at Bill Kolb are not what one would normally expect at a car dealership. They are a cut above and I would recommend them to any friend or family. More

Get everything in writing!!! Bus Our first subaru! 1st spoke with Holman Cano.Went to test drive a couple of models with John Lyons jr. He was very helpful and patiently helped me sel Our first subaru! 1st spoke with Holman Cano.Went to test drive a couple of models with John Lyons jr. He was very helpful and patiently helped me selected an impreza sport 5 door wagon premium with eyesight at a fair price. Told him, sales manager and finance manager that I nomally drive more than 20k miles per year and that I would be buying an extended power train waranty. Things got a bit tougher once I was brought to the finance manager. First thing I told him was that I wanted to buy an extended warranty @ 7yrs/100k miles. Told him about a few accessories I wanted and off we go gnashing the monthly payments. I was first quoted about $ 75 more than what I wanted to spend compared to the monthly quote from Honda on a Civic EX-turbo a day earlier. But later came to a price I was willing to pay but with a higher down payment and higher APR than originally quoted which i'm still fine with. At the end, I verbalized the deal.... of the agreed higher down payment, the accessories that the finance manager said he'll throw in for free, and the 7 yr/100 miles extended warranty. I came out of the finance manager's office without having a written extended powertrain warranty plan, accessories, nor detail options on the bill of sale. My wife was to go in the next morning to sign the papers and pay for the DMV fees and I'll pick up the car later after work. Next morning my wife called from the finance manager's office saying that the finance manager told her that the extended warranty was for 5yrs/100k miles instead of the 7yrs/100k miles I thought we had agreed on and that we would have to pay more If I wanted the 7 yrs. I was told that I had the # of yrs wrong and that he had told me 5 not 7. My reply was I didn't even know they offer 5 yrs plan also. The number 5 in yrs never came up at all. Yet he insisted that it was 5 not 7 and I would have to pay more for 7. I told my wife to leave and I'll go pick up the civic from Honda. Only then did he agree to make it 7. Ok, that issue was dealt with. When I went to pick up the car, I was just handed the keys....no explanations of the eyesight, starlink, roadside assitance, the service dept. location, nor when and what to get done at 1st service. After the car was "delivered", on my drive home did I notice the odometer reading was more than 90 miles higher than the night before and there was only half a tank of gas not full tank as stated on the window sticker. I didn't feel like going back to hash out the issues. Once the car is bought, no one else should be allowed to test drive the vehicle. SMH Above stated issues prevented a 5 stars review. I have owned and purchased more than 30 vehicles from several brands since 17, never had I had to deal with those issues. The experience was ok but I expected more especially since they hyped themselves up online. I've had better....but then again I have had worse. Just don't expect to be treated like a family member; it's a business. More

Great Very personal knowledgeable and professional . I left a very important CD in car I texted Larry He sent it to me I was there Monday I received it on Very personal knowledgeable and professional . I left a very important CD in car I texted Larry He sent it to me I was there Monday I received it on Thursday Thank you ! More

Satisfied Customer I had a wonderful experience buying my first Subaru from Bill Kolb Jr. Subaru. My Salesman was Stuart Lesser and Sam Texler. I am very happy with my I had a wonderful experience buying my first Subaru from Bill Kolb Jr. Subaru. My Salesman was Stuart Lesser and Sam Texler. I am very happy with my new car. More