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Bill Luke Chrysler Jeep Dodge & Ram
Phoenix, AZ
983 Reviews
Bill Luke has been helping customers in Phoenix, AZ since 1927. We are family owned and operated, and take pride in our service - something that earned Bill Luke Chrysler's highest customer service honor for 2+ decades. Whether it is for parts or service, or body repair or sales, Bill Luke is here to help. We service all makes and model, and can help you find the vehicle you are looking for. Give us a call or stop by today. We are located off I-17 and West Camelback Road.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 983 reviews
January 31, 2021
The only thing this place has going for them is the fact they have a large lot full of options. If you’re a female prepare for groups of male employees to stare. Jay was very knowledgeable and a great sales they have a large lot full of options. If you’re a female prepare for groups of male employees to stare. Jay was very knowledgeable and a great sales person to work with to find a car. Justin was nice and helpful, can’t say the same for the rest of the crew. Once we agreed on a price for the car, our experience went downhill. We were thrown around to a few offices/people to finish the transaction and treated like we were a nuisance. We were brought to a private office to get our financing prepared and we weren’t quite done on the phone with our bank so they made us go back out into the loud common area couches to finish (office wasn’t in use after leaving it so it would’ve been nice to give us a few mins) Once ready, we were brought back in the financing office and the guy is rushing us through the signings. We told our salesman the day before we did NOT want the window tint warranty (about $400) and they “accidentally” left it on the receipt in which we were rushed to sign, therefore forced to pay for something we explained we didn’t want from the start. They brought the car to me dirty and I sent it back to clean again yet the hood was still dirty, i let it go since it was going to rain anyway. The drivers seat motor squeaks when moving the chairs back and fourth so I told them I’d need that fixed if I were to purchase. They oiled it but it still squeaks and at that point I already purchased the car so they told me to take it to the Cadillac dealership because it basically isn’t their problem anymore (???) Overall my dad and I felt as if we were in the way and a nuisance which is not how you treat people spending 30k at your establishment. Wouldn’t recommend coming here if you are looking for an accommodating experience. More
by Chelsea Shackel
Employees Worked With
Jay Nunez
January 30, 2021
Buying a car from Jose was a great experience. He was professional and patient. He took the time to explain the pitfalls of buying a car from a competitor (hidden costs), that we would have looked at nex professional and patient. He took the time to explain the pitfalls of buying a car from a competitor (hidden costs), that we would have looked at next - but instead, trusted that our experience and the vehicle we purchased today, was in our best interest. He was the reason we bought the car. More
by albertfamilyaz
Employees Worked With
Jose B
January 28, 2021
Fantastic people to deal withFrom JJ my 1st contact to Fantastic people to deal with From JJ my 1st contact to Tyler Mowbray concierge specialist and Blake Toolan who finalized all the transfers it was a Fantastic people to deal with From JJ my 1st contact to Tyler Mowbray concierge specialist and Blake Toolan who finalized all the transfers it was a wonderful experience More
by Adobe4750
Employees Worked With
JJ. Tyler Mowbray.Blake Toolan
January 26, 2021
I have purchased my last 5 vehicles from this dealer, and use the service department, Mike Mask is the service advisor I use, he's awesome. Ezequiel was the young man who assisted with our new purchase fami use the service department, Mike Mask is the service advisor I use, he's awesome. Ezequiel was the young man who assisted with our new purchase familiarization, he was awesome. I converted to all Mopar in 1994 from being a loyal chevy owner, Jaime Diamante was our first sales person we dealt with at this dealership, he was awsome. I will continue to utilize the services provided at this dealership. More
by velomaniac
Employees Worked With
Amberlee Shaw, Jason Tiek
January 24, 2021
The transaction with the Bill Luke Staff was excellent. Sam, Luis and Ezequiel were very knowledgeable of the product and the Jeep systems. Would refer the Staff Sam, Luis and Ezequiel were very knowledgeable of the product and the Jeep systems. Would refer the Staff More
by sshuss
Employees Worked With
Luis Sam Ezequiel
January 24, 2021
Overall good experience. Salesman Floyd was very easy to deal with, we knew what we wanted and he didn’t try to steer us off to something else. The delivery took some time because they were busy, it Alber deal with, we knew what we wanted and he didn’t try to steer us off to something else. The delivery took some time because they were busy, it Alberto walked me through the critical systems and made sure I was comfortable with everything before we drove away. More
by JEdwards
Employees Worked With
Floyd, Alberto,Luis Martinez
January 23, 2021
I wish that I could leave Negative 5 Stars or at the very least ZERO Stars! My experience was not Great...actually it was Awful! WORST car Buying Experience Ever! Bill, the Salesperson who "helped" me wa least ZERO Stars! My experience was not Great...actually it was Awful! WORST car Buying Experience Ever! Bill, the Salesperson who "helped" me was very stand offish. When we went for the test drive we drove in silence and I had to ask HIM details about the jeep and I had to also keep the conversation going about my desires. I even mentioned to him that I felt like I was taking a driving exam which was because the only words coming from him were which way to go... When the numbers were run for the purchase of a Jeep Wrangler and my 2017 Jeep Cherokee came out upside (which I had told Bill about at the beginning) I showed him what Carvana had offered for my trade. He asked the Sales mgr if he would go higher for my trade-in & the mgr raised it by $500 which still was not enough needed for me to buy the Jeep Wrangler. So I asked Bill "so I have to get a car through Carvana?" He replied "yes, because they reach a wider range of customers so they can offer more for my trade in". Then he walked away leaving me by myself to pick up my personal belongings in his office space. And that was that. He didn't try to see if we could go a different route or anything...Just left me there. The next day, I ended up buying a 2021 Kia from Mark Kia Scottsdale because they know how to help people! They don't just walk away! More
by lrosario2021
Employees Worked With
Bill Unknown Last Name (Sales Person)
January 20, 2021
Sales person was impersonal and frankly impolite at times. Everyone, including the Finance Manager seemed rushed to get things executed ASAP and definitely lost their patience with the questions we had times. Everyone, including the Finance Manager seemed rushed to get things executed ASAP and definitely lost their patience with the questions we had as first time car buyers. I would hesitate to return to this dealership, but CarGurus led us to a good deal, so we had to suck it up and take the frat boy vibes from this place. More
by Hogan123
Employees Worked With
N/A
January 20, 2021
Was helped by Bill Moriarty, great experience. Was a great communicator and was there to guide us through the whole process. Albert helped set me up in the vehicle and was very knowledgeable. Walked m great communicator and was there to guide us through the whole process. Albert helped set me up in the vehicle and was very knowledgeable. Walked me through the entire set up. Kudos Bill Luke More
by Bigdumbyank
Employees Worked With
Amberlee Shaw
