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Bill Luke Chrysler Jeep Dodge & Ram
Phoenix, AZ
983 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 983 reviews
September 20, 2020
SHADYHorrible sales practices Every single person I SHADY Horrible sales practices Every single person I reached out to gave me a separate price. They are also tying to get over on customers and char SHADY Horrible sales practices Every single person I reached out to gave me a separate price. They are also tying to get over on customers and charge 450 extra dollars for bed liner...it's a standard option on the Limited trucks but each person I brought that up to just said oh sorry about that...they are all clearly trying to get over on customers. The price I agreed to was 57300. When I ask how to setup payment they come back and say oh that was the price if you finance thru us at a MINIMUM 6%?! I already had financing set and was ready to pay for the truck until that happened. I also asked to not pay 359.00 for tint on two windows since it's not legal here in California. Plus they clearly overpaid for tint on two windows?! Two tinted front windows are 100.00 anywhere you go. When asked to remove the charge they just stopped responding, I had to call back 3 times and each time they raised the price. Crooks and shady practices, you should stand by you pricing. Not try to upcharge. On Autotrader you have the lowest prices and now where does it say the price is that if you finance with them. When you speak to them they have a ton of oh that price is if you finance or if you qualify for this or that rebate...So basically FALSE ADVERTISING It's no wonder they have such terrible reviews. DO NOT BUY from this STEALERship. More
by pissedoff
Employees Worked With
Kasey
September 18, 2020
Thank you so much for helping me to find the exact Jeep I was looking for and for shipping it to me. Who knew ordering a vehicle online could be as easy as buying anything else online? The last time I purcha was looking for and for shipping it to me. Who knew ordering a vehicle online could be as easy as buying anything else online? The last time I purchased a car was 16 years ago and I was not looking forward to it but everyone at Bill Luke made the experience so simple. I also compared prices at Bill Luke to what I could find here in San Diego and no one came close. Thanks again! More
by stephaniesiraco
Employees Worked With
Ryan
September 06, 2020
Eddie Gaxiola was super attentive and very honest. He had patience with us, and he gave us time to be alone and talk things through. I didn't feel rushed into anything, or ignored. We were being indecisive a patience with us, and he gave us time to be alone and talk things through. I didn't feel rushed into anything, or ignored. We were being indecisive and went over a few cars and he pretty much hung out and answered any questions we had, on top of being super friendly and funny. He easily changed my view on dealerships and if I ever get another new car I hope to see him again. Best experience I've had at a dealership. More
by jsalamasina
Employees Worked With
Eddie Gaxiola
September 02, 2020
Alberto was very helpful and a pleasure to work with. He explained everything and set up the radii as needed. He was swift but precise on showing me the truck. Thanks again! explained everything and set up the radii as needed. He was swift but precise on showing me the truck. Thanks again! More
by James
Employees Worked With
Bill Moriarty
August 31, 2020
Just bought a 2019 Jeep Grand Cherokee and had the best time! Second time purchasing here! From Saif who sold it to me, to Dustin in finance all the way to the master of all Jeep knowledge Albert! Thanks y time! Second time purchasing here! From Saif who sold it to me, to Dustin in finance all the way to the master of all Jeep knowledge Albert! Thanks y’all! You’re amazing! More
by Ciaobella252
Employees Worked With
Amberlee Shaw, Jason Tiek
August 30, 2020
Experience from start to finish was easy and painless. Everyone in our deal was friendly and helpful. I would recommend family and friends to buy here Everyone in our deal was friendly and helpful. I would recommend family and friends to buy here More
by Harperfamily121314
Employees Worked With
Juan
August 28, 2020
Alberto was great at getting me up to speed on my new vehicle features. I was impressed by his knowledge of my particular car. Thanks, Alberto. vehicle features. I was impressed by his knowledge of my particular car. Thanks, Alberto. More
by geraldmu66
Employees Worked With
Mark and Aaron
August 28, 2020
Our experience with Bill Luke started off rough and we almost took our business elsewhere. Drew 'Lex'' Taylor stepped in and did an outstanding job he answered all of our questions and we were able to get almost took our business elsewhere. Drew 'Lex'' Taylor stepped in and did an outstanding job he answered all of our questions and we were able to get exactly what we wanted,as a matter of fact my husband and I are on our way to Phoenix this morning to pick up our new vehicle. I eill definitely recommend Lex to all my friends More
by courtneywhite0526
Employees Worked With
drew taylor
August 27, 2020
Finance department is the shadiest make sure your attorney review the contract before you sign they say something and do something totally different so be aware attorney review the contract before you sign they say something and do something totally different so be aware More
by Sam
Employees Worked With
Finance employees
