When I purchased my 2016 Impreza in July 2019, the salesperson Frank Tinelli informed me of a recall on the brake switch but gave me the impression it had been taken care of. There was also a cracked windshield but the replacement was on backorder. Six weeks later when I called about the windshield I was informed that it had been in stock for some time, but Frank hadn’t followed up, and no one in the service department knew about the We-Owe slip. When the brake switch became a problem about 4 months after purchase, I was informed it had not been taken care of and no one had thought to look into it during the windshield repair. When I dropped it off I told Dylan of my consistent disappointment in their service department and was told that Robert was the best, and he would make sure everything went smoothly for this visit. The repair was made in a timely fashion and a multi-point inspection didn’t find any other problems, but when I went to pick it up my battery was dead. After several rounds of “that’s not my department, you’ll have to talk to someone else” from the receptionist and two different service advisers, I finally got a technician, Andy, to help jump-start my car and found that my hood hadn’t been latched closed. Let me say that again – the hood wasn’t latched closed. Andy also informed me that a weak battery should have been identified on a multi-point inspection. So either the inspection was not performed at all, or the battery was ignored. After a lackluster interaction with the service adviser, I was told that Robert would be calling me the following day after he looked into what had happened with my car. It has been three weeks - during which time an automated call and an email survey informed them of my dissatisfaction - and still no one has reached out to take responsibility or even apologize. Not one single person at Bill Kolb Jr Subaru gave me the impression they were concerned about a car going out the door with a dead battery, much less an open hood. And not one single person offered to try to get me a new battery. I would have paid for it and waited for the installation. Somehow I got better customer service at AutoZone when I purchased and installed the battery myself in their parking lot later that evening.
I wouldn’t trust this service department to de-crumb my toaster.