Bill Korum's Puyallup Nissan

I dropped in on a Wednesday morning for my first service on my 2024 Nissan Rogue. This Service Dept. is fast, friendly, and right on time! I was in and out, with a freshly washed vehicle, in exactly the a on my 2024 Nissan Rogue. This Service Dept. is fast, friendly, and right on time! I was in and out, with a freshly washed vehicle, in exactly the amount of time promised! I couldn’t be more satisfied. BTW, this is our 3rd Nissan purchased from this dealer and the service is always top notch! More

Mark Triplett and Brent Winter are fantastic. They treat you like family and always make my experience a pleasant one. Highly recommend Kelly Adams in service to keep your car in tip-top shape! They treat you like family and always make my experience a pleasant one. Highly recommend Kelly Adams in service to keep your car in tip-top shape! More

Every team member is very professional and knowledgeable about problematic solutions. I recently had three people get me results and it mattered because it made a huge difference of not having to go shop ar about problematic solutions. I recently had three people get me results and it mattered because it made a huge difference of not having to go shop around to other places and waste time! More

Dan and his partner were great service guys. When I b reach out to anyone of these two salesman they always are there for me. Thanks for the great job guys !!! When I b reach out to anyone of these two salesman they always are there for me. Thanks for the great job guys !!! More

For oil changes and general maintenance this dealership is good. However for warranty work I get the impression they would prefer to put it off until the warranty expires. I have 3 things over the years t is good. However for warranty work I get the impression they would prefer to put it off until the warranty expires. I have 3 things over the years that I have addressed and have been looked at but not fixed. one of my tail lights is delaminating, not a huge deal it’s more cosmetic however with 34,000 miles I don’t feel I should have to live with it. They did swap out one of them but now the other is messed up and I brought it to their attention but it’s still delaminated. The other two are a little more serious. My car stereo randomly powers down. It’s annoying and happens on road trips. Took it to the dealer and they say they can’t replicate the problem. When I purchased a dash cam the stereo randomly shut down while we were getting my phone synced to the dash cam. it happened in front of my service advisor and he admitted he seen it but nothing they could do. Whatever, I’ll wait until it dies I guess and get aftermarket one. Finally my last concern to me is more serious, while in traffic or in a drive through at Starbucks my engine sometimes will sound like it’s in first gear, and the RPM will go between 2 and 3 RPM with low speeds no higher then 10 MPH. Took it in to get looked at and they said they drove it around and could not replicate the problem. If it’s computerized I find it hard to believe they can’t check the history or there is nothing else to check? I googled transmission for my specific year, make, and model and found that apparently it is a problem on some vehicles. If you can’t replicate the issue fine, but at least acknowledge it and maybe give the customer peace of mind and say we have this concern in our computer so if it gets worse let us know and we will extend the warranty on the transmisson an additional 3000 miles at no charge or something like that just for the peace of mind, especially if they have low mileage. Not sure it’s a good idea to let a customer google their concern More

Our thanks go to Nissan Bill Korum's for a seamless transaction. We appreciate the efforts of all the staff and are particularly grateful to Rocky, who provided a warm welcome and ongoing support from transaction. We appreciate the efforts of all the staff and are particularly grateful to Rocky, who provided a warm welcome and ongoing support from the moment we entered the showroom. Rocky, your commitment to excellence is impressive! Keep it up and more power! More