First time purchasing from Bill Kolb Jr Subaru in November 2020 - preowned Legacy. Second time visiting their service department. Both times I've left as a satisfied customer. The first visit was simply to have mudshields installed. Since I travel two hours from Albany, I called ahead to make sure they had them in stock. I made an appointment and notified the parts department of my appointment date and time, so they noted this and set them aside for me. On the day of my appointment, I drove in, was greeted immediately, information taken and went to the very comfortable waiting area. It was only 35 minutes from the time I walked away from my car to the time it was completed. My second visit, yesterday, was for actual issues with the vehicle - nothing major - gas cap door was not opening and braking issue. Again, I made an appointment, pulled in, was greeted immediately and directed to my service advisor, Mitch, who took very good care of me as a customer for the entire time I was there. He provided complete details about what the issues were with my vehicle, how they were going to be repaired and associated costs. He also provided updates at regular intervals, so I never felt like I had been forgotten. As mentioned, I had only purchased the vehicle eight weeks prior, and although I did purchase the extended warranty for the vehicle, I was not asked to pay the deductible for the gas cap door issue which required the complete mechanism to be replaced, and unbeknownst to me, the service manager had contacted the sales department to assist in the cost of the brake repair which needed new front brake pads and rotors. The sales department paid 50% of the cost. Never was I put in the position to feel like I had to "fight" for what was fair based on the vehicle being purchased only recently. This is true customer service and the reason I travel out of my way to do business with Bill Kolb Jr. My total time at the service center from walking away from the vehicle, including diagnosing and repair, to completion was a little over 2.5 hours. Also, if you're concerned with COVID, the service department is immaculate and is regularly cleaned and sanitized in your presence by a very friendly young lady. I apologize for not knowing her name, but I enjoy saying hello when I see her. Thanks very much, again, to Mitch. He is a pleasure to work with and exudes customer service. I will certainly return to Bill Kolb Jr for my service needs and look forward to Mitch being my service advisor again. Thanks so much, Mitch, Wendy D.