Bill Luke Chrysler Jeep Dodge & Ram

DO NOT BUY A LEMON LAW BUYBACK FROM THIS DEALER. A lemon law buyback may seem like a good deal but I found out their pricing on them is above and beyond what they are worth. You can take any Buyback A lemon law buyback may seem like a good deal but I found out their pricing on them is above and beyond what they are worth. You can take any Buyback on their website and get an appraisal done and you will see the price is a rip off. I bought one for 43,000 and the certified legal appraisal came back at 15,000 stating it is a lemon law vehicle and has a much lower value than clean title. Also My vehicle has spent 5 months in the shop at this point since my Purchase. I came across a YouTube review done by someone who bought a Lemon Jeep from this dealer and he did an amazing job speaking out about this dealer and the negative experience he had with this dealer. Stay Far Away. More

Excellent staff! They always treat us well. We've purchased 5 vehicles from Bill Luke. The experience is always top notch. Shout out to our favorite salesman Justin S They always treat us well. We've purchased 5 vehicles from Bill Luke. The experience is always top notch. Shout out to our favorite salesman Justin Strohl! He's a real one. More

I normally don't post complaints about businesses, but I feel it's important to share my recent experience with this dealership. After dealing with them, it's no surprise their Yelp reviews are so low. The feel it's important to share my recent experience with this dealership. After dealing with them, it's no surprise their Yelp reviews are so low. The customer service is absolutely horrible, and the lack of respect toward customers is unacceptable. For almost two weeks, I've been trying to purchase a vehicle by trading in my current car. All I wanted was a rough estimate of my trade-in value before committing an entire day at the dealership. I explained this clearly, given my work schedule. I have proveide my VIN and all the necessary information about my car and asked if they need phootos. I knew that I needed to bring in my car in physically for a final evaluation. I was dealing with Tanner Smith, who turned out to be one of the rudest salespeople I've ever encountered. I reiterated several times that I am a serious buyer and simply needed a baseline number before moving forward. Instead, Tanner refused to provide any information unless I first filled out what he called a "soft inquiry application." I told him I wasn't comfortable doing that before we had any initial discussion about my trade-in, but he insisted and made it clear he wouldn't help me otherwise. Frustrated, I called the dealership and spoke with one of the sales managers, Lucio (if I recall correctly). He apologized and said that requiring an application before giving a trade-in value is NOT their standard practice. He assured me that someone would reach out to help me right away. That was last week, and since then, I've heard nothing from anyone. This entire experience shows a complete disregard for customer service. The sales staff are unhelpful, dismissive, and frankly, make you feel like your business doesn't matter. If this is how they treat potential buyers, I can't imagine how they treat actual customers. My advice: take your business elsewhere. This dealership clearly doesn't value customers, and they don't deserve your time or money. More

On my fourth visit to Bill Luke Jeep for the same steering-related issue, I was informed by the service department that they could not replicate the noise. Upon retrieving my vehicle, the noise was s steering-related issue, I was informed by the service department that they could not replicate the noise. Upon retrieving my vehicle, the noise was still present. I immediately scheduled an appointment at another dealership, where technicians diagnosed problems with both the suspension and steering components. They determined the cause to be improper torque specifications — a clear oversight from Bill Luke’s prior service. The second dealership advised that future issues should be addressed by Bill Luke. However, after this visit, my vehicle’s alignment was severely off, pulling strongly to the left. When I brought this to the attention of my service advisor, Anne, at Bill Luke, along with the documentation, I was told it was “not their problem” and instructed to return to the other dealership. This response is unacceptable and reflects a lack of accountability for serious safety-related service failures. Negligence in proper repairs of steering and suspension components puts both my safety and my family’s safety at risk. In my opinion, Bill Luke Jeep’s service department has demonstrated reckless disregard for customer well-being, and I cannot recommend their services to any consumer seeking competent and reliable automotive care. If you want, I can also prepare a “public-facing” version that hits harder for a Google review or BBB complaint while keeping it legally safe. That one would be even more impactful for reputation damage. More

We were treated well but alot of time with sales person running back and forth on completing paperwork than had to ditch for an hour waiting to finalize with finance. Start to finish was over 5 hours and t running back and forth on completing paperwork than had to ditch for an hour waiting to finalize with finance. Start to finish was over 5 hours and the vehicle we picked out shead of time. Dead battery and wash job did not know about the diner. More