Bill Luke Chrysler Jeep Dodge & Ram

If you want a HORRIBLE experience, this is the place. I have a long list of gripes with this place that I will try to summarize. Vehicle wasn't ready with dead battery when I was told it would be ready f I have a long list of gripes with this place that I will try to summarize. Vehicle wasn't ready with dead battery when I was told it would be ready for me to look at. Wrong vehicle was shown to me. Check engine light came on my test drive. I was ignored for 20+ mins while I waited for a test drive. I bought a Ram Rebel, and a cashier's check from my credit union was delivered on a Saturday and they couldn't find it. They said mail gets dropped off in some accounting mailbox so now I had to wait til Monday. I called Monday and spoke to accounting, come to find out that was all xx. I call the front desk again and somehow my check is mysteriously located. I end up leaving a bad review with the dealership and they try to buy me out. Asking if I could redo my survey and they would give me a service package or a check in return. So I said OK, I'll let them buy me out. 2 weeks go by and they never sent me my check. They lied to me to get me to change my survey. This dealership is horrible. I'm 45 years old with a lot car purchasing on my belt and this the worst car buying experience of my life. This place is trash and could never recommend anyone buying a vehicle here. Like I said, I had to summarize as best as I could. But stay away! More

RUN! !!!!!!!!!!>>>>>>>IF YOU ARE IN THE MARKET FOR A CAR AVIOD THIS DEALERSHIP .I LITERALLY HAD A Full blowen ARGUMENT WITH BOTH THE SALE PERSON Nick Howar !!!!!!!!!!>>>>>>>IF YOU ARE IN THE MARKET FOR A CAR AVIOD THIS DEALERSHIP .I LITERALLY HAD A Full blowen ARGUMENT WITH BOTH THE SALE PERSON Nick Howard AND THE SALE Manager jerry WHO ENDED up HANGING UP ON ME when I WAS ASKING for his last name also because he was not willing to work out a price of $400 dollars for a the sale of a truck which i was paying cash .He told me that his price was final but just dropped the truck less than a couple of days . I asked him if he was willing to lose a deal for 400 and his response was .... yes, and then he hung up on me .... this shows me that he really does not care and being a manger shows me the kind of people this dealership has working and running it. I was not treated with total disrespect, and they don't care about selling cars. they want us to be grateful they are selling us a car we should be lucky to buy from them. defiantly find another place to buy who knows how to treat you with dignity and respect not getting yelled at. More

My son and I want to applaud three people : Papa Sow, Christian Daniels, Mike Roush. What a great experience in buying a car! Papa was excellent and the salesman to see! Great dealership and the place to Christian Daniels, Mike Roush. What a great experience in buying a car! Papa was excellent and the salesman to see! Great dealership and the place to go! Ask for Papa and he will take care of you! More

Matthew was great teaching me the in and outs of our Ram 1500. He spent as much time with me until I was completely up to speed on the truck 1500. He spent as much time with me until I was completely up to speed on the truck More

BUYER BEWARE: DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP. My wife and I just purchased a Jeep Grand Cherokee from this dealership 2 weeks ago and received a call from the service department last DEALERSHIP. My wife and I just purchased a Jeep Grand Cherokee from this dealership 2 weeks ago and received a call from the service department last week stating they needed our vehicle back because it never went through inspection prior to us purchasing the vehicle. The sales department never informed us the mandatory inspection had not been complete and sold the car to us without checking to see if inspection had been completed. We took the vehicle in to the service department and as a result they found issues with the vehicle and were told it needed repair. These issues were not disclosed at the time of our purchase or highlighted on the carfax due to lack of inspection on their behalf. The vehicle is still in the service department’s possession and my wife has been without a vehicle for over a week. No remorse from the dealership and no remedy for their actions. We asked to speak with a General Manager but told they were unavailable. The General Manager is supposedly on vacation and we are waiting for their return to discuss the magnitude of this event. More

I called early on a Wednesday morning to speak with the Service Department. After being put on hold for an extended period of time, I was offered the opportunity to leave a voice mail. I left my contact Service Department. After being put on hold for an extended period of time, I was offered the opportunity to leave a voice mail. I left my contact information with the understanding that someone would return my call that same day. Didn't happen. I emailed the dealership that evening and revived a response from someone in sales assuring me that someone from the Service Department would call me on Thursday. Didn't happen. I tried to speak with a Serice Manager (possibly Efram) on Friday morning and was unable to get in touch with him. I called and was told that a Sales Manager would return my call. Still waiting for that call. - - UPDATE - Finally received a call back from one of the Service Managers. He apologized for the inconvenience and scheduled my vehicle for service on Monday (3 days from today). I appreciate the time that he (Efram) took explaining what might have happened with my prior phone calls and attempts to reach someone in the Service Department. I understand that there may have been a learning curve with their new phone system, but it still is frustrating for customers. I am happy to be able to get my vehicle in prior to two scheduled surgeries and Jury Duty (both in Superior Court and Federal Court). even in retirement, I always seem to have a very busy schedule and depend on my vehicle. Thank you. More

Just bought a new 2024 Dodge Ram 2500 . They sold the vehicle with a broken door handle and have had the vehicle in the shop several times and have yet to fix it! But the worst part is the They sold the vehicle with a broken door handle and have had the vehicle in the shop several times and have yet to fix it! But the worst part is the way they treat you they have no respect or regard for others at all !! They think they are above you and never call you back Then the way they speak to you ! I will be speaking to someone about this!, More

Worst costumer service ever. They don’t reply after you got your car back. Completely dismissed me and my concerns when I needed my car after a week of no progress or communicati They don’t reply after you got your car back. Completely dismissed me and my concerns when I needed my car after a week of no progress or communication. They were waiting for me to just pick it up. I chose this dealership because they sold me my car but they did me a disservice today. This car has been nothing but problems for me and they won’t even take the time to fix it so I can be on my way. Nobody is that far behind. They just rather your warranty expire or have you waste more money on their rental company. Very hurt and upset and their blatant negligence for loyal customers More