Bill Korum's Puyallup Nissan

Customer Service Experience Today we drove about 50 miles to the dealership for our first maintenance service. We were warmly greeted by the Service Advisor Liz Dodge. She is ver Today we drove about 50 miles to the dealership for our first maintenance service. We were warmly greeted by the Service Advisor Liz Dodge. She is very knowledgeable, professional, thorough and courteous. She expedited our service process, even suggested a great place to have lunch and pronto! our shuttle driver Carlos drove us to a great sandwich and Pho restaurant nearby. Carlos too, was very courteous and professional. Our Nissan Murano SL was serviced within an hour and we were picked up at the restaurant by Carlos and back to the dealership, where our car was vacuumed and washed and ready to go. Liz reviewed the service check list, made sure all was OK and our questions answered etc. Liz took the time to listen and made our service experience five stars. We also briefly met Nicole another Service Advisor. She was professional, courteous and greeted us warmly. While we there we had the opportunity to visit the customers waiting room and were impressed with its cleanliness, the stock of a variety of teas, the coffee/chocolate machine, the popcorn, the availability of the use of an I-pad, compliments the dealership and the private children's play room equipped with a variety of toys etc. While I am it, Special Kudos to Brian Paul, the Internet Sales Manager and Denise Cortinas, who spent hours orienting us to our vehicle. What a Team!!! A Great Place to do business and it is worth the drive from Kirkland to Puyallup. Thanks again Liz. Mike & Sue More

awesome just that Great personal service and they always take great care of you. The staff not only the service department but also the sales. Overall a great experienc Great personal service and they always take great care of you. The staff not only the service department but also the sales. Overall a great experience. More

Poor customer service and irresponsible Only reason they get a star is for Joey who was the only one whose seemed to have been concerned with customer satisfaction. QUICK VERSION: I have Only reason they get a star is for Joey who was the only one whose seemed to have been concerned with customer satisfaction. QUICK VERSION: I have been trying to buy a car since June 18th. It's currently June 30th. I have said I don't want to finance through their credit union but I keep finding there credit union on the paper work charging me a high interest. The first time I tried to buy they forgot paper work. They have been highly pressuing me to drive over there (more than an hour away) to fix their mistakes. I have found better deals for the cars they sell at other dealerships. I have since moved my business over to the another dealership. Auto Quest has been really great. I actually had such a good experience with Auto Quest that I have bought a second car from them with in the same week. They have been wonderful. LONG VERSION: Here's the letter I wrote to the GM "I should have purchased the Nissan (according to my records) on the 18th of June. I had told both Joey and Brian about some of my concerns about the car (the interior coloring being light, rails missing, no blue tooth, the van look, and the trade in value of my car). I was assured that was the best they could do. I gave in. Then I got a call saying that the paper work was not actual completed correctly and they wanted me to send in more paper work. I was asked to mail in the papers as soon as possible. As this was going on I found our Auto Quest was offering a better car with the everything I wanted for less money. I offered them a trade (which hurt me, but it was worth extra for the right car). Because my loan was not funded and paper work was not finished the Auto Quest offered to buy the car outright from the your dealership. Then I was told they were still going to send in the money to be financed through Alaska and I would have to pay for the extended warranty and gap insurance. Then they would reimburse me after I showed proof that Auto Quest paid the loan. Anyways, this seemed way to long a process and Auto Quest was offering to pay the dealer directly. I told Brian I wanted a new purchase order without warranties to not go to Alaska but just to be signed and Auto Quest would cut a check. He said sure and wanted me to drive from North Bend to Puyallup the next day. With my children it's not that easy a trip. When I wasn't going to make that trip a reality I asked Brian if there was a way to fax or email a new purchase order. I have a text saying Joey was going to drive to my home and finish paper work. The day that he was supposed to come I rushed home from a meeting, to be there. No one showed. Then I was told actually I should drive over to Puyallup. Today I received a fedex package with a purchase order showing a high interest rate going to Alaska. What is going on? I left this dealership a glowing review but I think I've reached the point where I want to amend it. This should never have been this difficult. And just to add insult to injury Brian said in a text message "We could of just swapped it (the car) out if you would of said something." (talking about the seat colors and changes I wanted.) I was frustrated because I did say something and I said it many many times." More

great experience I was sad to hear that Joey was no longer in service, but had moved to sales. When I need to buy a new car, I will definitely contact him. I was sad to hear that Joey was no longer in service, but had moved to sales. When I need to buy a new car, I will definitely contact him. More

Untrustworthy I purchased a new Nissan Juke. Post sale they blatantly showed no care for customer loyalty and had lied to me when I purchased the car. I will never I purchased a new Nissan Juke. Post sale they blatantly showed no care for customer loyalty and had lied to me when I purchased the car. I will never buy from them again. More

Great place to shop for a car Had looked at several other places at similar vehicles from other manufactures. The Nissin Rogue stood out. The sales people were great, Mr. Boot was Had looked at several other places at similar vehicles from other manufactures. The Nissin Rogue stood out. The sales people were great, Mr. Boot was outstanding he made sure we knew everything about the car and made our experience fun. The financing was easy, they made a deal when we signed. They could have wrapped up the deal and called it done. Mike did not do that, he called me the next day with a better interest rate. Then 2 days later called with an even better rate. Mr. Boot has called me 3 or 4 times just to see how we are doing with our new car. More

Spot on !! I want to thank Reginald for taking the time to show us around and see what we could afford. He is very professional. Thank you again !!!!! I want to thank Reginald for taking the time to show us around and see what we could afford. He is very professional. Thank you again !!!!! More

Thanks for Help I wanted to say thanks for the professionalism and help that Reginald gave me on my new car purchase. He was very delightful and thorough with the pro I wanted to say thanks for the professionalism and help that Reginald gave me on my new car purchase. He was very delightful and thorough with the process and not a hard sale. Thanks for the great service and friendly customer service. Love my Car!!! Kellie Hammer More

THE BEST EVER !!! my second car here I love them I wouldn't go to anyone else. Joey is the go to man! th.ey make everything go so easy my second car here I love them I wouldn't go to anyone else. Joey is the go to man! th.ey make everything go so easy More

Always 1st Rate Service Just want to thank Joey Ogden for another excellent service job on my 2013 Nissan Frontier. Keep up the good work! I always recommend my friends to K Just want to thank Joey Ogden for another excellent service job on my 2013 Nissan Frontier. Keep up the good work! I always recommend my friends to Korum Nissan and their service Dept. Thank you! More