Bill Luke Chrysler Jeep Dodge & Ram

Bill Luke Chrysler Jeep Dodge & Ram responded

We are sorry for any confusion experienced while shopping with us. The reason the price increased on the truck you were looking at was because we added a SERIOUS lift, wheel, and tire package to it. Please see the description from our website below: Yet another awesome build from our Bill Luke custom shop. We've given some presence to this HD mega cab first by adding a 6" Zone lift kit with Fox shocks. Then fitted a set of Hostile Titan 22" wheels and wrapped them in 37X12.50X22 Falken Wildpeak RT01 tires. We've also fitted a pair of Amp Research powered steps to help get in and out of the vehicle with ease. This truck has a look that demands our attention. Come check it out today!!! We do have a process in place to remove vehicles from our website while they are being upfitted and only return them to the site once the pictures, descriptions, and pricing has been properly updated. We too are wishing that you had a screenshot of what you saw. Did the pictures show the lift? I'm assuming there was some discrepancy or you probably would not have given us a poor review. I have our marketing/IT department looking into it, but with nearly a dozen third party sites such as Autotrader, Cars.com, CarGurus, etc. it can be hard to narrow it down to exactly where the discrepancy occurred. I'm looking at stock# LDN70933 on Billluke.com right now and everything is disclosed clearly and correctly. Again, we do apologize. The last thing we want is for there to be any confusion in our advertising. We do have a friendly and talented sales staff, but I don't think any of us could talk a customer into paying $11,000 more than they want to. That's bad business and we recognize that. We sent you an email to try to explain, but wanted to respect your wishes and remove you from our call list. We hope that you will consider us again though... Our prices are always aggressive, our service is excellent, and we do our best to take great care of members of the military.

martinez.michael86 responded

You are correct it was accurately articulated that a lift was added when I observed the listing initially, however the price was advertised was approximately $73,900. You are playing with the timeline to reflect as if I was negligent. I saw the lift kit in the pictures, and I read about the kit in your description while it was listed for $11k lower than it is listed for today. I researched the components listed to be able to speak intelligently on them. I learned that the Zone torsion bars while functionally similar to BDS kits do not include all features that BDS kits come with and typically are much cheaper. They use a square tubing design instead of a round tube which has received some controversial attention from processional off roaders. I did not intend to use this in that capacity and so was willing to accept that disparity as I like the appearance that it provided. To say it was when the kit was added that you increased the price is inaccurate and deceptive toward me and anyone that reads these reviews, again as though I was a negligent shopper, I was not. As I stated in my original message I have been shopping and researching immensely; a. to know exactly what I want in consideration of trim level and added options, and b. to analyze trends in pricing. The biggest problem I have found is the latter as every dealership, yours included is less than 100% transparent in what the actual cost for a vehicle is going to be for the customer. No where on your site or the third-party broker sites did it show anything that would justify a $11K increase in the advertised price, regardless of added options. It was not until after I inquired about the vehicle that the "actual" price was updated on the sites. It is unfortunate that I didn't think to screenshot the originally price advertised with the added options to prove my point. I'll say it again, very disappointed but alas it is what it is and being active-duty military or not should hold no bearing on how you "take care of" customers let alone how you gain interest (legitimate advertising).

Bill Luke Chrysler Jeep Dodge & Ram responded

We are happy to hear that you got a great price on a Tesla! Thank you for choosing Bill Luke!

Bill Luke Chrysler Jeep Dodge & Ram responded

We are happy to hear that we were able to turn your experience around and earn those 5 stars! Thank you, Mark!

georgemendez777 responded

Thank you for letting me know you will not be canceling the items listed, i didnt know kim was no longer there i do apologize for the miscommunication however this does not excuse mr juca for the lack of response i know you all can get really busy and i have been very patient but the original request was made to him on 12-22-23 this is why i felt i needed to publicly anounce the experience i am currently having with this dealership just to get a response, ricardo did respond today so we will see how this goes. I do however have a question about the "alarm" is that a physical device that was installed on the vehiccle? Id also like to know why this was not optional and why we weren't notified that these items are not cancellable?

Bill Luke Chrysler Jeep Dodge & Ram responded

Hi George. Ricardo will have all that information for you.

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so happy to hear that Kevin was able to find you the perfect vehicle! Thank you for choosing Bill Luke!

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so glad that you enjoyed your experience and that you would recommend us! That truly means the world to us, thank you!

Bill Luke Chrysler Jeep Dodge & Ram responded

Cami, we're sorry to hear about your experience. We pride ourselves on offering good, clean, new and used vehicles. Is it possible that you were looking at a vehicle that we had just taken in on trade? Meaning we had yet to have the opportunity to do a thorough detail. Please reach out to Lucio at 602-249-1234. We would very much like to hear the details of your experience. Perhaps we can get the vehicle spotless and deliver it to your door?

Bill Luke Chrysler Jeep Dodge & Ram responded

We are sorry to hear about your experience. We would like to look into this situation further but we will need your name in order to proceed. Please reach out to Jessica, our Customer Experience Manager at 602-544-3696 or j.mckenzie@BillLuke.com.