
Bill Luke Chrysler Jeep Dodge & Ram
Phoenix, AZ
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Great process, everyone was helpful and friendly. I would definitely come here again. Dwight was informative but not pushy. Albert was very knowledgeable, friendly and hlpful would definitely come here again. Dwight was informative but not pushy. Albert was very knowledgeable, friendly and hlpful More
Highly Recommend Visiting Larry Allen at Bill Luke My husband and I recently purchased a vehicle from Larry Allen at Bill Luke. Larry was an absolute professional, exhibited great customer service, was My husband and I recently purchased a vehicle from Larry Allen at Bill Luke. Larry was an absolute professional, exhibited great customer service, was knowledgeable about the vehicle we were interested in and did everything he could to ensure we were getting the best deal available. Larry was not a typical high-pressure salesman, instead Larry was polite and patient. I would highly recommend visiting Larry while at Bill Luke! More
Great experience!! Very helpful with showing us how everything works on our new car. Albert and Dave were awesome!! 2nd car we bought from them already. everything works on our new car. Albert and Dave were awesome!! 2nd car we bought from them already. More
Purchased a car from there and the sales person was great! But the finance managers are dogs! They literally tell you you either leave with 4.9% interest rate or buy $4000 in extended warranties and th great! But the finance managers are dogs! They literally tell you you either leave with 4.9% interest rate or buy $4000 in extended warranties and they will “buy down” the rate to get you a 3.9%. Will NEVER buy from them again or send another referral. I took a referral and they said the same thing but this was 14.5% interest or buy $4000 in warranties to “buy down the rate” at 6.9% WILL NEVER REFER SOMEONE TO THEM ON BUY WITH THEM AGAIN!!! More
Not sure about the negative reviews seen here - we bought our third card from Bill Luke and it was a great experience. Took a little too long after settling on terms to get finance done, but it was extremel our third card from Bill Luke and it was a great experience. Took a little too long after settling on terms to get finance done, but it was extremely busy, so that didn't bother us. The online price was clearly stated as the price if we used their finance, and it was extremely reasonable, if not downright cheap. Kris Dickey was our salesperson and she was straight to the point, just as we requested when we firsts talked to her. Will buy from here again, guaranteed. More
Worst car buying experience ever. Rude and very condescending managers, misleading and manipulative sales practices. I expected fair, honest pricing and professionalism from such a big name dealer condescending managers, misleading and manipulative sales practices. I expected fair, honest pricing and professionalism from such a big name dealer. Boy was I wrong. Never again! More
Best buying experience ever!!!! You would think that after reading some of the reviews online that Bill Luke would have been out of business years ago. I have to say that my experien You would think that after reading some of the reviews online that Bill Luke would have been out of business years ago. I have to say that my experience was quite the opposite of the negative reviews I've been reading here. First of all the sales people were great from the top down. David Mitchell the General Sales Manager, Jerry Adair the sales manager and Kris Dickey the salesperson went out of there way to help me in any way they could. I shopped at a total of 5 Ram dealers before I stopped at Bill Luke Ram. After talking to David Mitchell he put me in touch with Jerry Adair who worked hard with Kris Dickey through the initial visit at the dealership. After my first visit with Jerry and Kris I knew that I wanted to purchase from them. Because of the corona virus shutdown inventory was thin for the Ram 1500 short bed 4X4 limited. I was looking online for nearly 3 months to find the right truck for me and when I found that truck in Las Vegas Jerry facilitated a trade for me. During the buying process that took approximately 10 weeks (no fault of theirs) Jerry continued answering my questions by phone, text and emails as I searched for the right truck. AT THIS TIME HE HAD NO GUARANTEE I WOULD BUY ANYTHING FROM HIM. He never pressured me and was only kind, courteous and always professional. I doubt you will find someone at another dealership that will spend that much time with you while having no guarantee of selling you anything. I would highly recommend this dealership and the sales team above. The whole experience was great. I would disregard the negative and give them a try. In a world where everyone thinks the world revolves around them it's easy to see all the negative reviews. There's always two sides to every story. More
Awesome service by Joey. Everything went really smooth and pretty fast. I would highly recommend. I don't know what else the write since everything was great. and pretty fast. I would highly recommend. I don't know what else the write since everything was great. More
Very rude sales manager The sales specialist I worked with Rafayel Pinkasov was quite good. Very friendly and helpful. Unfortunately, the sales manager Jerry Adair was not. H The sales specialist I worked with Rafayel Pinkasov was quite good. Very friendly and helpful. Unfortunately, the sales manager Jerry Adair was not. He appears to need to feel like he is a powerful person. He incorrectly assumed I was in the armed forces and tried to cut me down. Why? I was also given incorrect information over the phone before I drove 1 hour to finalize the deal. He did not care. He often tried to stare me down to intimidate me. I would have left if my wife had not already left 2 hours prior. The whole experience lasted over 4 hours. Very frustrating. More
Sold me a lemon I would not recommend buying a car from Bill Luke. I bought a 2017 Honda Civic from them in February. I have only driven it a couple thousand miles I would not recommend buying a car from Bill Luke. I bought a 2017 Honda Civic from them in February. I have only driven it a couple thousand miles. In April it started to get hot so I turned on the A/C and realized it was not working. I found out that the compressor was leaking and it will cost $1,800 to fix. I reached out to someone and long story short they basically said they could not help me. Hard to believe compressor started leaking in short time I owned the car. If they truly examined the car before selling it they would have caught this costly repair. Steer clear of Bill Luke Jeep Chrysler! More