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Bill Luke Chrysler Jeep Dodge & Ram

Phoenix, AZ

3.8
983 Reviews

2425 W Camelback Rd

Phoenix, AZ

85015

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Showing 983 reviews

April 20, 2020

I received an online quote to finance a new ram 1500 on 4/18/20, no where on the quote did it say this is the cash price! No where on the quote did it say the price would go up if I financed it! No where o More

by Rick
Recommend Dealer
No
Employees Worked With
No need to drag the employees name into this as they may true to work for another dealership with morals and ethics!
Apr 21, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are sorry to hear that Rick! We will always honor the sale price we have listed on our website and specifically the price we emailed you. In your case, we presented you with the MAXIMUM discount available. There is another finance offer available on the Ram 1500 you chose, which is a 0% interest loan from Chrysler, however this offer is EXCLUSIVE of any other rebates available, thus the increase in sale price by the amount of rebates that are available. You were still being offered the full Bill Luke discount. If we were able to combine all the rebates and 0% interest, we would have done so. We try to be as transparent as possible with our customers as we feel it is the best business practive. Please feel free to call Jerry Adair, our sales manager at 602-249-1234 and he will be happy to discuss your experience further.

Apr 21, 2020 -

Rick responded

Your reply is 100% false! You did not honor the price that your dealership quoted me at all! Your quote said “bill luke finance price $33,888”! It didn’t say here is your price if you purchase it this way or here is another price if you purchase it that way! It said Bill Luke finance price $33,888. ! Your quote wasn’t honored in the least! The very second I walked through the door your price changed by $5000 ! Your online quotes are a scam to get people into your dealership in the hope that they are too stupid to ask why you instantly raised the price $5000. You never intended to sell me the truck for the quoted price! You failed to mention why you insulted me with your $3500 offer for my trade In that had a KBB trade in value of $9500-11,500! My trade that you would’ve sold for $13,500-15,000 easily! Bottom line is you scammed me and attempted to steal my trade in for $3500! Your dealership has no honor, ethics or morals! I am also sending an email directly to dodge and whoever else that I feel needs to know about your dealerships unethical practices!

May 04, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Rick, It’s just not logical for any dealership to operate in the manner you described. We sell routinely sell 900 – 1,100 new and used cars every month. We successfully agreed to terms with each and every one of these customers. These are not people that are “too stupid to ask…” as you stated. These are all people that could buy a car anywhere and chose to do it with us. We sell to educated buyers that have dozens of online buying tools at their disposal. Most people that have shopped an average of three dealerships before deciding to purchase from us. These are people that have flown in from surrounding states because they found our deals more competitive than their local dealers. Many are people that have purchased multiple vehicles from Bill Luke over many years and have sent their friends and family to us as well. We are a big, busy store that does not have time for the games that you described. The only thing we will say about your trade is that there are times that a customer sees more value in their trade than we do. Of course they have to right to remove their trade from the deal. On a daily basis we get offers on our vehicles that we may consider are too low. We realize that when that happens it is just a difference of opinion, not an insult. We try to find common ground and if that cannot happen we part as friends. We are happy to hear that you reached out to “Dodge.” We hope that the manufacture responds to your letter in a way that you will believe/understand we are confident that they will explain what we have posted on our website for every new vehicle “Incentivized rates may affect incentives and/or pricing.”

May 04, 2020 -

Rick responded

Once again you have lied! Your dealership sent me a quote that you refused to honor! There are literally hundreds if not thousands of negative reviews of your dishonorable business practices! Everyone of your responses to these negative reviews begins with we’re sorry! Your dealership has been sorry hundreds if not thousands of times! Like I said, your dealership gave me an online quote that you refused to honor! Then you send me your absolute ignorant response stating that you sell 1100+ cars per month as if this makes it ok to rip off hundreds of intelligent buyers who were obviously more than dissatisfied with your less than honorable business practices! I am way too intelligent to buy from your dealership who lies and attempted to cheat me with a false online quote that you never intended to honor because that’s the type of business you run! Your dealership is the worst I have ever visited and I highly recommend to anyone interested in buying a new car not to buy from Bill Luke! There are plenty on honorable dealerships in the valley that I have purchased from and will purchase from again! I will never buy from Bill Luke and encourage everyone that is interested in buying a new car to go anywhere other than Bill Luke!

