Bill Luke Chrysler Jeep Dodge & Ram

What a great place to do business with Mike Maza was great to deal with highly recommend to see Mike Maza to get you in a new or used vehicle friendly people. Highly recommend this dealersh Mike Maza was great to deal with highly recommend to see Mike Maza to get you in a new or used vehicle friendly people. Highly recommend this dealership More

Worst car buying experience ever. I recently purchase a new 2019 Dodge Journey from Bill Luke in Phoenix and it was the worst car buying experience I have ever had. We went their beca I recently purchase a new 2019 Dodge Journey from Bill Luke in Phoenix and it was the worst car buying experience I have ever had. We went their because we were just looking to see what they had since my daughter had somewhat okay deal with them a few years ago. I told them that I had recently had a bad experience with another car dealer and they said, "you can trust us, we sell a 1000 cars month". We test drove a similar Journey, but it was not the one we bought. when we went through the Sales dept. they knew that my max monthly payments were around $500 a month, which was really over my budget, but when we were in the finance area around 9pm, the finance person ignored the max monthly payments and he was trying to sell me additional warranty that would have made the monthly payments over $700 a month. I ended up getting talked into monthly payments almost $100 over my max payments, by purchasing an extended warranty of $2000. When I signed the contract, the monitor was built into the desk and it was hard to read. Also, they do not give you a hard copy of the contract agreement, it comes on a disk and I had to go somewhere and copy it off before I could read it. I drove the suv/truck off the lot after 9pm. I realized when I got home it was a mistake to have bought it. I called Bill Luke the next day when they opened trying to get someone to help me and no one would help. They said including the sales manager that I drove it off the lot it is mine and no returns. i begged to speak to the General Manager and the sales manager said he spoke with him and he said to tell me there is nothing that they can do. I told them can i trade the Journey for a smaller car and they said no that there is nothing they can do. So less tan 8 hours after I purchased the car, they basically were not wanting to help me. The car will bankrupt me, there was so much that i did not know. My insurance went up $200 a month, the tags will be over $400 and the depreciation was $7000 once i drove it off the lot. So now i am upside down on the car I wanted to sell it, but no one will buy it for what I paid for it and even tried to trade it in. I asked if they had a similar 48 hour return policy like Bill Luke in Santan had and they said absolutely not. It has only been driven a few miles, since i do not want to put miles on it and have it depreciate quicker. The only option I have now is to turn in the Journey to the finance company which will consider it a repossession and it will be auctioned off and I am responsible for the repossession fees, plus whatever I owe from the difference between what I owe and what the car sells at auction. Plus, this repossession will go on my credit records for 7 to 10 years. Lesson learned and I want to share with others, that if you purchase a new car from Bill Luke in Phoenix and drive it off the lot it's yours no return. More

Years of good service I have bought a few cars here, but more importantly is the service this dealership provides. Over a number of years I have brought my new and used ca I have bought a few cars here, but more importantly is the service this dealership provides. Over a number of years I have brought my new and used cars here for service. Never a bad dealer-caused situation. They have been very good at rectifying the issues caused by Chrysler quality control and the usual wear-related repairs that are inevitably needed. I feel the time promises and fees charged are fair; neither cheap or expensive, nor do I feel I have ever been taken advantage of. Of course, I do my homework and know exactly what services I want for the car’s mileage. Mike Mask has taken good care of me over the years. Thank you! More

horrible customer service Bad vehicle service. Worse customer service. I brought my Jeep in for routine maintenance. When I came to pick it up, the check engine light was on. Bad vehicle service. Worse customer service. I brought my Jeep in for routine maintenance. When I came to pick it up, the check engine light was on. No one could explain how that happened while the Jeep was in their shop. There was no service manager on site or available by phone to talk to. There was no one to talk to about this issue. I've done years of business with Bill Luke. That loyalty counts for nothing. More

Great experience We were able to look without being asked a lot if questions. Craig was wonderful- taking us to the cars we wanted tosee, staying in our price range, a We were able to look without being asked a lot if questions. Craig was wonderful- taking us to the cars we wanted tosee, staying in our price range, and making it about us! More

Stay away from their body shop Destroyed my interior while repairing my exterior. Then they says it was impossible for that to have happened. Yet theres overspray literally all over Destroyed my interior while repairing my exterior. Then they says it was impossible for that to have happened. Yet theres overspray literally all over my interior More

Friendly fast and excellent service My wife and I had an excellent experience at Bill Luke Dodge. Saul was very friendly and helped us reach our budget. Jason at financing was very thoro My wife and I had an excellent experience at Bill Luke Dodge. Saul was very friendly and helped us reach our budget. Jason at financing was very thorough and even gave us a great deal on an extended warranty on our new truck. Overall great experience at Bill Luke Dodge and would definitely come back in the future. More

Vehicle purchase experience The whole experience was really great. Best car buying experience I have had. Also took time to explain the car workings to me. Would definitely retur The whole experience was really great. Best car buying experience I have had. Also took time to explain the car workings to me. Would definitely return here again. More

Short changing trades ... Not Good Bill Luke is in bed with Car Fax and it appears to be a rather prosperous relationship. Car Fax receives information from it's member dealerships and Bill Luke is in bed with Car Fax and it appears to be a rather prosperous relationship. Car Fax receives information from it's member dealerships and reports a laundered version under the pretense of verified information. We were in the market for a new Truck and a newer SUV. When Bill Luke attempted to short change my SUV trade I pulled away from the deal and did a bit of homework. Car Fax reported my title branded. Motor Vehicle disagreed. Since AZ is a title holding state, I printed their title information before venturing out again. Bill Luke cut the trade value by more than half. Made a difference of about $5000 on my trade. We did purchase a truck and an SUV but not from Bill Luke and not without providing all related documentation to the AG's office. If you are dealing with a dealer that shoves a Car Fax report at you to discount your trade ... walk away. Kelly remains the gold standard. More

2019 Kia Sorento - Poe Sales rep Terry was great and so was Julio, the finance person. My wife and I were in and out in 3 hours, and drove our new car home today. Sales rep Terry was great and so was Julio, the finance person. My wife and I were in and out in 3 hours, and drove our new car home today. More