
Bill Luke Chrysler Jeep Dodge & Ram
Phoenix, AZ
Filter Reviews by Keyword
By Type
Showing 983 reviews
I called on 4/29 trying set an appointment for my vehicle on 4/30 because it was the only day I had off for the next month or so. I told the appointment taker on the phone that I knew they would not get to on 4/30 because it was the only day I had off for the next month or so. I told the appointment taker on the phone that I knew they would not get to my vehicle for a few days and I was ok with that, that I just wanted to drop it off. She says yes that is fine. So on 4/30 I get a text message stating that I have an appointment on 5/30. When I called the service department to ask what was going on a different person told me that my appointment was set for 5/7 and there was nothing she could do because there were no appointments available until then. I then asked her if it was ok to just drop my vehicle that day because I wasn't going to be able to miss any other day of work. She said no because they had no parking available on the lot. I ask her that there was really no parking anywhere on that huge lot that they have and she said "sorry but no" in a condescending tone. I asked to speak to a manager and the manager then gave me the exact same response word for word. So then they rescheduled me for 5/3 and told me that I could drop my vehicle off Sunday evening right after she told me that they have no parking that they have been getting fined for parking where they shouldn't be. So now I have to reschedule and find a way to get my vehicle there. If I didn't buy an extended warranty through Bill Luke to where I have to take to only them or pay a deductible I would never do business with this dealership. More
Excellent service by Zeke and Tyler. They made my experience easy and enjoyable. Time spent at the dealership was less than an hour. Cleaned the truck and had it ready to roll!! experience easy and enjoyable. Time spent at the dealership was less than an hour. Cleaned the truck and had it ready to roll!! More
Thanks to Joey and albert they were the movie st helpful and made things easy and very understandable. Showing all features in the truck and how it works. and made things easy and very understandable. Showing all features in the truck and how it works. More
They have a huge lot with a lot of cars from different makes and models. the Saleperson Ricardo was easy to work with, and the tech guy Angel at the end was very knowledgeable about our new vehicle. makes and models. the Saleperson Ricardo was easy to work with, and the tech guy Angel at the end was very knowledgeable about our new vehicle. More
The only real here was how long the sales process took. Other than that the whole sales team was kind and courteous and the delivery person Angel at the end was very knowledgeable about our 17 wrangler Other than that the whole sales team was kind and courteous and the delivery person Angel at the end was very knowledgeable about our 17 wrangler More
I would definitely recommend Bill Luke they have really good pricing and their customer service is awesome. Thank you Miguel, Angel for showing me my new Ram and going over the different features. good pricing and their customer service is awesome. Thank you Miguel, Angel for showing me my new Ram and going over the different features. More
Great customer service overall. The only downside was how long the sales process took, but I am happy overall withy new Ram 1500 and how much I was able to learn about my truck from delivery guy Angel. Would long the sales process took, but I am happy overall withy new Ram 1500 and how much I was able to learn about my truck from delivery guy Angel. Would definitely recommend 👍 More