April 11, 2020

Warning This dealership is not recognizing any social distancing guidelines. Pace was packed and it looks like business as usual with people sitting in the li More

by Rbow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lizabeth Ramos
Apr 13, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are truly sorry to hear that your experience did not go as you expected. If you had a VIP appointment your vehicle of interest should have been pulled out of our almost 2,000 car inventory and parked in our VIP area just a few paces from our showroom. If this did not happen we definitely apologize for the oversite. Please call David Mitchell the General Sales Manager at 602-249-1234 so that we can talk about your experience. I would be happy to coordinate an at-home test drive if you would prefer. We can even arrange for you to buy online and you would not have to come in to the dealership at all.

March 30, 2020

We had a great experience at Bill Luke. They treated us very well and we never felt pressured or obligated at anytime. I will definitely be sending my friends there way. More

by joe long
Recommend Dealer
Yes
Employees Worked With
Ryan Claus, Amberlee Shaw, Jason Tiek
Mar 30, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so happy to hear that you had a great experience with us Joe! Thank you so much for sending your friends down. We look forward to doing business with you in the future!

March 12, 2020

Larry was very pleasant and easy to work with. The finance person was also very nice and dealership is clean and smelled good. Nice friendly people More

by Kidsplayinc
Recommend Dealer
Yes
Employees Worked With
Larry Allen
Mar 12, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so happy to hear that you had a great experience with Larry and our team here at Bill Luke! Thank you so much for taking the time to share you experience with us! We appreciate you!

March 04, 2020

Bought a used Jeep Grand Cherokee. Our experience was mostly positive. They have huge inventory. Mo, the staff, explaining the features of the car to us was very efficient and pleasant. Not all things p More

by Thornbs
Recommend Dealer
Yes
Employees Worked With
Smith, Mo Reed Brian , Amberlee Shaw, Jason Tiek
Mar 05, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Thank you for the 4-star review! We appreciate the feedback from you and would like to look into your issues further. Please call Jessica Mckenzie, our Customer Experience Manager at 602-544-3696 or j.mckenzie@billluke.com

February 29, 2020

Horrible! Internet sales are different from the actual vehicle is. To get the Internet price you have to use their own finance company which apr is extremely high even if you prefect credit. I would highl More

by Bryann
Recommend Dealer
No
Employees Worked With
Not listed
Mar 05, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are sorry to hear about your experience with us Bryann. We are looking into this situation further. Please reach out to Jessica McKenzie, our Customer Experience Manager at 602-544-3696 or j.mckenzie@billluke.com if you have any further concerns.

February 28, 2020

Bill Luke Jeep Chrysler, Dodger is a excellent dealership for buying a new or used car or truck. We just bought a 2017 Ram at a great price and Ray was an excellent salesperson. More

by Epoggi
Recommend Dealer
Yes
Employees Worked With
Jason Tiek
Mar 03, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so happy to hear that you had a great experience here at Bill Luke! Thank you so much for taking the time to share your experience with us!

February 27, 2020

Great service, i was in and out in no time. Everyone was very nice from salesperson to finance to delivery. Will definitely come back. Thank you More

by kbingham9
Recommend Dealer
Yes
Employees Worked With
Amberlee Shaw, Jason Tiek
Feb 27, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Thank you so much! We are so happy to hear that we made another lifelong customer! We appreciate you and your business here at Bill Luke!

February 24, 2020

Great customer service. Not pushy. Very helpful and informative. Joey did a great job helping me. Chris did an excellent job going thru my car. More

by Deborah Lopez
Recommend Dealer
Yes
Employees Worked With
Joey, Chris, Chad
Feb 27, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so happy to hear that you had a good experience with Joey and Chris! Thank you so much for taking the time to share your feedback with us! We look forward to doing business with you in the future!

February 21, 2020

Best experience on the planet I loved every minute of it from beginning to end. A positive atmosphere great Sense of professionalism throughout. Huge selection no pressure all the things that you would want More

by Robfoster23
Recommend Dealer
Yes
Employees Worked With
Sam h
Feb 27, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Thank you so much Rob! We are so happy to hear that you had a great experience with our team here at Bill Luke! We appreciate you taking the time to leave such awesome feedback!

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